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DJI Receipt Shows" Osmo - Old" ?
794 14 2016-5-5
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info
lvl.4
Flight distance : 647034 ft
United States
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So I ordered my Osmo and accessories a couple of weeks ago and am waiting like the rest of world to actually receive anything. I just decided to look at the status of my order on the DJI website and I found something interesting. While reviewing the list of items in my order, the Osmo shows up as line item "Osmo - Old". I wonder what this is about. Anybody have any ideas? Does DJI ship out older models with the accessories bundle kit?
2016-5-5
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DJI-Adela
DJI team

China
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Hello!
Could you please post the link to us for a review?
As for the sales issue, you'd better inquiry our sales specialist directly since they will be more clear about the details.
2016-5-5
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info
lvl.4
Flight distance : 647034 ft
United States
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DJI-Adela - I don't know how to upload images. To see what I am talking about, go on the DJI website, add an Osmo to your cart and look at what the Osmo shows up as in your cart. It reads "Osmo - Old." I can only assume this means that soon we should expect an "Osmo - New" product to launch
2016-5-6
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jeffmoltenberry
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United States
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I don't see Osmo - Old. Just says Osmo in shopping cart. Maybe they fixed because of your post.

Hope it isn't true. I bought the P3 2 months before the P4 came out.  Now my 2 week old Osmo may be out-dated.
2016-5-6
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info
lvl.4
Flight distance : 647034 ft
United States
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jeffmoltenberry - You are right. I just went back to the DJI site, added another Osmo to the cart and it didn't do it. If I could upload photos, I took a pic of what it used to do and of my receipt. My gut is telling me to cancel my order while I still can and wait a few weeks...
2016-5-6
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info
lvl.4
Flight distance : 647034 ft
United States
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Update - After trying to speak with pre-sales chat about all of this, I decide to cancel my order as they weren't being straight with me either (I told pre-sales I was going to cancel). I went to my emails to write the message to online sales and wouldn't you know what was waiting for me in my inbox, surprise surprise, "your order has shipped"! Yeah right, not going to happen DJI. I'm not a conspiracy-theorist type of person, but something about all of this just isn't right. I will not accept this order DJI. Let's see what online sales has to say if/when they get back to me. Sorry, rant over.
2016-5-6
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DJI-Adela
DJI team

Hong Kong
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info@thepixelbu Posted at 2016-5-7 02:59
Update - After trying to speak with pre-sales chat about all of this, I decide to cancel my order as ...

Hi,
I'm sorry that you  cancelled your order.
If there's any thing that I can help, please let me know.
Hope we have more opportunity to work together.

Any feedback or suggestion would be appreciated!
2016-5-9
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Joseph.Scaramuz
lvl.1

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Hi,
I have the same problem.
Have you fixed it?
2016-6-13
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Joseph.Scaramuz
lvl.1

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Joseph.Scaramuz Posted at 2016-6-13 19:11
Hi,
I have the same problem.
Have you fixed it?

These are not clear methods. Is DJI a serious company?
2016-6-13
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Alastair
Second Officer
Flight distance : 96631 ft
Canada
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Joseph.Scaramuz Posted at 2016-6-13 07:21
These are not clear methods. Is DJI a serious company?

I'm beginning to wonder.
2016-6-13
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hallmark007
Captain
Flight distance : 5942287 ft
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Ireland
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Ordered my osmo delivery 3 days everything new ordered accessories all arrive perfect only have good things to say about dji
2016-6-13
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Joseph.Scaramuz
lvl.1

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hallmark007 Posted at 2016-6-14 06:05
Ordered my osmo delivery 3 days everything new ordered accessories all arrive perfect only have good ...

Old is for "old" version... Everything new don't mean everything last version...
2016-6-13
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DJI Store
DJI team

Hong Kong
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Dear valued customers,
Sorry for the confusion caused.
OSMO used to have no Flexi Mic.  OSMO old means it is a OSMO without Mic.  If customer ordered OSMO these days, it should include "OSMO old" and "Flexi Mic". We use this name to distiguish OSMO without Mic and OSMO with Mic.
We need to give it a clearer name.
Thanks.
2016-6-13
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Joseph.Scaramuz
lvl.1

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DJI Store Posted at 2016-6-14 15:12
Dear valued customers,
Sorry for the confusion caused.
OSMO used to have no Flexi Mic.  OSMO old mea ...

Ok,  thanks for the answer.
2016-6-13
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R&L Aerial
Captain
Flight distance : 298100 ft
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United States
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Joseph.Scaramuz Posted at 2016-6-13 07:21
These are not clear methods. Is DJI a serious company?

DJI is a real company, a real Chinese company and they do things differently than companies in other parts of the world.
2016-6-14
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