It was a photographic mission over an old building.
The Phantom 4 reached the height of 150 m, maximum allowed in France, I made two pictures.
I wanted to go down to 30 m, but instead the drone continued to rise up to 180 m.
It was out of control and then fell over 150 m on steel barbed wire on the roof.
I haven't yet recovered the drone. I'll ask DJI explanation on this dysfunction.
Sorry for your crash, Abyla. I'd suggest you to contact DJI EU office for your drone's diagnosis and data analysis. Here is the contacting info:
Email: support.eu@dji.com
Phone:+49(0)97479304200
Monday to Friday, 9:00AM-5:00PM (German Time GMT+1:00)
Online Support:Monday to Friday, 11:00AM-6:00PM (Netherlands Time UTC/GMT +1)
My provider in Marseiles, PATRICK MODELISME, is going to send it to DJI, The Netherlands.
Does he have to send it in Germany, instead The Netherlands ?