madaerial
lvl.2
Flight distance : 512251 ft
United States
Offline
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Hey, (DJI) Tim, I wonder if you could help me out with this. After your response on this thread, on April 18 I called support. They told me they would send me an email, and I could reply to that email with the photos and link to the forum. I never received and email. After a number of hours, I created an online support ticket. That ticket is #283943. On April 19, I called support again. She told me to attach my proof of purchase. I did. She informed me that someone would be sending an email with tracking information for the replacement. I still have not even received an email - much less a replacement. Honestly, I haven't received any official acknowledgment that they have received the information. The conversation in the ticket is entirely one sided, and as I said - I have not received any emails. Could you please check into what is happening? It's very frustrating to call and be told to wait for emails that never come. |
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