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P4 arrived !, P4 is going back where it came from!
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2753 44 2016-4-28
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Morph1
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Canada
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2016-4-28
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mjanzou
lvl.4
Flight distance : 14820 ft
United States
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sounds like it was recycled, id exchange it......
2016-4-28
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quaddron3
lvl.3

Canada
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Who is the seller?

Amazon.ca themselves do not carry the drones nor do they do fulfilment for them. So it must be a third party merchant sold and shipped. Its a hit and miss with third party merchants. Luckily I've purchased things from the good ones.
2016-4-28
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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"some red marking on the top DJI label"

You should check for DNA
2016-4-28
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joey.lopina
lvl.4
Flight distance : 498839 ft
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Return and Exchange it ASAP..  Get what you paid for..  Not sloppy 2nds
2016-4-28
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Morph1
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Canada
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2016-4-28
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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Sorry for your experience, Morph1. Could you post some photos of the drone's appearance as well as the SN here? Thank you.
2016-4-28
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labroides
Captain
Flight distance : 9991457 ft
Australia
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"looked at the flight data, there are logs from April 16 lol , I received P4 on April 27"

That's not necessarily a bad thing.
They do test these at the factory.
2016-4-28
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ISA AYDIN
lvl.3
Flight distance : 504692 ft
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United States
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labroides@yahoo Posted at 2016-4-29 01:44
"looked at the flight data, there are logs from April 16 lol , I received P4 on April 27"

That's no ...

it is impossible. I received mine in perfect condition. I bought from DJI store. That's definitely somebody sold him a used item. All he needs to do is to return it to Amazon. DJI has nothing to do with it.
2016-4-28
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labroides
Captain
Flight distance : 9991457 ft
Australia
Online

ISA AYDIN Posted at 2016-4-29 15:50
it is impossible. I received mine in perfect condition. I bought from DJI store. That's definitely ...

Without looking at the flight record to see where the flying was done, it's impossible to say it's impossible.
FInding 1 or 2 flight records on a new Phantom doesn't necessarily mean the Phantom is used.
2016-4-28
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andynewson01
lvl.2
Flight distance : 62100 ft
United Kingdom
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Hi mate must return I sending mine back today as the obstacle system has gave up after 30 days I hope you get yours sorted asap
2016-4-28
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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andynewson01 Posted at 2016-4-29 14:11
Hi mate must return I sending mine back today as the obstacle system has gave up after 30 days I hop ...

I'm sorry you are experiencing issues, have you calibrated the sensors in the assistant2 software to see if that helps?
2016-4-28
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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Sounds like it may be an Amazon issue.
Also, you said you tried one out from Apple. What was the reason for returning that one?
2016-4-28
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ISA AYDIN
lvl.3
Flight distance : 504692 ft
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United States
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labroides@yahoo Posted at 2016-4-29 02:05
Without looking at the flight record to see where the flying was done, it's impossible to say it's ...

Then what is it? Doesn't that mean it has been used for 1-2 times? )

My box was in perfect condition, no dirt, no flight records, no markings on label.
2016-4-28
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ArtistFirst
Second Officer
Flight distance : 986716 ft
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labroides@yahoo Posted at 2016-4-29 14:05
Without looking at the flight record to see where the flying was done, it's impossible to say it's ...

This is true.

I keep getting logs when I sync from somebody in Texas. It happens every now and then for a reason I can't figure out. So weird and the dates are all over the place.
2016-4-28
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lignow
Second Officer
Canada
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Did you buy it from - multirotorheli.ca  - in Calgary. Stay away from those people.  
2016-4-28
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Morph1
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Canada
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2016-4-29
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rodger
Captain
Flight distance : 15812070 ft
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United States
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I really doubt that it came from DJI like that. Something happened before you got it. Actually if someone else had used it DJI would have that on record for that serial number. That is why you have to connect with DJI to activate it.
2016-4-29
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Morph1
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Canada
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2016-4-29
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altaman1960
lvl.2

Canada
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lignow Posted at 2016-4-29 03:05
Did you buy it from - multirotorheli.ca  - in Calgary. Stay away from those people.

