I recently bought an Osmo, as I had a project where the client needed a particular 'static' shot of a product while the environment changed. Due to the tight space I'd have to mount the gimbal in, I thought man, an Osmo would be perfect for this shot vs rigging my Movi M10. I was excited when my Osmo came in until I actually tested it out. As many of us now know, the Osmo drifts horribly. Even when the gimbal is locked it still creeps around, which makes this thing completely useless for anything remotely professional. Before I even contacted DJI and experienced their worthless customer service, I tried all the suggested workarounds. From calibrating the POS over and over. Switching the sd card. Pulling the battery. Making sure I have the latest firmware and App... Burning sage in the next room over. Nothing, absolutely nothing has helped. So I contacted DJI via their livechat and once again, as many of us know, I received some of the most underwhelming customer service I have ever experienced. The person I chatted with was short in response, unapologetic, and overall could only be under-performed by the Osmo itself. I have screen shots of the chat. I have owned two DJI uavs and have always been happy with their performance, and other than 1 time having an issue with an Inspire battery, have not had a reason to contact customer service. So you can imagine my recent disappointment when I not only found out that my Osmo came defective but that the issue can only be resolved via firmware. Thats it? I have to wait for who knows how long until I have a functioning unit? DJI and it's vendors should put a disclaimer on their product so that a consumer will have a heads up that the product, does not in fact, perform as advertised. Would I have bought an Osmo if I knew it would be useless for pulling off a static shot or timelapse? Or it's inability to keep the intended framing? I am probably going to have to seek a refund and buy a gimbal that will work with my Gopro. This malfunctioning unit has forced me to push back this job and I now look unprofessional. And as someone who works in production, as a professional, to say I'm pissed is an understatement. So my advice for anyone looking to buy a smaller handheld gimbal, do not bother with the Osmo until they've got their software in actual operating condition. I can not stress enough that this device is not acceptable to be used for anything remotely professional. You are wasting your money, time, and client's time. Which ironically could also sum up what DJI's mission statement should read.

Cliff Notes: Osmo continuously drifts while on. Provides unstable and unsatisfactory footage. Don't buy for professional use. Don't expect satisfactory customer service. Do not pass go and do not waste $600.

Link to footage of drift:

https://vimeo.com/166895506

password: osmo

I hope I save someone from the headache this has caused me.

Let me review. You are a professional that booked a job with hardware/software you had never worked with AND claimed that you had the option of using existing tools you already owned but then say you could not do the job because the Osmo did not perform as advertised and for whatever reason you blame the whole thing on some underpaid CS person that you expected to do what? Of course this is a totally new precedent that bleeding edge tech might have a few bugs that have to be worked out. I mean of course Microsoft was always able to resolve the 'blue screen of death' with just a phone call, right?

flighttime1 Posted at 2016-5-17 13:23
Let me review. You are a professional that booked a job with hardware/software you had never worked  ...

flighttime1 :
I said I had to push back the job. I don't have time for you to review my review of my issues with this defective product. My purpose with the original post was to help save someone the headache that I went through while testing this equipment out. New precedent bleeding edge tech? Are you busy getting your creative writing degree? This tech has been around for a long time with UAVs that DJI has been selling. None of my drone gimbals drift like my Osmo does. And I'm not sure what kind of consumer you are, but when I buy something at this kind of price I expect it to work as advertised, or at the very least the company to step up and fix the issue or replace ASAP. The tech has also been out exclusively on the osmo for awhile now. And numerous other customers are having a similar issue. I wish we all had the luxury of time to troll online forums, providing no help, insight, or anything of remote value. What other whimsical analogies do you have to offer in respect to my issue with customer service? I suggest you spend your time reevaluating and reviewing things more centric to yourself, and save us all the underwhelming excuses you're providing.

davidazor Posted at 2016-5-17 13:15
flighttime1 :
I said I had to push back the job. I don't have time for you to review my review of  ...

Can't have it both ways. Either it's new, and you didn't test it before promising to perform a job with it or it's been around for 'awhile now' in which  case I guess you didn't do your homework. Either way, if you look unprofessional, it's is of your own doing. And I apologize if I've used too many multi-syllable words for you again.

flighttime1 Posted at 2016-5-17 19:30
Can't have it both ways. Either it's new, and you didn't test it before promising to perform a job ...

