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Chicago DP
lvl.3

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Len I agree with you. The problem with this forum is anonymity. On most pro video forums a guy like isuksig98 would be banned for saying something like that. As soon as I have the Osmo 100% down, maybe in a couple of months, I'm outta here!

HEY ADELA! CAN YOU MAKE THIS FORUM PROFESSIONAL LIKE CREATIVE COW AND OTHER PROFESSIONAL VIDEO FORUMS BY HAVING POSTERS USE THEIR REAL NAMES? If you allow people to have avatars they will say low class racial comments. They can do that because they are ashamed to identify themselves.

Besides whiners, I've learned a LOT here.
2016-6-7
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DJI-Adela
DJI team

Hong Kong
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Chicago DP Posted at 2016-6-8 09:22
Len I agree with you. The problem with this forum is anonymity. On most pro video forums a guy like  ...

Hi Chicago DP,
Thanks for joining us in this Forum, and we appreciate your sincere suggestion about the "professional video forum" idea. I'll discuss with our relevant coworkers on this issue.
Well, we'll try to be open-minded and respect different people's thoughts. This forum is open to everybody, to be fair, we would welcome everybody to join us and hope our people will enjoy here and find any helpful information that they want to learn.
I think "birds of a feather flock together", people of a mind will fall into the same group. So, don't worry, as long as people find the topic they are interested in, let's just open our arms and welcome different minds. We can always learn different things from different people.

Enjoy!
2016-6-7
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Heliflo
Second Officer
Flight distance : 8885013 ft
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Switzerland
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FINALY!!! Mine has been shiped today....seems DJI got them on stock again....
2016-6-10
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chubauk
lvl.4

Hong Kong
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Chicago DP Posted at 2016-6-8 09:22
Len I agree with you. The problem with this forum is anonymity. On most pro video forums a guy like  ...

My name is Chuba....and I am from the UK. The photograph on here is me.  My surname is not really necessary, as my family are the only ones with that surname, throughout the UK.
I'm all for people being more open, but it is not a dealbreaker and, to be frank, it doesn't make much sense coming from you - unless your name is Chicago DP and you look like a Phantom.

Is your name Chicago DP????

Furthermore, people throughout Creative Cow, use names that are not theirs. Don't kid yourself. All you need is an email address, and who doesn't have a few of those?
The guy was actually making a lot of sense, until he let the veil slip and the racism out, but if he was being an asshole, then it is just that! It has nothing to do with his anonymity.

I've picked up little nuggets from R&L Aerial, Horsepowering, Flightime, and even yourself, to name but a few.....none of whom are posting their names, and there is a lot we disagree on...but respectfully.

I do not support racism on this site, or anywhere else, and I fully support kicking it out. His anonymity does not stop him from being banned, does it? Same process - just block his registered username/email.

It's clearly not about China. The guy is bang out of order, and his comment is based on the arrogant assumption that he can speak for the rest of the world....that much is obvious to the rational thinking man. I spend a lot of time in the Far East, and have met some of the most honorable people I have ever known there. We stay by each other for a couple of days, whenever we are in each others countries - as i am doing right now - be it Hong Kong, Singapore, China, South Korea or the Phillipines. Real humble guys....visionaries, with CRAZY skills, and I'm truly proud to call them friends.

However, unless you were born yesterday, you will be aware that DJI are systematically less than truthful with their timescales, communications, and reasons. And yes, they do LIE from time to time, pretending their stock has run out, before they have ever had any.

When days turn to weeks and then months, with no follow up information, people are going to get understandably pissed, especially when they are used to a proper customer service level. They are more than marketing issues. They are honesty issues....Call a spade a spade.

If your goods haven't been shipped after 6 weeks, when they were promised to be shipped after 7 days and you complain, does that make you a whiner?

From ANY company that takes your payment in full upfront, before even checking their stock availability, you need a PROPER, PROACTIVE level of service.

I'm fed up of all these DJI apologists! What the hell is in it for you? Improvements in customer service everywhere are directly proportional to the customers' demand for it...FACT.  In other words, you get what you allow (in the collective sense).

If you believe it is all about transparency on a forum, then talk is cheap, my friend. You need to be an example of what you want to see.









2016-6-11
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CBMusic
lvl.2

United States
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What does "a little more patience" mean Adela?  I was asked to wait patiently when I received an email stating that the X5 Adapter was delayed and would ship in "early May."  It's now mid-June and 56 days since I ordered the part with the website saying it would ship in 1-3 days at the time.  Even the website now saying available 30-40 days after payment is confirmed is definitly a lie.  
Screen Shot 2016-06-13 at 1.08.07 PM.png

It's not like I have much of a choice but to wait "with a little more patience," but I would really like to know what DJI's definition of patience is.  A week, a month, a year???

2016-6-13
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DJI-Adela
DJI team

Hong Kong
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CBMusic Posted at 2016-6-14 02:13
What does "a little more patience" mean Adela?  I was asked to wait patiently when I received an ema ...

Hello, CBMusic
I'm terribly sorry about the delay.
Could you please tell me your order No. so that I can help follow up? Once the stock is available, our coworkers will help to speed up the shipment.

Thanks for your understanding.
2016-6-13
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CBMusic
lvl.2

United States
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DJI-Adela Posted at 2016-6-14 11:57
Hello, CBMusic
I'm terribly sorry about the delay.
Could you please tell me your order No. so that ...

Sure, my order number is 001171797901. What I don't understand is how people who ordered the same part 10 days after me have already received the part if it's not currently in stock...
2016-6-14
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RegDawg
lvl.4
Flight distance : 54091 ft
United States
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Is anyone receiving their z-axis in a timely manner now? Or is it still backordered?
2016-6-14
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DJI Store
DJI team

Hong Kong
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CBMusic Posted at 2016-6-14 22:14
Sure, my order number is 001171797901. What I don't understand is how people who ordered the same p ...

We are so sorry for the waiting time and inconvenience caused.
Osmo Battery 2 Pin To Dc Power Cable is currently out of stock. We will ship out the other items separately first.
Thanks.
2016-6-14
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