I recently bought an Osmo, as I had a project where the client needed a particular 'static' shot of a product while the environment changed. Due to the tight space I'd have to mount the gimbal in, I thought man, an Osmo would be perfect for this shot vs rigging my Movi M10. I was excited when my Osmo came in until I actually tested it out. As many of us now know, the Osmo drifts horribly. Even when the gimbal is locked it still creeps around, which makes this thing completely useless for anything remotely professional. Before I even contacted DJI and experienced their worthless customer service, I tried all the suggested workarounds. From calibrating the POS over and over. Switching the sd card. Pulling the battery. Making sure I have the latest firmware and App... Burning sage in the next room over. Nothing, absolutely nothing has helped. So I contacted DJI via their livechat and once again, as many of us know, I received some of the most underwhelming customer service I have ever experienced. The person I chatted with was short in response, unapologetic, and overall could only be under-performed by the Osmo itself. I have screen shots of the chat. I have owned two DJI uavs and have always been happy with their performance, and other than 1 time having an issue with an Inspire battery, have not had a reason to contact customer service. So you can imagine my recent disappointment when I not only found out that my Osmo came defective but that the issue can only be resolved via firmware. Thats it? I have to wait for who knows how long until I have a functioning unit? DJI and it's vendors should put a disclaimer on their product so that a consumer will have a heads up that the product, does not in fact, perform as advertised. Would I have bought an Osmo if I knew it would be useless for pulling off a static shot or timelapse? Or it's inability to keep the intended framing? I am probably going to have to seek a refund and buy a gimbal that will work with my Gopro. This malfunctioning unit has forced me to push back this job and I now look unprofessional. And as someone who works in production, as a professional, to say I'm pissed is an understatement. So my advice for anyone looking to buy a smaller handheld gimbal, do not bother with the Osmo until they've got their software in actual operating condition. I can not stress enough that this device is not acceptable to be used for anything remotely professional. You are wasting your money, time, and client's time. Which ironically could also sum up what DJI's mission statement should read.
Cliff Notes: Osmo continuously drifts while on. Provides unstable and unsatisfactory footage. Don't buy for professional use. Don't expect satisfactory customer service. Do not pass go and do not waste $600.
Link to footage of drift:
https://vimeo.com/166895506 password: osmo
I hope I save someone from the headache this has caused me. |