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Very Pleased With DJI Support
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John Hansey
lvl.3
Flight distance : 2026903 ft
United States
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20 days ago I crashed and considered doing a diagnosis and repair myself.
DJI support was good at communication and repaired it in a timly manner.
They did it for nearly the price it would have cost me to buy the parts.
They tested it and shipped it back repaired in 19 days from the crash that included shipping it both ways.
The crash was my own pilot error and I will become proficiant at flying without GPS for when the need arises again.

I learned acouple of things from this.
Do not believe all that is written on the forum, for example so many said that DJI support was terrible.
The second thing is to communicate well and be kind and considerate to the employees who man the support calls.
We all want things and but by being upset or veiwing them as oppontents does not foster the communication required to get up and flying again.

So in closeing I want to thank the hardworking team at DJI support for the fun I am having again flying!
2016-5-10
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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Thank you so very much for the kind words, we really appreciate it a lot.
2016-5-10
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nigelw
Second Officer
Flight distance : 518084 ft
United Kingdom
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I'm glad you got a good deal.  Unfortunately, service depends greatly on where in the world you live.

As an example, I have a fault under warranty, which would cost me £70 in shipping from the UK, which is not refunded.  I call that appalling service for a manufacturing fault.
Perhaps if you're paying for something, they pay you more attention.
2016-5-10
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Aardvark
First Officer
Flight distance : 384432 ft
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United Kingdom
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nigelw Posted at 2016-5-10 23:19
I'm glad you got a good deal.  Unfortunately, service depends greatly on where in the world you live ...

You purchased directly from DJI ?
2016-5-10
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nigelw
Second Officer
Flight distance : 518084 ft
United Kingdom
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Aardvark Posted at 2016-5-10 23:42
You purchased directly from DJI ?

No, I bought off ebay, but warranty claims still go through DJI.
2016-5-10
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John Hansey
lvl.3
Flight distance : 2026903 ft
United States
Offline

Aardvark Posted at 2016-5-10 15:42
You purchased directly from DJI ?

Sorry I did not see your question till just now. No I did not purchase from DJI directly I bought from Drone geeks in Portland Oregon, $469 P3S free ship at my door in 30hours and no sales tax
2016-5-29
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