Like I said, through my testing READ: before the job, I found it to be defective. No need to apologize for your idiotic banter. I had a work around with other equipment and while the job was delayed, it is done. I hope when I am as old as you look I'll have the time to troll the internet and make pointless posts attacking strangers who are trying to provide input for future customers as well as developers. I am professional and have the the great pleasure of doing great work with great companies. I've owned and operated a lot of equipment in my experience, from big multi rotor systems to different quad systems, and a handful of gimbals. SO I'm aware things will not always preform to spec and I can understand the nature of such digital equipment. This has just been one of the more disappointing experiences, so I felt the need to share. I have owned plenty of DJI equipment, this is why I'm frustrated. Why you have chosen to engage me is really beyond my understanding, as it is obviously trivial. If you have no worthy input to add to my thread, please kindly return to whatever childish threads you usually associate yourself with.

If anyone has found a work around to my issue or a way to minimize the malfunction, I would love to hear some intelligent advice from a respectful, relevant, and fellow professional/hobbyist.

I'm not a professional, but I was let down by the same thing when I tried to take a timelapse.  Timelapses are unsatisfactory until they figure out how to keep the camera still the entire time.

On the other hand, I don't expect this to be "professional". Professionals use gear that costs much more than this and designed for professional needs. This is a cheap alternative.

Also, in my opinion, the Osmo is aimed more at video taken while moving, thus the gimbal/stabilization. This wasn't meant to be set on a tripod and interview someone.

davidazor Posted at 2016-5-17 16:48
Like I said, through my testing READ: before the job, I found it to be defective. No need to apolog ...

David, I've only engaged you because you post was like so many that attack DJI in a clearly unfair manner. There have been so many of these that I just started pointing out facts when I see one. I'm certainly not a troll, nor looking to create ill will. None of my posts ever go beyond facts unless I'm engaged otherwise, such as your comment on my choice of words and 'idiotic banter'. My final word on the matter, you are the one misreading. I said you 'booked' the job. Your complaint was that DJI was somehow to blame for you appearing unprofessional. That simply was not the case. Enjoy.

davidazor Posted at 2016-5-17 16:48
Like I said, through my testing READ: before the job, I found it to be defective. No need to apolog ...

And for your information... My age only means I have quite a bit of experience responding to people who resort to personal attacks when their facts don't stand up.

Hello! Davidazor,
Sorry for any frustration caused.
Our engineers will always try to improve the quality in the future.
If your unit has any defect, please contact us freely, we'll always try to provide you with the best CS.

Any of your suggestion would be helpful and would be appreciated.

davidazor Posted at 2016-5-17 13:15
flighttime1 :
I said I had to push back the job. I don't have time for you to review my review of  ...

Don't waste your time trying to convince others why a customer has the right to demand what was paid for, as advertised. Some of us read your post and understood it perfectly. Not everyone has to agree.
Regards,
Bogdan

davidazor Posted at 2016-5-17 19:48
Like I said, through my testing READ: before the job, I found it to be defective. No need to apolog ...

David, I highly recommend ignoring flighttime1. He has been on here for a while stirring the pot with random people. Hopefully he doesn't turn his sights on me now.

Neraxus Posted at 2016-5-18 00:43
David, I highly recommend ignoring flighttime1. He has been on here for a while stirring the pot w ...

{:4_173:}

Nothing random about it. Some pots need to be stirred. No worries.

flighttime1 Posted at 2016-5-17 21:01
And for your information... My age only means I have quite a bit of experience responding to peopl ...

Your very first comment insulted his work and his supposed lack of professionalism. But you didn't read the post or you inferred things that were not said, which is that he could not complete his task because the device wasn't completely functional. All he did say was that the Osmo was, to say the least, inadequate for the job. Taking the high road here because he retaliated when you insulted him is pretty hypocritical.

It also seems like you think him sharing his terrible experience with the product and customer service is an unwarranted attack on DJI. I don't even know what to say to that. And which of his facts "can't hold up"?

cooper3678@gmai Posted at 2016-5-18 17:57
Your very first comment insulted his work and his supposed lack of professionalism. But you didn't ...

I don't want to get into any flaming wars but I'd like to defend DJI a little - yep - there are certainly still issues, transferring the tech from drones (well established) to a hand held unit is indeed a great idea, but it's true that there are still a few bugs.

