I'm not exactly clear as to whether the Zenmuse X5 can have its firmware updated via the Osmo handle or not.

Say I have a Zenmuse X5 and an Osmo handle only. How do I update the X5 firmware and which firmware do I use? Do I attach the x5 to the Osmo handle and use inspire 1 pro firmware for the Zenmuse X5 or do I use Osmo firmware?
I have inspire 1 pros, so I suppose I'll update there and then attach to Osmo handle? What if the person doesn't have access to an inspire?

Haven't seen this addressed anywhere. Thanks.

It can't be done till the next app update.

Hi,
We'll release the X5 Osmo firmware later officially to ensure that the X5 adaptor and X5 can work normally on Osmo.
Please just wait for a while, it won't be very long.
Thanks for your understanding!

DJI-Adela Posted at 2016-4-18 07:04
Hi,
We'll release the X5 Osmo firmware later officially to ensure that the X5 adaptor and X5 can wor ...

A while?

Does that mean we do not have a date for the firmware, and we are going to start a whole new 'coming soon and thank you for your patience' scenario???

I'm here doing cartwheels at finally coming to the end of this episode. I do not own an Inspire.

I watched the Osmo X5 advert on October the 8th, and paid for the handle kit and the X5 on October 14th - 6 months and 4 days ago.

The (£1899 at the time) X5 with lens, came 3 days later - Oct 17th. People were receiving Osmos left right and centre, yet I received fob off after fob off, empty promises, and failed dates - until it the Handle kit came, at the beginning of January.

For the last 6 months the best advice I have had from DJI representatives has been to keep checking your website for availability.

The adaptor that was 'coming soon' since the beginning of last October is available to buy now -allegedly - but the 1-3 days has changed to 5-7 days since I paid for it.

In the nicest possible way, I do not have any more patience. It ran out around Christmas, and being a simple man, my word is my bond, so I really do not have any understanding.

What I DO understand is that the ad campaign must have been fake, and although I do love DJIs products (I own a Ronin-M, focus controller along with the Osmo kit, 6 batteries and every accessory there is), their way of selling them to people is highly dishonest.

By the time I get to use the X5, I will have had it for 7 months.


  

chubauk@gmail.c Posted at 2016-4-18 13:39
A while?

Does that mean we do not have a date for the firmware, and we are going to start a whole ...

Upvote x 20. Totally agree. Can't help but wonder if the x5 adapter appearing on the store was to somewhat calm a growingly upset customer base, when in reality it's not ready to ship yet. I'll believe it's ready for sales when I see orders start shipping. I placed my order about 3 hours before the announcement email went out, I had the Osmo accessory page set as my home page so I'd see it first thing every time I logged into my browser. I think I ordered my adapter just after the website refresh that made it appear in the store so I should be one of the first to ship out. When I ordered it said 1-3 business days, today is the end of the 2nd with no signs of shipping and the wait time for orders placed today is 5-7 business days. If mine doesn't ship tomorrow it's just another lie-nail in the coffin that is my future business relationship with DJI. Getting tired of this.

I can't believe DJI would be selling a product that still isn't fully working on a firmware/software level so I can't help but suspect that our adapter orders will stagnate as "Pending" in our order history until the firmware is released. This stinks of being a "false release" of this adapter to appease the angry customers in hopes that it buys DJI the time to get the product working.

Given how long it's taken for the adapter, I'm prepared for bug after bug after bug. I'm optimistically hoping it's smooth as butter but it had to take this long for a reason- all I can assume is they had a lot of issues to fix. Based off DJIs history of "Coming Soon", the app/firmware will be ready in approximately 6 months. DJI: "The wait is over! .........just kidding."

Thats dji and not apple....

Alright, I can understand your feeling about the release of X5 adaptor.
To be honest, I've received the message about the rough release date of the new firmware version, it's around this 2 weeks.
We do need a little bit more of your faith on us, thanks for your understanding!

Two weeks? Really? Still?

ariajalali@gmai Posted at 2016-4-19 11:34
Two weeks? Really? Still?

I think, by the time you get your X5 adaptor, you'll be able to upgrade your kit to the next new firmware.
Nothing good comes easily, I beg your consideration!

DJI-Adela Posted at 2016-4-18 20:59
I think, by the time you get your X5 adaptor, you'll be able to upgrade your kit to the next new f ...

It has been a long time but they never tell us a time frame. So I think that's fair, if the firmware comes in 2 weeks my faith will be restored.

gbower7 Posted at 2016-4-19 14:36
It has been a long time but they never tell us a time frame. So I think that's fair, if the firmwa ...

Mine won't be.

I ordered my x5 adapter Friday. When I ordered,  it specifically said that it would ship in 1-3 business days after payment processed. My payment processed the same day, Friday. Now they're telling me that the adapter won't ship until around the time the firmware is ready?

Sorry DJI but 2 weeks+ is NOT 1-3 business days. Yet another lie.

Yesterday dji say that My Adapter Ship on 4/20 ....But what about The 1-3 Business days?dji brings out so much But Look on Apple...Release Date Then Order and Perfect delivering on The final date :-)Mac Book Or iPhones ...Perfect.

Err0xx Posted at 2016-4-19 14:45
Mine won't be.

I ordered my x5 adapter Friday. When I ordered,  it specifically said that it wou ...

The new firmware is almost ready. It will be released several days later for sure.
About any issue of order shipment, please contact onlinesales@dji.com for the answer.

Err0xx Posted at 2016-4-19 07:45
Mine won't be.

I ordered my x5 adapter Friday. When I ordered,  it specifically said that it wou ...

Neither will mine.
It all has a familiar ring to it. When I bought the handle kit, the delivery time was advertised as 5-7 working days. 2 weeks later, after still not having received it, it said 25-30 working days. In December, when it still hadn't arrived, the DJI people went through the whole rigmarole of asking for your order number....those within the 30 days were told it as not due to arrive yet, whilst those - like me - where that BS wouldn't wash, were told 'The handle kit is in short supply, owing to high demand...' yaddi yadda, when in truth neither a SINGLE person, nor dealer had  received one.

I will, no doubt, be relieved that this whole stressful situation has finally come to an end after over 7 months, but i would be a fool to have faith in any DJI promises, when not ONE of them has EVER been honoured in the same way as it was prescribed.

This is CLEARLY why the DJI staff are all trained to repeat the mantra 'It is coming soon. Bear with us. Have some faith.' They themselves are powerless to offer anything concrete - I get that, and I salute them. They are on the front line of everyone's ire, fending off questions, with no answers.

I would sell my gear tomorrow, but it would only add insult to injury, as i would stand to lose hundreds of pounds if i did.

I just need an end to this whole sorry affair, and be wise to DJIs sales spiel next time.

They sell dreams, to get ahead of the competition, waaaay before they become a reality.

Any future purchases will be made only after I know people are already receiving them.

Hello! Everyone,
The new Osmo firmware which is compatible with X5 camera and X5 adaptor is expected to be released in this two days, please keep an eye on our official website for the announcement!
Thanks for your attention!

DJI-Adela Posted at 2016-4-21 12:59
Hello! Everyone,
The new Osmo firmware which is compatible with X5 camera and X5 adaptor is expected ...

Sounds great, if correct. I'll believe it when I see it, unfortunately. At least we have a more specific time frame.

Does that mean our X5 adapters will ship when the firmware is released?

Err0xx Posted at 2016-4-21 14:28
Sounds great, if correct. I'll believe it when I see it, unfortunately. At least we have a more sp ...

I hope so.
About the details of the order shipment, please contact our sales representatives in time.
Thanks for your understanding!

Aaaaaand weeks later = still no shipment, no news, no nothing. Just "be patient" again and again and again.

My issue is stop telling me these unrealistic ship dates that they know they can't keep, yet they post them anyway.

Err0xx Posted at 2016-5-5 02:34
Aaaaaand weeks later = still no shipment, no news, no nothing. Just "be patient" again and again and ...

Sorry about the delay!
May I know your order number so that I'll see if I can do any help for you?
Our sales specialist will help to accelerate the process, anyways.

DJI-Adela Posted at 2016-5-4 22:30
Sorry about the delay!
May I know your order number so that I'll see if I can do any help for you? ...

Thank you! Ordered weeks ago, still pending as status. 00117088083, 001172007087, & 001173127783 are order number. Any help is appreciated.

Err0xx Posted at 2016-5-5 12:16
Thank you! Ordered weeks ago, still pending as status. 00117088083, 001172007087, & 001173127783 a ...

Thanks for your reply!
Our sales specialists would help to follow up your orders.
For more details, please still email to onlinesales@dji.com directly.