sk49
lvl.1
United States
Offline
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Hi. I've just purchased the Zenmuse X5R and mounted it to my Osmo. Unfortunately, it is providing no video feed to the DJI Go App while everything else is functional (the video is recording, gimbal moves via touch, and data such as histogram are available).
I have purchased X5R from DJI directly and the X5 adapter from your authorized dealer and have performed all of the following troubleshooting steps:
- Correctly installed latest OSMO Raw firmware v1.1.0.10 until Green solid light came on and verified by the app in settings
- Performed multiple hard resets and uninstalled and reinstalled apps
- Used the DJI Go App on iOS and Android devices to rule out that it's not my app's fault
- To ensure that it's not the X5 adapter's fault (such as connection issue), I've mounted X3 camera to the X5 adapter and was able to obtain video feed through the app.
- I've swapped out SD card and reformatted both SSD and SD and also cleared video cache
- I do not have an Inspire 1 so I cannot verify that it will work on a drone. I intend to use it with Osmo only.
I'm an advanced user of cameras and would like to request more than just simple troubleshooting at this point. If you feel that the device is defective, please issue an RMA for me.
Also, has anyone else had this same issue? I would rather get another camera if everyone's having similar issues.
Thanks for your help.
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