Having said that - the main appeal of the DJI Osmo for me was the line "re-imagine movement".  It's a low cost camera (sorry, but in the professional world that I know, it really is low cost) that is stabilised when it moves to give a smooth, tracking feel to the camera's movement to emulate much more expensive grip gear like cranes and dollies.

I can't help wondering why people choose to use a camera that specialises in movement to record a static shot, isn't that what regular cameras are for?  

Because of its price point, of course it has limitations. I'm still learning what they all are but, if used within those limitations it produces amazing results.

None of this of course excuses poor customer service, which I have read a lot about here but so far (apart from a slow delivery, now received) have not (thankfully) experienced.

I've had an Osmo 2 weeks, had read all these posts plus saw every decent YT video on it. Basically, it is a consumer level product which we have forced into the prosumer realm, I don't think of it as pro yet. I find it amusing how some rag on DJI, they are basically a drone success company and someone wanted to pre-empt Go Pro and others' entry into the handheld market, correct?

But on another level...you have to understand the Chinese and not compare them to the US, Western Europe or even Japan's level of manufacturing engineering and customer service. I think of them like America in the 1800's, a Go Go mindset, like our Wild West or Gold Rush. Give them a couple more generations and decades to catch up. Then they'll really bury us!  The Chinese were, until recently, only allowed to have one child. Since they have no Social Security they hop for a male. If he enters the field of engineering and lands a job at DJI, do you think he wants to be in Osmo or drones? DJI is a drone first company.

So all in all, I don't think of it as ready for prime time, just another tool to grab a walking shot perhaps.

Davidaw Posted at 2016-5-18 17:15
I don't want to get into any flaming wars but I'd like to defend DJI a little - yep - there are cer ...

So in other words, "with a hammer in hand not everything you see is a nail".
The Osmo is a Content Creation tool, great for specific uses, and terrible at other uses, just like any other tool.
Try sawing a piece of wood with a screw driver.  It's not going to do every job that needs to be done, but if you know when and where to use it, it's a great addition for any content creator, professional or ameteur, it doesnt matter.

cooper3678@gmai Posted at 2016-5-18 06:57
Your very first comment insulted his work and his supposed lack of professionalism. But you didn't  ...

Cooper3678... I usually don't like to let a thread get this off the rails but this one time...
I made a perfectly reasonable statement. if you book a job with hardware/software you've never used before, you can't blame anyone but yourself if something goes wrong and you end up looking 'unprofessional'. Is there some disagreement with that? Regarding his 'attack' on DJI, my statement was he went after the CS folks who can only read from a script and check that you've followed the directions. They aren't engineers nor can they magically issue new firmware to fix his problem. Is there something you find faulty with that logic? "Seems like you think" LOL... I'm not going to speculate on your speculation. The basic idea I've pushed in all of the responses to DJI attacks I've seen is that the company is pushing out product at a very fast rate and doing their best to stay ahead of the competition. That means yes, we are their beta testers and have to deal with bugs. For people to not understand that concept and whine about delivery and every bug is absurd. I still don't have the Z-axis that was ordered about a month ago. From what I've seen, which is sparse, the first batch was defective and they couldn't ship them out. That's life. Get over it. If you don't like DJI, spend your money somewhere else. Oh.... Wait... No one else is even close to putting out the advances DJI has. That should tell you something. If not, I don't know why we are having this conversation.

flighttime1 Posted at 2016-5-18 14:05
Cooper3678... I usually don't like to let a thread get this off the rails but this one time...
I ma ...

Oh didn't realize he said he pushed back the job because of this. Yeah, nvm. Not a good business decision.

Sorry to say but this is just another case of using the wrong tool for the job. If you were going to push a consumer product into a "professional" situation, the least you could've done is do a little homework. The drifting issue is a very well documented one. Had you read up a little you would've found that out and learned that for static shots and timelapses, the Osmo records perfectly with the gimbal physically locked on all axis.

Since this thread is back up, I would add that the OP, who appears to have gone poof, take a look at what others are doing with the Osmo, such as the link below. I've seen more than a few great clips that just wouldn't be possible at this price point without the Osmo. Again... It's a tool, not a solution for every problem you happen to have.

http://forum.dji.com/thread-53313-1-1.html

The Osmo is great tool. I love it because its simpler than running an a7s on a ronin. Here's two short films I've made with the OSMO X5. Sure it's a bit quirky but all cameras have their quirks.

