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Import tax problems
1604 4 2015-1-17
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Digital cinema
lvl.1

United Kingdom
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Has anyone had problems with their courier asking for import duty and tax? I ordered from DJI online store and DJI seem unable to talk to DHL, their courier.
Please respond if you have advice on how to get this sorted out.



2015-1-17
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dres1973
New

United Kingdom
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I'm having the same problems. DJI said I'm not liable & they'd sort it. Parcel delivered then last week I get a bill off DHL £212 for duty they had paid. I emailed DJI again yesterday and they maintain I'm not liable and all I need to do is tell DHL. This I've done & am awaiting a reply. Are DJI scamming us or is it DHL?
2015-2-2
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andrelundin
lvl.2
Flight distance : 1060 ft
Sweden
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Any updates?

Same here. Received a invoice yesterday for 365 USD from DHL. Not really keen on paying that much since the total becomes more then what I would pay from a retailer.
2015-5-18
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Shuffle
lvl.2

United Kingdom
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Ordered my s900 back in March and I never had any of these problems the tracking was also brilliant and arrived two days earlier then expected.....But DJI pay for postage & packaging if the order is over a certain amount. It's not a scam just ring DHL and tell them.  
2015-5-18
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punkinhart
lvl.4
Australia
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you actually managed to get a response from dji? what email address did you use?
2015-6-2
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