Please select Into the mobile phone version | Continue to access the computer ver.
Poor Warranty
1422 37 2016-4-28
Uploading and Loding Picture ...(0/1)
o(^-^)o
b.kyle.hunter
lvl.1

United States
Offline

Just received notice that my Phantom 3 Pro has been evaluated. The mainboard is evidently faulty. Here is my issue:

1 - The drone was purchased via BestBuy.com and picked up in the first week of September 2015.
2 - I don't believe DJI Care was available at that time (could be wrong)
3 - The drone had approximately 2:20 minutes of flight time (put away during the winter in a sealed foam box).
4 - The drone was sent in because it would not accept a firmware update past 1.3.
5 - DJI indicates that the gimbal is out of warranty (suppose this is attached to the mainboard??)
6 - The drone has NEVER crashed (I know, it's just my word, but even the flight logs can give us some info there).
7 - DJI wants $257 to repair a drone that has flown for 2:20 minutes and never crashed.
8 - This issue in my opinion is clearly a manufacturer error.
9 - In order to sell my drone, I will need to cough up an additional $257.
10 - DJI's warranties are horrible.

Anyone else had similiar issues and/or experiences with the Phantom 3 Professional?



2016-4-28
Use props
05839
lvl.2

United Kingdom
Offline

Yep . Bought drone standard . Had flights on day bought . Flew it same place days later . Signal video lost at 20metres . Rth did not work . They say it's my fault it crashed cause I flyer in a non optimal area . Respect to Tim ken and paladin who try there best to help . But the the technicians come back with a lame excuse . I only had my drone for 5 days .  Best is stay away from dji phantoms .
2016-4-28
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

I'm sorry you are having an issue. I have spoken to a manager and I see your note of questioning it.If you are also able to synce your flight records that may help.
2016-4-28
Use props
05839
lvl.2

United Kingdom
Offline

I have synced Ken , they've seen my records . They came to the conclusion I flew in non optimal signal area . Which is not true true as I flew there before on day of purchase without any issues . It's a shame they take the flight records as evidence of what happened but the reality us different .
2016-4-28
Use props
05839
lvl.2

United Kingdom
Offline

This what the came up with   ."As of the conclusion of the crash analysis. Unfortunately we have to inform you that crashed during RTH are not covered under warranty. In addition the area you were flying in was not optimal, there is a lot of disturbance causing the remote control to lose signal."   
2016-4-28
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

05839 Posted at 2016-4-29 05:44
This what the came up with   ."As of the conclusion of the crash analysis. Unfortunately we have to  ...

Are you the same person as the OP, this says you are in the UK and it's a different screen name.
2016-4-28
Use props
05839
lvl.2

United Kingdom
Offline

Hi Ken , I am not the OP . Expressing my frustration how DJI have blamed me . Also saying I have no Warrenty  . I bought my Phantom on 20th . Seemingly had several flights without issues . Then 24th I fly same place . Looses signal at low altitude and rth did not work .
2016-4-29
Use props
05839
lvl.2

United Kingdom
Offline

What would of been a happy time flying as summer is starting I am left with a broken phantom . I can't create magical moments from up above to people .
2016-4-29
Use props
05839
lvl.2

United Kingdom
Offline

No warranty . How can this be . I flew same place days earlier .   http://postimg.org/image/cv93irglt/   
2016-4-29
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

05839 Posted at 2016-4-29 22:45
No warranty . How can this be . I flew same place days earlier .   http://postimg.org/image/cv93irgl ...

I responded in the other thread you are posting the same thing in.
I am sorry, if the aircraft went into RTH mode and collided with something on it's way back then that is not a warranty claim.
2016-4-29
Use props
05839
lvl.2

United Kingdom
Offline

This don't even make sense . How can you have a 5 second flight  http://postimg.org/image/tru82ytox/
2016-4-29
Use props
05839
lvl.2

United Kingdom
Offline

DJI-Ken Posted at 2016-4-29 16:08
I responded in the other thread you are posting the same thing in.
I am sorry, if the aircraft wen ...

This is my point Ken . It did not do return to home . My rth was set at 30metres .  This is what is upsetting me . I cant accept DJI are telling me that i have to pay to fix it .
2016-4-29
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

05839 Posted at 2016-4-29 23:27
This is my point Ken . It did not do return to home . My rth was set at 30metres .  This is what i ...