I was considering of purchasing the Osmo but now I not sure if this would be a smart decision. Wonder if DJI will be releasing a new version of the Osmo?

msoto Posted at 2016-5-24 09:27
I was considering of purchasing the Osmo but now I not sure if this would be a smart decision. Wonde ...

Hello.
If you wanna upgrade the Osmo to a more professional level, X5 or X5R would be a better choices IMHO.
Hope you'll like it.

Thanks for your support.

DJI-Adela Posted at 2016-5-23 22:26
Hello.
If you wanna upgrade the Osmo to a more professional level, X5 or X5R would be a better cho ...

Are you out of your mind? How dare you try to up-sell someone on equipment (more expensive camera) when the camera isn't the issue, but the gimbal? That is poor business ethic.

And I have been MIA because I've been in a shoot in Hawaii. I took the Osmo, and sure enough the same malfunctions can be seen though almost everything I've used it on. Strangely enough, there are some shots where I mounted it with the suction rig and the camera actually stayed still and didn't drift. But then other times, it would. It's quite disappointing.

Davidaw Posted at 2016-5-18 12:15
I don't want to get into any flaming wars but I'd like to defend DJI a little - yep - there are cer ...

the 'static' shots I am wanting to get are with the Osmo either shooting time-lapse or being mounted to a moving object. I have nicer cameras for tripod mounted interview shots etc. Please do not patronize me with amateur production tips.

That being said the Osmo, with current firmware, is incapable of pulling off the shots I mentioned because of the drift.

DJI even advertises the Osmo being able to shoot great time/hyperlapses, but that is not the case with mine (and others) as it has a drift which causes the frame to change.

I find it laughable the people who are defending DJI. Basically I made this thread to warn other people that the Osmo is incapable of doing what is advertised, in respect to my specific complaints. And if you're thinking of buying an Osmo for either time-lapse or any kind of static shot where the frame needs to stay constant, don't bother. It can not preform these tasks.

I am well aware and versed in a multitude of toys and gear, like I previously stated. I have several freefly products that I use in a professional manner quite often. But like I stated, I was hoping the Osmo would function as advertised. It does not. You can go on about me selecting the wrong tool for the job, but that is rather mute, since I expected the equipment to perform as stated. Everything else I own functions to specifications that are advertised, so why should I just accept mediocre C/S and performance with this equipment?

alvintoro Posted at 2016-5-23 10:26
Sorry to say but this is just another case of using the wrong tool for the job. If you were going to ...

The gimbal does anything but preform perfectly when locked. In my video sample it was locked and drifted. I didn't use the wrong tool for the job, but the wrong company.

Hold your apologies. I needed to shoot a continuous driving shot while mounted on a car, keeping the SAME frame and having it be stable. How was using a gimbal the wrong tool for the job??  Did you read my previous comments? I have a M10 that was too big to mount in the space, so I was hoping the Osmo would be a great substitute. The gimbal drifts....how is ANY gimbal that drifts an acceptable product? Are you aware of what gimbals are supposed to do? The gimbal actually moves itself, rendering it useless for an array of functions that DJI advertises it for.  

And as far as the lock function. Useless.

flighttime1 Posted at 2016-5-23 16:44
Since this thread is back up, I would add that the OP, who appears to have gone poof, take a look at ...

Dude, you really are a waste of space. Do you even own an Osmo? Or operate any kind of hand held gimbal???

Sure, I can sort through all my Osmo footage and pull selects that show it actually preforming to spec in limited segments, edit it into a nice little movie and post it, but that is misleading. This product/firmware is defective.

Simply put, I bought a piece of equipment that is not working how they advertised it. I am not only complaining about that but also warning people incase they need to use this they way I thought I could use my Osmo.

The results I expect from my post are to 1. hopefully get DJI's attention so they can release a firmware fix ASAP so those of us who bought this useless thing, can actually use it. 2. Stop some one from buying it, if they need it for how I intended, at least until the issue is resolved.

Once again you've interjected yourself and bring nothing but trivial and useless ramblings. Kindly remove yourself and return to the hobbyist section where you can argue with teenagers and continue to get whatever pathetic satisfaction you crave. It's people like you who cloud up forums with b/s while genuine people are actually trying to find information, share feedback, and figure out workarounds.  

davidazor Posted at 2016-5-27 00:14
The gimbal does anything but preform perfectly when locked. In my video sample it was locked and dr ...

Yep mine is drifting everywhere and I have been told I need to replace my x5 which works perfect under my Inspire. They cant make them work properly together.

