jinglis
lvl.1
United Kingdom
Offline
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Hi Guys, I just purchased a Phantom 4 after some months of careful consideration, I suppose we have all done that. It came very well packed last week in the excellent DJI moulded styrofoam case. Checked out the contents of the box, all seemed present, waited for good weather for first flight. Charged batteries. Then at first opportunity I took it out of the box to test it and noticed one of the legs was suspiciously not fitting into the body correctly. Took photos and sent to Support EU and on the DJI chat line they told me it was "broken" and flying it could make it worse. I have not flown it at all yet. No damage evident on the box and seals were intact before unboxing. Sent serial number, Proof of Purchase etc to DJI but no response to that from Support EU, they seem very slow. I am surprised and dissappointed with this service DJI, you don't seem to take it very seriously. I would like this Phantom 4 replaced with a new one as I don't know how or when it was broken and whether anything else inside is damaged too. Have other people had problems with P4 out of the box? Is there a replacement guarantee with DJI ?
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