Drgnastro
New
United States
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Hello everybody, thank you Abe for the link!!!
I spent 2-1/2 hours on the phone with Apple Support today. After the first person I spoke to audviously had not clues as to the point I was trying to make, i asked to speak with a manager. The next guy "I believe his name was Chis" was Awesome to deal with, he had actually heard of the Phantom and knew of DJI. He was extremely interested in the issue. I let him know about the ongoing issue, and the possible PR nightmare this type of issue could cause. I then directed him to this forum and told him to read for himself.
My thought is that DJI has put forth all that they can, they spent countless hours developing , testing, and promoting their software to cater to the IOS platform. Only to have it blocked on DDay!
Chris then said that this is a much larger issue than he felt comfortable dealing with. Then he place me on hold. ........ When he picked up again he explained that my call and case number is now being handed to the TOP of the Apple food chain. A lady picked up the phone and said Chris explained everything to her. I then added that Apple has got to realize with roughly 5000 Inspires being sold, all promoted using IOS. You now have people with a fairly large amount of expendable incom being held captive, and now looking for an option other than their products. She sent me an email instantly with her contact info, name, direct line, email,. She asked that I give her time to get her facts together and to be able to do some research. She also asked me for the address for this forum. She asked if she could call me back on Sunday. I told her Monday would be better. so we will see what is said on Monday.
I think that if everyone on here would take the time, go old school and place a call to Apple "in which they will create a case number for your issue that has to be worked to a point of resolution!" This entire mess might get resolved sooner. |
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