todd
 lvl.2
Flight distance : 1063389 ft
United States
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[size=14.6667px]I'm at a loss and simply stunned at the response I just got from DJI.
[size=14.6667px]I received my P3P back from warranty repair a few days ago. DJI took care of the bill and turn around time was _very_ fast. Part of the repair was a upper shell replacement. The new shell has no stickers. They included metallic purple and rose color stickers but no gold stickers that come with the Professional. Did the chat and was asked to call DJI at 818-235-0789. I called and Ruben tells me that the repair center does not have gold stickers and that I can buy them from DJI for about $3 (I can't find any). I explain that the stickers are removed to make warranty repairs so they should be replaced. He tells me that the repair center does not have them. I explain this appears to be an issue DJI needs to correct but it does not change that they need to be replaced. I asked to speak to someone else. He puts me over to Pete. Pete tells me that the warranty does not cover the stickers. I ask where it states this. He states it does not. He tells me the warranty does not cover non-flight items. I ask where it states this. He states it does not. He tells me that he will put in a request for stickers but he doubts they will send the gold ones.
[size=14.6667px]I'm not making this up! DJI cannot replace 5 cent gold stickers? Perhaps they are real gold.
[size=14.6667px]I think it's _clear_ that they should be replaced under warranty if they need to be removed. DJI has come a long way in improving their customer service but that is not difficult when you start at 0 and are now at a 3. It's not like this is a $100, $50 or $10 part.... it's about 5 cents or less.
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