And why is that may I ask...I bought mine from them and find them to be excellent.
2016-4-29
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microcyb
First Officer
Flight distance : 1095955 ft
United States
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Clearly got yourself a REFURB.
I would suggest that since you got this from a Amazon third party selling to make comments about this so other know that selling is selling used Phantoms for full price.
2016-4-29
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Morph1
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Canada
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2016-4-29
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DJI-BladeStrike
Super Moderator
Flight distance : 872694 ft
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United States
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Did you have to register the craft before you entered camera view? If not then the craft was used.
2016-4-29
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Morph1
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Canada
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2016-4-29
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Visual Air
Captain
Flight distance : 355154 ft
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Canada
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Quick question you are in Canada right?
So why when there are a handful of dealers available to you would you purchase from Amazon of all outlets?
When you had so many other credible dealers and avenues to choose from.
Example...
Flyin Cameras out of Chilliwack BC
MultiRotorHeli out of Calgary AB
Great Hobbies Edmonton and other provinces.
Apple stores in every major city in Canada.
Or DJI direct woukld have been a good choice...
Each to their own but I would not buy anything from Amazon knowing full well they use other fly by night vendors on an item like this, for your sake I hope you can return it as I would have a soon as I opened the box.
Suggest sticking to your post title and send it back asap instead of debating it!
2016-4-29
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midtownguy2012
New

United States
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Hey its Midtownguy
Yeah purchased mine in 3/18/16 updates all the time I turn it on, had to get another device for display phone can't take updates,  got this Phantom too early should have waited a year after just like new cars wait for results.
2016-4-29
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Morph1
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Canada
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2016-4-29
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mrGREEK360
lvl.4
Flight distance : 236414 ft
Canada
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lignow Posted at 2016-4-29 03:05
Did you buy it from - multirotorheli.ca  - in Calgary. Stay away from those people.

I don't know what you are talking about but I've spent tons of money with them with zero problems. They are an official reseller and the only authorized repair center in Canada.
2016-4-29
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dtabler88
lvl.1
United States
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Wait till you try to communicate with DJI. Better chance of getting through to the pope! They have the Chinese mind set. We as customers are a bother to them. Hopefully you paid with a Credit Card
2016-4-30
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rodger
Captain
Flight distance : 15812070 ft
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United States
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Morph1 Posted at 2016-4-29 11:44
I agree with you, prolly the dealer ..., I will examine it farther this weekend, this came from am ...

It is starting to seem like the returns are reappearing. There is more than one post like this. I am sure the ratings are being screened. However it is probably best that they are because DJI is taking the hit for someone else's actions.
2016-4-30
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Morph1
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Canada
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2016-5-2
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rodger
Captain
Flight distance : 15812070 ft
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Morph1 Posted at 2016-5-2 14:13
Well I flew the amazon.com bird , gimbal on this one is even worse than the one that I returned ba ...

You got another one that has been used before!! Get your money back and order from DJI or B&H.
I don't have any issues with the Gimbal on mine and everything is perfectly level. Mine was a direct buy from DJI.
2016-5-3
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Morph1
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Canada
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2016-5-10
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david.guthrie
lvl.2
Flight distance : 265636 ft
Canada
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Morph1 Posted at 2016-5-10 12:24
Phantom 4 flew back today to amazon.ca by Canada post  
I think I may go back to apple store aga ...

I just got the P4 w/two extra battery from Dr Drone in Dartmouth Nova Scotia ... great guys and CS.
2016-5-10
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rodger
Captain
Flight distance : 15812070 ft
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United States
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Morph1 Posted at 2016-5-10 10:54
Phantom 4 flew back today to amazon.ca by Canada post  
I think I may go back to apple store aga ...

After all that you have been through I would go DJI direct.
2016-5-11
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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What has Amazon got that 6 different DJI retailers in the capital city don't have?
You could have examined it here, before purchase...& contribute to the local economy, not an American glutton.

RedHotPoker
2016-5-11
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drmanzi
lvl.2

Romania
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I'm in Italy and I'd like to buy a Phantom 4 from the DJI official reseller http://www.hobbyhobby.it... I think that it is safe to buy there as already some friends of mine did.
2016-5-11
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Morph1
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Canada
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2016-5-11
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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In Edmonton, you have multiple choices, to pick and choose from.
Besides Apple Corp, Droneology in WEM, which I already explained to you.
Great Hobbies, Staples, McBain Camera, Vistek Photography, likely a couple more. . .
But you wanted a better return policy... Instead of a great drone. Go figure.
I forgot to add Cabelas sports, off of Anthony Henday. . .


RedHotPoker
2016-5-11
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connorschulte
lvl.4
Flight distance : 261030 ft
United States
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Morph1 Posted at 2016-5-10 09:54
Phantom 4 flew back today to amazon.ca by Canada post  
I think I may go back to apple store aga ...

I got mine at the Apple store. It's great because they'll take it back for just about any reason!
2016-5-11
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