gevpool
lvl.1
United States
Offline
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Has anyone talked to customer service and received a replacement item, and not be told you have to send the faulty item in for repairs? I just received my Phantom 4 yesterday and haven't made it pass the charging of my remote controller, because it won't take a charge. I'm being told I have to wait for two or more weeks to get the item repaired vice getting a replacement sent out straight away. I can see if I was at fault for the product not working, but a faulty item from the start, DJI should send a replacement in my opinion. Is this the typical customer service I can expect if I keep this product? Wondering if i should get a refund and go for another drone somewhere else...
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