Burlbark Posted at 2016-5-26 12:27
Yep mine is drifting everywhere and I have been told I need to replace my x5 which works perfect u ...

I'm sorry you're having the same lackluster results I am. This seems to be a case of false advertisement on DJI's part, as far as this thing being able to lock and or shoot time-lapses. I'm calling my vendor today to inquire about my refund. At this point I'd have better results carrying my phantom 3 around as an 'Osmo'.

I just got off the phone with my vendor, b and h, and they've confirmed people having similar issues. I'm sending my Osmo back today and they're sending me a replacement incase my unit is defective, and it's not just the firmware. If the 2nd unit I get preforms the same, I will just be seeking a full refund on the Osmo and the $300 worth of accessories I bought with it. I'll keep those of you who are actually serious about equipment updated. I truly hope my replacement preforms to spec as this little thing could be a great tool and a precursor for many great tools to come, at a great price and size.  

davidazor Posted at 2016-5-26 09:27
Dude, you really are a waste of space. Do you even own an Osmo? Or operate any kind of hand held g ...

Dude... You really seem to have a major problem.  My last post presented, as always, some simple facts that you seem to feel are trivial and useless. Once again you resort to personal attacks as your only means of defense. The Osmo i own was purchased with a specific function, that being, shooting video from helicopters. It does that task quite well for my purposes and as I've said before, at a price point that is unmatched. On the tech side, it's highly unlikely that the gimbal is at fault with your problem and you stated as much in your OP. Obviously, the Osmo is just a base for the gimbal/camera and I haven't seen any similar complaints from those using X3's with their Phantoms or I1's. Most likely the problem will be sorted out in a FW updated some time in the future, as you said in the OP. So it's unclear why you are now on a rant about the gimbal. Regarding your childish assumptions about who I am or what I do, I'll just say I've been working in many different aspects of photography since I was 14. I've been involved with RC for over 25 years. I'm a commercially rated private pilot with multi and instrument ratings. These days I get to enjoy bringing those long term interests together as part of my ever evolving career. But you keep blaming DJI for your poor judgement. I'm sure that will keep all of your clients very happy.

flighttime1 Posted at 2016-5-26 13:38
Dude... You really seem to have a major problem.  My last post presented, as always, some simple f ...

I do have a problem. I bought a piece of equipment that can't preform as advertised. My next problem seems to be that I find the time to try engage with an individual such as yourself, who is just polluting the forums with useless noise. As I have stated over and over again my intentions were to voice my disdain for the performance on the equipment as well as make people weary who might need it for the same thing I did.

I mistakenly watched one too many DJI brand videos that showcase the Osmo working optimally. The device I bought has not proven to function as such. This is my last retort to any of your bush-league banter. I'm both shocked and saddened that a fellow professional would pointlessly attack me and attempt to degrade me to an unprofessional level. And the fact you have the audacity to use the words such as 'poor' when referring to my judgement could be taken personally, so really I have done nothing to you that you haven't already done to me, in that regard.

There have been several other users that have commented on your behavior and lack of usefulness when it comes to input. This speak volumes of your character and I suggest you reevaluate your overall online persona. I'm sorry my expressed disappointment with this equipment has somehow struck an ill chord with you. But I posted my OP in an attempt to add to the volume & voices of people experiencing similar malfunctions.

Regardless of my equipment selection for whatever job, this device does not work as advertised. That is the simple fact.   

If there were a disclaimer that stated that time-lapses, hyper-lapses, and stabilized static shots (I.E. car mounted scenarios) were not yet possible with the Osmo, I wouldn't have bought it. But in fact, they advertise the Osmo to do all these things. But it can't. How am I at fault and to be labeled as having poor judgement. That's like calling  a person out for  complaining their a phantom that won't go airborne due to manufactuer/developer issues. People buy equipment based on the array of functions a company advertises them to preform. When those functions do not work as advertised consumers will express their disappointment. That is all I have done. Please, if you don't have anything insightful to add to this, move on. There are users who are looking for useful and pertinent information in regards to this matter. They don't need to skim through a thread with anything but such material.

Dave A Posted at 2016-5-26 11:06
I do have a problem. I bought a piece of equipment that can't preform as advertised. My next proble ...

