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Solution for Android or IOS not connecting to DJI GO app
60326 272 2016-5-10
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joakim
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DJI-Ken Posted at 2016-5-16 23:47
Nice, glad it's all up and running for you.
Updating to 9.3.2 was it

Yes, but I started with upgrading my iPhone and that didn't solve it. I am now restoring the phone also to see if i can connect properly before using it to fly with. After all upgrades of the iPad i could see the versions in the "About" page in DJI Go as i couldn't before.

2016-5-16
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Arctic man Posted at 2016-5-17 05:46
I'm still having trouble even after updating to 932

I'm sorry, can you please make a video. If you still have how to connect or cannot get into the camera view with live video and your sure the USB cable is fine then I need a video to forward on please.
2016-5-16
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joakim
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joakim Posted at 2016-5-16 23:52
Yes, but I started with upgrading my iPhone and that didn't solve it. I am now restoring the phone  ...

Strange, when I did the same with my iPhone the versions doesn't shows as they do on the iPad. But I get the correct signal so if I cannot upgrade the firmware from the hone it doesn't matter. I think i will use the iPad when flying anyway.
2016-5-16
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Alan Guan
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Tip: the author has been banned or deleted automatically shield
2016-5-16
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DJI-Ken
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joakim Posted at 2016-5-17 06:11
Strange, when I did the same with my iPhone the versions doesn't shows as they do on the iPad. But ...

I think because you have not deleted/re-installed the app on your iPad.
2016-5-16
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Arctic man
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joakim Posted at 2016-5-16 16:04
I finally got it working!!!!! YES!!!! Dancing :-)

This is what I did.

I can go as far as 5 after that it don't ask me to update RC, I must be missing something but it seems I did everything , still getting rc signal lost
2016-5-16
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imagesbyjas
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DJI-Ken Posted at 2016-5-16 17:47
Nice, glad it's all up and running for you.
Updating to 9.3.2 was it

Ken...

I don't think it is just 9.3.2..  For whatever reason I think that iTunes reset seems to clear things prior to loading the app again... (and maybe whatever was going on with IOS that required the iTunes reset is now fixed in 9.3.2?)
2016-5-16
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DJI-Ken
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Arctic man Posted at 2016-5-17 08:31
I can go as far as 5 after that it don't ask me to update RC, I must be missing something but it s ...

Which aircraft do you have?
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DJI-Ken
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imagesbyjas Posted at 2016-5-17 08:49
Ken...

I don't think it is just 9.3.2..  For whatever reason I think that iTunes reset seems to c ...

You shouldn't have to restore your device, now that DJI and and Apple have resolved it I think it would work just the same with or without restoring the device.
I would like to see someone that had it not work without restoring then restoring and it then worked. That would tell us that restoring had something to do with it.
2016-5-16
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Arctic man
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DJI-Ken Posted at 2016-5-16 20:20
Which aircraft do you have?

Phantom 3 professional, been try to use iPad air and iPad mini no luck trying to load a video if i can figure it out in the forum
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Arctic man
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DJI-Ken
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Arctic man Posted at 2016-5-17 09:32
Phantom 3 professional, been try to use iPad air and iPad mini no luck trying to load a video if i ...

You can upload it to YouTube and post the link.
Did you update the P3P firmware, or did you update the RC via the app?
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Arctic man
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DJI-Ken Posted at 2016-5-16 20:48
You can upload it to YouTube and post the link.
Did you update the P3P firmware, or did you update ...

I update the aircraft, I updated the iPad and ipadmini, my text on my sd say all is good, I reset all my iPads to factory, it seems I have to update my RC, I tried through the app, SD and direct to aircraft but no luck help!!!!!!
2016-5-16
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Arctic man
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DJI-Ken Posted at 2016-5-16 20:48
You can upload it to YouTube and post the link.
Did you update the P3P firmware, or did you update ...

I update the aircraft, I updated the iPad and ipadmini, my text on my sd say all is good, I reset all my iPads to factory, it seems I have to update my RC, I tried through the app, SD and direct to aircraft but no luck help!!!!!!
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Arctic man Posted at 2016-5-17 10:01
I update the aircraft, I updated the iPad and ipadmini, my text on my sd say all is good, I reset  ...

if the app is not letting informing you that the RC requires an update, then you can downgrade the aircraft back to 1.7 then you will be matched on firmware with the aircraft and RC.
So the aircraft will be 1.7 and the RC will be 1.5.7.
Downgrade the aircraft and let me know, I' sorry for the difficulties you are experiencing.
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Arctic man
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Ken here is the link from youtube
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Arctic man
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DJI-Ken Posted at 2016-5-16 21:12
if the app is not letting informing you that the RC requires an update, then you can downgrade the ...

Did not work either
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Arctic man
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DJI-Ken Posted at 2016-5-16 21:12
if the app is not letting informing you that the RC requires an update, then you can downgrade the ...

Did not work either
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DJI-Ken
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SO you downgraded the aircraft to 1.7 correct?
Can you post the hidden log file from that.
You never updated the RC through the app right?
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joakim
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imagesbyjas Posted at 2016-5-17 02:49
Ken...

I don't think it is just 9.3.2..  For whatever reason I think that iTunes reset seems to c ...

I think there is something else causing this than just upgrading reseting the devices. I got my iPad working but not the iPhone. What i mean by that the iPhone is not working are that i cannot se the version in the app. It works for flying.

It must be something with iOS / resetting etc. The difference between the way i did for my units is that I reset the iPad and then updated iOS. With my iPhone i started with upgrading the iOS then i was reset it and that doesn't seems to work.

But reset all the iPad/iphone to factory defaults. Try different units if possible. Upgrade.
I hope that we together will find the cause of this.
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joakim
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Arctic man Posted at 2016-5-17 02:31
I can go as far as 5 after that it don't ask me to update RC, I must be missing something but it s ...

