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novoweb
lvl.2
Flight distance : 444774 ft
Canada
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Hi,

For the first 2-3 minutes a have white dots in the video untill the P3 is warm. This shot is 1080 30 fps with UV filter. Can you tell me why?https://player.vimeo.com/external/164993083.hd.mp4?s=59b1a9bb9aa9caa2573ffc16b16adcabe290d072&profile_id=119


2016-5-2
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joostpoeldijk
New

Netherlands
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R.I.P phantom 3
2016-5-2
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imagesbyjas
lvl.4
Flight distance : 286198 ft
United States
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And after 2 or 3 minutes it's totally clear?  If so, looks like sensor may be involved?  I'm assuming the same thing is present if you snap a still picture?  If not, then probably a different issue..
2016-5-2
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novoweb
lvl.2
Flight distance : 444774 ft
Canada
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imagesbyjas Posted at 2016-5-2 09:29
And after 2 or 3 minutes it's totally clear?  If so, looks like sensor may be involved?  I'm assumin ...

Yes same thing with a still picture...
2016-5-2
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imagesbyjas
lvl.4
Flight distance : 286198 ft
United States
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novoweb Posted at 2016-5-2 09:52
Yes same thing with a still picture...

So likely in the camera assembly (I know, duh) but anything like that would normally be pointing to a sensor starting to fail.  If under warranty get an RMA I'd suggest.  If not, perhaps pick up a new camera and gimbal from authorized dealer, DJI, B&H, etc.  They're easy enough to swap... you may get a message to upgrade camera firmware depending on the stock. Call DJI tech support first, but guessing that's what's going on..
2016-5-2
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DJI-Paladin
Administrator
Flight distance : 2408 ft
China
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Hello novoweb, please contact our service center in North America as below because it is a hardware issue.
Email: support.us@dji.com
Phone: +1 (818) 235 0789  
Mon-Fri 9:00 am - 5:00 pm (PST)
2016-5-3
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