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crash from a height of more than 100 m
1163 8 2016-5-15
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abyla.studio
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France
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It was a photographic mission over an old building.
The Phantom 4 reached the height of 150 m, maximum allowed in France, I made two pictures.
I wanted to go down to 30 m, but instead the drone continued to rise up to 180 m.
It was out of control and then fell over 150 m on steel barbed wire on the roof.
I haven't yet recovered the drone. I'll ask DJI explanation on this dysfunction.
2016-5-15
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ppeepp5
lvl.1
Flight distance : 258635 ft
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Hello (ou plutôt Salut),
Let us know about their answers.
Regards
2016-5-15
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
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Sorry for your crash, Abyla. I'd suggest you to contact DJI EU office for your drone's diagnosis and data analysis. Here is the contacting info:
Email: support.eu@dji.com
Phone:+49(0)97479304200
Monday to Friday, 9:00AM-5:00PM (German Time GMT+1:00)
Online Support:Monday to Friday, 11:00AM-6:00PM (Netherlands Time UTC/GMT +1)
2016-5-16
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Exib
Second Officer
Flight distance : 153760 ft
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United Kingdom
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Did you set the maximum attitude in the app @ 150 meters
2016-5-16
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vad7
lvl.2

Russia
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Firmware, DJI GO version?
2016-5-16
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abyla.studio
New

France
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I recovered the drone and let it to my provider in Marseilles, that will send it to DJI in The Netherlands.
I"ll inform the forum later.
2016-5-22
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abyla.studio
New

France
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Exib Posted at 2016-5-16 11:45
Did you set the maximum attitude in the app @ 150 meters

The maximum altitude was set with 150 m.
2016-5-22
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abyla.studio
New

France
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DJI-Paladin Posted at 2016-5-16 11:29
Sorry for your crash, Abyla. I'd suggest you to contact DJI EU office for your drone's diagnosis and ...

My provider in Marseiles, PATRICK MODELISME, is going to send it to DJI, The Netherlands.
Does he have to send it in Germany, instead The Netherlands ?
2016-5-22
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
Offline

abyla.studio Posted at 2016-5-23 05:40
My provider in Marseiles, PATRICK MODELISME, is going to send it to DJI, The Netherlands.
Does he  ...

Normally it would be sent to Netherlands.It is recommended to contact your dealer for more information. Thanks for your understanding.
2016-5-24
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