What is your email and I will look at your flight record on the 20th.
2016-4-29
Use props
b.kyle.hunter
lvl.1

United States
Offline

DJI-Ken Posted at 2016-4-29 05:29
I'm sorry you are having an issue. I have spoken to a manager and I see your note of questioning it. ...

Hi Ken,

I note you are attempting to help others here - would you be willing to look into my issue as well? Any help would be greatly appreciated

Thank you sir!
2016-4-29
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

b.kyle.hunter Posted at 2016-4-30 00:55
Hi Ken,

I note you are attempting to help others here - would you be willing to look into my issu ...

I spoke to management and I got it covered under warranty.
2016-4-29
Use props
05839
lvl.2

United Kingdom
Offline

DJI-Ken Posted at 2016-4-29 17:26
What is your email and I will look at your flight record on the 20th.

All my flight records are with your people in Germany/Holland .
2016-4-29
Use props
05839
lvl.2

United Kingdom
Offline

All small 1 minute flights showing on 24th  . Who flies only a minute . Totally messed flight records . http://postimg.org/image/csswos4lt/ .
2016-4-29
Use props
b.kyle.hunter
lvl.1

United States
Offline

DJI-Ken Posted at 2016-4-30 01:23
I spoke to management and I got it covered under warranty.

If this was for me (hope so) I REALLY appreciate your efforts here Ken!
2016-4-29
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-4-30
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

b.kyle.hunter Posted at 2016-4-30 03:07
If this was for me (hope so) I REALLY appreciate your efforts here Ken!

Yes, that was for you.
2016-4-30
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

water0106 Posted at 2016-4-30 22:02
Hi Ken. My P3S went missing on the way of RTH. And never come back. After searching around, there  ...

What is your email and I can review the flight but I have nothing to do with the warranty department so you need to contact DJI support and start a case and they will review the flight records to determine the cause.
http://www.dji.com/support

Make sure to sync your flight records to the cloud and star the flight in question as a favorite in case you have other aircraft as well.
2016-4-30
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-4-30
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-4-30
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

water0106 Posted at 2016-4-30 23:45
Ken,
Then for my case will it be cover under warranty?
As the distance of 195m away when on the wa ...

I see it lost signal at just over 850m and seems like it hit something up at 317m but unless there's a super tall tower there the only thing I can think of is it hit something that took it down.
I emailed someone that will contact you Monday and get a ticket started.
2016-4-30
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-4-30
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-4-30
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-4-30
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

water0106 Posted at 2016-5-1 09:48
Not possible there is tall tower. The area I flew were all villages and farms places. The RTH fail ...

I didn't say there was a tower, I said it looks like it hit something and wondered if there was a tower there. So it may have hit something else. I do not know, wait until the data analysis team gets the flight logs, they know better how to read them.
I do not know if warranty item or not. Again, I provide online tech support and do not work in the customer service or repair department.
All I can say is wait until they contact you Monday.
2016-4-30
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-4-30
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

water0106 Posted at 2016-5-1 11:02
Thanks for the great helps. Really appreciate your help and follow up.
There is no tower for sure  ...

Again, The flight data analysis department needs to evaluate it.
I do see last contact is about in the middle of that park. You can see that too in your flight record. You can always go look in that park for your aircraft.
2016-4-30
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-4-30
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

water0106 Posted at 2016-5-1 11:29
Yes. I did search the whole park and other area nearby also. And asked the residential around whet ...

They will contact you Monday.
2016-4-30
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-5-4
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

water0106 Posted at 2016-5-5 11:59
And expected.. Poor warranty...
DJI do not acknowledge the warranty claim and RTH malfunction. Off ...

I am sorry, but after analyzing the flight data that is the determination they came up with.
2016-5-5
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-5-5
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

water0106 Posted at 2016-5-6 12:39
I seen like DJI don't admit that their product faulty. It is obviously RTH malfunction and do ackn ...

I'm sorry you feel that way, DJI does not operate like that. If there was an issue caused be a manufacture problem and your craft is in the warranty period then DJI will take care of it.
If it was a result of user error, then the user would pay for the repair.
2016-5-6
Use props
water0106
Banned

Thailand
Offline

Tip: the author has been banned or deleted automatically shield
2016-5-7
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

water0106 Posted at 2016-5-7 18:18
Finally...
After various of demanding and negotiate.
It is 100% warranty claim.

Good for you, glad you were able to get it covered.
2016-5-7
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules