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643 5 2016-4-29
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luigi.tarascio
lvl.2
Flight distance : 695121 ft
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Italy
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I followed literally the instructions from EU Support (NL), but I'm waiting from 3 days the shipment info.

What can I do?

2016-4-29
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luigi.tarascio
lvl.2
Flight distance : 695121 ft
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Italy
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My ticket number is 199979, please help me.
2016-4-29
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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luigi.tarascio Posted at 2016-4-29 22:09
My ticket number is 199979, please help me.

I am sorry, it can take a few days to get shipping information, I have sent an email with your ticket#.
They should contact you Monday if they haven't already today.
2016-4-29
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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DJI-Ken Posted at 2016-4-29 08:31
I am sorry, it can take a few days to get shipping information, I have sent an email with your tic ...

Hey Ken, is it true that RMA in California won't pay for shipping anymore to the service centre?
2016-4-29
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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Michael M Posted at 2016-4-30 12:47
Hey Ken, is it true that RMA in California won't pay for shipping anymore to the service centre?

In the US shipping is paid both ways, for Canada and Mexico customer pays to ship it in and we cover shipping back to you.
2016-4-29
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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DJI-Ken Posted at 2016-4-29 22:16
In the US shipping is paid both ways, for Canada and Mexico customer pays to ship it in and we cov ...

Really? But I just RMA'd a battery a few months ago and it was paid for shipping there and back from Canada. Is this a recent policy change?
2016-4-29
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