Once again you ignore the facts. Read back. My only criticism, and the rationale behind calling your judgement poor was that you scheduled a shoot with equipment you were not familiar with and then proceeded to blamed DJI for having to postpone said shoot. The fact that the Osmo isn't 100% living up to it's claims isn't at issue here. My 'personal attack' is based on the facts. You, on the other hand, have chosen to make incorrect assumptions. Not exactly the same thing.

Dave A Posted at 2016-5-27 00:58
I just got off the phone with my vendor, b and h, and they've confirmed people having similar issues ...

I guess I will be sending my third unit back to B&H. This is really starting to disgust me.....

flighttime1 Posted at 2016-5-27 06:42
Once again you ignore the facts. Read back. My only criticism, and the rationale behind calling yo ...

Flightime1 , why so personal though? this forum can be quite useful although it does get heated at times.

As a professional that you are, you shouldn't personally critisise dave  as it adds nothing to the debate.  I am also a pro and Dave is right in that the OSMO never has performed as advertised and on occasions has been deceitful in their marketing.-- either intentionally or unintentionally, it doesn't matter. If I buy a duck advertised as a duck I have every reason to expect it to quack!

Rod and the cat

rodAndTheCat Posted at 2016-5-26 17:37
Flightime1 , why so personal though? this forum can be quite useful although it does get heated at ...

rodAndTheCat. Please read my post #17 in this thread. I don't think I'm the one throwing insults in this situation. Just not something I believe in.

Dave A Posted at 2016-5-26 19:06
I do have a problem. I bought a piece of equipment that can't preform as advertised. My next proble ...

You are 100% right in what you are saying.

The Osmo's drifting problem has been there from the beginning and, although it has improved slightly with subsequent firmware, DJI clearly cannot get a handle on it. It has been 7 months, after all.

If you were surprised by this, then it has not been publicised as well as it may have been.

If you cannot raise awareness on the DJI Forum, then what the hell is it for?

The DJI apologists on here are always the same people, jumping in on people's legitimate grievances in a condescending manner, and it really doesn't matter what the issue is.

When someone complained that his 1-3 day shipment had not been received after a month with no information, Flightime popped up with 'DJI, take your time. I'd prefer you to get it right, than rush out something that's not ready...' with no question as to how the 1-3 day shipping came about.

Real nonsense.

DJI is a multi-billion dollar company. They produce some great goods, but their service is terrible. They advertise things as working together months and months before they do, and are purposefully misleading to boost sales. They are not our friends, or confidantes, and you cannot defend the indefensible. Timelapse and Hyperlapse were and still are major selling points for the Osmo, and are still below par......period.

How you perform as a professional is personal and nobody else's business but your own, unless you are on here posting examples of your work and inviting opinion. Publicly questioning your professionalism is clearly an insult and, whether or not you consider what you are saying to be 'facts' does not make it your place to bring them, particularly at a time when the person is unhappy. It is, frankly, stupid.

I'm glad some fellow customers/real professionals see my point in this. I've owned $1,000s of dollars worth of DJI equipment, so I'm familiar with the quirks, set-backs etc. flighttime1 is obviously one of those people who hides behind a keyboard and gets some sort of weird satisfaction trolling forums on the internet. That's fine, I just ask he remove himself from my thread because it's obvious he has nothing to add, of even remote value. And it's not only I who is annoyed by his overall irrelevance.

chubauk, I 100% agree with you.

As I have started to back up my footage from my Hawaiian trip, I threw together a (real) quick 15 sec instagram vid. There are a few Osmo shots in there, and when the thing is working, it is great! So I'm hoping my replacement doesn't have drift issues, as I know I can do great things with the little Osmo once it's functioning 100%

   Excuse the abrupt ending, as it was made to loop over in instagram.

Dave A Posted at 2016-5-27 22:31
I'm glad some fellow customers/real professionals see my point in this. I've owned $1,000s of dollar ...

DOnt bother buying another one until version 2 comes out. I am on my third one and its drifting just as bad as ever and firmware updated. How this is allowed to continue is beyond me, I will be returning it and buying another. Eventually they will take notice and fix the issue but it has to hit them in the pockets.

What does everyone expect for $650? I used to buy betacams for $60K. THAT'S when you expect 100% perfection, right? Oh yeah, the lens would be another $10-12K. This is a toy we're trying to make prosumer, right? Eeeesh...

Ned
www.nedmiller.com

That's my real name. Not ashamed, afraid or need to hide my identity! Too bad the DJI forum doesn't require transparency like Creative Cow.