Has anyone talked to customer service and received a replacement item, and not be told you have to send the faulty item in for repairs? I just received my Phantom 4 yesterday and haven't made it pass the charging of my remote controller, because it won't take a charge. I'm being told I have to wait for two or more weeks to get the item repaired vice getting a replacement sent out straight away. I can see if I was at fault for the product not working, but a faulty item from the start, DJI should send a replacement in my opinion. Is this the typical customer service I can expect if I keep this product? Wondering if i should get a refund and go for another drone somewhere else...

Please try to plug the charger onto the wall and only than plug it into the RC..
You also can try to leave it on  a charge for one hour
If it doesn't work you probably will have contact your local dji support center to get a DOA...

DJI-Tim Posted at 2016-4-19 22:33
Please try to plug the charger onto the wall and only than plug it into the RC..
You also can try t ...

Charged for 22 hours... no luck. Contacted DJI customer service and instead of doing the right thing and send a replacement remote controller I received a shipping label to send it in for repairs. Terrible customer service. haven't even made it pass the charging of my Phantom and I have to send it in for repairs.  

DJI must be saving a pretty penny not having to bother with Quality Control; just leave it to the paying customers to do the QC checks instead.