PeteGould
Second Officer
United States
Offline
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I've been away from the forum during the winter and this thread caught my eye.
Warranties are not absolute. In the fine print of every warranty are the exceptions and disclaimers. The notes on your case indicate that you flew the Inspire well outside its performance envelope, against the recommendations in the manual, and in violation of applicable law. This violates the terms of the warranty and based on the expressed terms of the warranty DJI does not have to cover the loss. It is highly unlikely you would prevail in a small claim if DJI is represented. Therefore if you have a DJI rep stepping in and offering to help you, it is probably in your interest to graciously accept the help instead of spitting in the guy's face. My $0.02.
Let me help interpret what they sent you:
already at 24 degree full speed forward, its still getting push back,
too windy
and he fly to 4000 meters away......
No warranty.
The manual warns not to fly in high winds, at excessive altitude (beyond 400' AGL) or beyond line of sight. They are saying you flew in such a high wind that even at 24 degree full speed forward, the aircraft is still losing ground because of the high winds (thus you flew in conditions that were "too windy" - probably because of your excessive altitude which was far in excess of the 400' AGL maximum) and you flew to beyond 4,000 meters (well beyond line of sight), therefore "no warranty" (as in, "warranty coverage does not apply because customer violated the terms of the warranty"). They are not saying there is no warranty coverage on an Inspire. They are saying you do not qualify to receive such coverage.
So, as I suggested - you might want to rethink your approach to DJI-Ken, who has always been a straight shooter here and is obviously trying to help you IN SPITE OF THE FACT THAT HE DOESN'T HAVE TO. And for the reasons given, despite his best efforts he may not be able to do better than the company's offer of a steep discount on a replacement. Heck, they could have told you you'd have to pay full retail and they would probably be on solid ground.
Or you can go the small claims route and hope that DJI defaults by failing to show up. Much more likely, though, is that they will have an attorney move the case out of the small claims session to regular court to set the appropriate precedent (that when you violate the terms of the warranty, you cannot expect warranty coverage). Yes, the Canadian system has good customer protection laws - but even in Canada, if you do things that are expressly disclaimed by the warranty, and the company can demonstrate a direct connection between violating those terms and the damage you experienced, you are unlikely to prevail.
Your choice, of course. I've been pretty up-front in the past when DJI has been in the wrong. On this one - I don't think they are.
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