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TB47 battery ownership mix up!!
1058 17 2016-4-26
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dbrosy
lvl.2
Flight distance : 492110 ft
Australia
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Hi All,

has anyone had an issue with DJI not honoring warranty for an Inspire 1 TB47
I purchased the drone on 11th december 2015 with a free second battery deal

I've been told my second battery was activated before i purchased the drone. Now the company I purchased from (riseabove.com.au - Australia) tells me I must have purchased the battery in months before this. Makes perfect sense right??  Who buys a battery for a drone months before buying the drone??

How can i check what batteries are registered against my account/drone?

Damian





2016-4-26
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dbrosy
lvl.2
Flight distance : 492110 ft
Australia
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Good news, the company i purchased through has decided to honour the warranty.
I would still like to know if there is a way to check which batteries are registered against my drone if possible
2016-4-27
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DJI-Tim
DJI team

Hong Kong
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Could you please post your problematic battery serial number and proof of purchase. Thank you!
2016-4-27
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dbrosy
lvl.2
Flight distance : 492110 ft
Australia
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DJI-Tim Posted at 2016-4-27 19:45
Could you please post your problematic battery serial number and proof of purchase. Thank you!

Hi Tim,


Serial is: W19ACF11010907
Purchased: 11/12/2015
invoice attached


thanks,

Damian
Inspire1Invoice.jpg
2016-4-27
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DJI-Tim
DJI team

Hong Kong
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Could you please tell me what DJI ID did you use when battery was activated
Thank you
2016-4-28
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dbrosy
lvl.2
Flight distance : 492110 ft
Australia
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DJI-Tim Posted at 2016-4-28 18:08
Could you please tell me what DJI ID did you use when battery was activated
Thank you

I only have 1 ID, it's dbrosy

I purchased from riseabove. at the time of purchase they setup the drone with my ID and updated firmware


2016-4-28
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DJI-Tim
DJI team

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dbrosy@hotmail. Posted at 2016-4-29 09:55
I only have 1 ID, it's dbrosy

I purchased from riseabove. at the time of purchase they setup the  ...

sc***@holidayhunter.com.au do you know anything about this account?
2016-4-28
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dbrosy
lvl.2
Flight distance : 492110 ft
Australia
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DJI-Tim Posted at 2016-4-29 13:22
sc***@holidayhunter.com.au do you know anything about this account?

no i don't, i'm the only one i know with an inspire 1. Riseabove asked me the same thing and the answer was the same for them. what is going on?? i purchased a drone with 2 batteries. I was going just fine with the 2 until this problem occurred its become a big drama.

I'm also waiting for my RC to get RTH button repaired and i cant fly at all as i have 1 drone, 1 battery and no RC.

CAS-114422-C5D2C7

I was considering buying a PRO but now i'm starting to thing its a bad idea



2016-4-29
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RBirtles
lvl.3

Australia
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Doing a bit of web research:

That email address belongs to a business - http://www.holidayhunter.com.au/ and the email possibly belongs to a Scott Westlake with a phone number of 0411 180 075.  He is the managing director of the said business.

Cheers
Birty
2016-4-29
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dbrosy
lvl.2
Flight distance : 492110 ft
Australia
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RBirtles Posted at 2016-4-29 20:40
Doing a bit of web research:

That email address belongs to a business - http://www.holidayhunter.co ...

Regardless, i don't know who he is and don't see what it has to do with my warranty
2016-4-29
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RBirtles
lvl.3

Australia
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Well, it does seem to have something to do about your warranty as it has caused problems with your replacement.  Just wanting to help out in case someone recognises the name and/or is able to make a connection to the issue you have because you said it has caused a big drama.

Cheers
Birty
2016-4-29
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terrylewis
Captain
Flight distance : 3517287 ft
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United States
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RBirtles Posted at 2016-4-29 18:40
Doing a bit of web research:

That email address belongs to a business - http://www.holidayhunter.co ...

And on the first page of that web site is an Inspire 1 photo.....

Sounds like the drone vendor has loose inventory control and gave dbrosy a "slightly used" battery and thus is why they ultimately respected dbrosy returning the battery and making it "good".....
2016-4-29
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Donnie
Captain
Flight distance : 3636782 ft
United States
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terrylewis Posted at 2016-4-29 08:31
And on the first page of that web site is an Inspire 1 photo.....

Sounds like the drone vendor ha ...

Well stated Terry Lewis, I am sure that is exactly what happened .

donnie


2016-4-29
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Donnie
Captain
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United States
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I think you should change the heading, I dont think it is DJI fault that Your dealer has funny inventory .

donnie
2016-4-29
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DJI-Ken
DJI team
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Donnie Posted at 2016-4-30 04:41
I think you should change the heading, I dont think it is DJI fault that Your dealer has funny inven ...

I agree, this has nothing to do with DJI.
2016-4-29
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DJI-Ken
DJI team
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Can you please change the thread title since it's not a DJI issue.
2016-4-29
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dbrosy
lvl.2
Flight distance : 492110 ft
Australia
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DJI-Ken Posted at 2016-4-30 07:53
Can you please change the thread title since it's not a DJI issue.

Hi Ken,

when I originally posted the message, the title was correct, I had been advised by company that DJI was not covering warranty because the battery had been registered long before I received it. Before this issue I had no idea about the fact that batteries are registered when installed into drone for first time.

After finding the company had decided to replace the battery I wanted to ensure this issue didn't occur again in future so that's why I’m on here.

This problem has a number of possible causes:

·       I purchased battery months before drone off ebay or equivalent
·       I was given a used battery when I purchased drone
·       DJI database for tracking batteries has a bug linking batteries to incorrect user


I’m sure there are more options.


So firstly option 1 didn't happen and kind off dumb idea, 1 down.
Second option is likely
Third option is less likely but possible.


So when I purchased my drone I would have expected the serial number on the box to be recorded and all the components serial numbers within to be linked to that drone.
Any additional components serial numbers supplied with drone to be recorded against it. (could list on invoice so both have a record)

I cannot be sure this was done so this could be most likely cause.
We cannot leave out that the last possibility occurred. How can i check against my purchase what i should own e.g.

·       DJI Inspire 1 v2 - Serial: xxxxxxxx
·       TB47 - Serial: xxxxxxx
·       RC - Serial: xxxxxx
·       Extras:
·       TB47 - Serial: xxxxxx

Is it possible to see what is registered against my account and what batteries are linked to my machine?

I am considering upgrading my drone in the future but I want to be assured that I don’t have this same problem in future. It would be good to be able to see online what DJI thinks I own after I have purchased.

Anyway enough of a rant for 1 day


2016-4-29
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DJI-Ken
DJI team
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dbrosy@hotmail. Posted at 2016-4-30 09:11
Hi Ken,

when I originally posted the message, the title was correct, I had been advised by compan ...

Thanks for changing the title. Everything is recorded at activation. That's a way of monitoring when issues arise. Just like the flight data recorder in the aircraft. Records everything to see what actually happened in an accident.
Since there was prior activation and included email, that means you purchased a used battery.
You can always tell by going to the battery page and a new battery will say zero charges.
Anyways, glad you got taken care of.
2016-4-29
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