I think there is something else causing this than just upgrading reseting the devices. I got my iPad working but not the iPhone. What i mean by that the iPhone is not working are that i cannot se the version in the app. It works for flying.

It must be something with iOS / resetting etc. The difference between the way i did for my units is that I reset the iPad and then updated iOS. With my iPhone i started with upgrading the iOS then i was reset it and that doesn't seems to work.

But reset all the iPad/iphone to factory defaults. Try different units if possible. Upgrade.
I hope that we together will find the cause of this.
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Arctic man
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DJI-Ken Posted at 2016-5-16 23:18
SO you downgraded the aircraft to 1.7 correct?
Can you post the hidden log file from that.
You nev ...

I downgrade it to 1.7 still could not fly but camera can respond, my RC was able to update 1.5 through iPad mini but still could not fly, and it don't show on iPad Air about the latest version, only shows the app version 2.8.1, how do I dig to hidden log file? Is that report from bin while loading?
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DJI-Ken
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Arctic man Posted at 2016-5-17 19:48
I downgrade it to 1.7 still could not fly but camera can respond, my RC was able to update 1.5 thr ...

if you can see the camera and do not see RC signal lost then you are all matched up on firmware.
Here is how to get the hidden log from the SD card after the upgrade/downgrade.
And when you say you still can not fly, what do you mean? What is happening when you try to fly/
Windows system :
http://windows.microsoft.com/en- ... den-files=windows-7
Mac system :
http://ianlunn.co.uk/articles/qu ... mac-os-x-mavericks/

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Arctic man
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Finally got it
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DJI-Ken
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That's great, which one did you have to upgrade/downgrade A/C or R/C?
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derekm
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DJI-Ken my problem was resovled with the new IOS update. Thanks
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DJI-Ken
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derekm@flco.com Posted at 2016-5-18 01:01
DJI-Ken my problem was resovled with the new IOS update. Thanks

Great to hear, sorry all of you had issues. I'm glad DJI and Apple got it sorted out yesterday.
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Arctic man
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DJI-Ken Posted at 2016-5-17 11:19
That's great, which one did you have to upgrade/downgrade A/C or R/C?

When I restored my iPad Air through iTunes (should of done that first place) it ask to update my RC I kept resetting my iPad instead I feel so dumb for it
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DJI-Ken
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Arctic man Posted at 2016-5-18 01:44
When I restored my iPad Air through iTunes (should of done that first place) it ask to update my R ...

Ahhh, I see
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vincent.bredoux
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Yes it works....
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DJI-Ken
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Great, thank you very much Vincent for posting.
Glad you are up and running.
2016-5-17
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jpr007wolf
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Just want to say thank you DJI-Ken. I was impressed how hard you've worked with the community to help resolve this matter.
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DJI-Ken
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jpr007wolf Posted at 2016-5-18 04:48
Just want to say thank you DJI-Ken. I was impressed how hard you've worked with the community to hel ...

Thank you, but I was only assisting and reporting temporary solutions.
The app teams at DJI and Apple are the ones who need to be thanked.
But thank you for the kinds words and I'll take them
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imagesbyjas
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DJI-Ken Posted at 2016-5-18 05:11
Thank you, but I was only assisting and reporting temporary solutions.
The app teams at DJI and Ap ...

Been holding off on 9.3.2 but guess it's good to go!  :-)
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DJI-Ken
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imagesbyjas Posted at 2016-5-18 07:57
Been holding off on 9.3.2 but guess it's good to go!  :-)

For connecting to the app, yes it has been confirmed to solve the issue.
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imagesbyjas
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DJI-Ken Posted at 2016-5-18 08:22
For connecting to the app, yes it has been confirmed to solve the issue.

Ken,

Good to know.  My iPad Mini 2 had to be replaced today under warranty (mute switch broken) and 9.3.2 was the only way to get back, even coming from a backup on 9.3.1..
2016-5-18
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DJI-Ken
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imagesbyjas Posted at 2016-5-19 07:44
Ken,

Good to know.  My iPad Mini 2 had to be replaced today under warranty (mute switch broken) a ...

Yes, Apple and DJI worked it out and the new IOS 9.3.2 fixed it.
Glad you are all good to go.
2016-5-18
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DJI-Ken Posted at 2016-5-19 08:51
Yes, Apple and DJI worked it out and the new IOS 9.3.2 fixed it.
Glad you are all good to go.

I had to buy an android tablet over the weekend to get my P4 and P3 to fly.  Once Apple updated the iOS my iPad and iPhone are working again. Hurray.

Now the bad news.  I upgraded my P3 on Monday to the latest firmware.  Now I get lost signal on both my android and iOS devices when connected to P3.  Firmware update went well.  Now when the AC starts up it takes longer to warm up and then suddenly goes to lost signal.  No ability to talk control the AC with the RC but I get a video signal.  Any solutions?
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DJI-Ken
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jeep.marshall@g Posted at 2016-5-19 12:32
I had to buy an android tablet over the weekend to get my P4 and P3 to fly.  Once Apple updated th ...

You said you lost signal, is the message RC Signal Lost?
If so then you updated the aircraft and not the RC.
So if you indeed updated the aircraft with the SD card, then you didn't update the RC. The app should tell you the RC needs to be updated.
Look in the about page and overall status to see what firmware they both are on.
And if the aircraft takes longer to warm up then you must have updated the aircraft.
Do a IMU calibration with the aircraft cold and that will make the warm up time much shorter.
2016-5-18
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tiscali
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I'd just like to say, you get far better support from DJI Ken than from emailing the helpline.
Many thanks you, DJI Ken!
2016-5-19
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