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Osmo Camera Cant Be Controlled With DJI Go App
932 5 2016-5-30
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Nithin
lvl.1

India
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I Updated The DJI Go App to The Latest Version For Android

Then I Tried Controlling The Camera By Touching The Screen And Moving The Camera Without Using The Osmo Joystick

But The Blue Circle Which Used To Appear While I And Touch & Change The Camera Angle Isnt Coming

And The Camera Is Not Going To Flash Light / Torch Mode Automatically  When I Hold The Device In Horizontal Way ?

Why Is It So ?

Am I The Only One Having These Problems

Sometimes The exposure is so low and i have to reset the camera inorder to get better light and all

2016-5-30
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DJI-Adela
DJI team

Hong Kong
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Hello.
To understand the problems better, may I ask you some more questions?
1) What's the firmware version of your Osmo?
2) What's version of the DJI GO App?
3) What's the model of your mobile device?
To enter Flashlight Mode, please rotate the handle forward 90 degrees and than tap quickly the trigger twice.
About the exposure, it depends on your camera setting mode.

More details would be appreciated.

Thanks.
2016-5-30
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Nithin
lvl.1

India
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DJI-Adela Posted at 2016-5-31 08:08
Hello.
To understand the problems better, may I ask you some more questions?
1) What's the firmware  ...

Osmo Firmware Version : 1.5.2.0

DJI Go App Version 2.8.0(296)

Mobile Device : Sony Xperia T2 Ultra ( Lolipop )

I Can Enter Flash Light Mode When I Double Tapped The Trigger when it was @ 90 Degrees

I Was Able To Control The Camera Movement Just By Pressing And Moving My Fingers On Screen In The Previous DJI Go App

Thank You
2016-6-1
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DJI-Adela
DJI team

Hong Kong
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Nithin Posted at 2016-6-1 21:17
Osmo Firmware Version : 1.5.2.0

DJI Go App Version 2.8.0(296)

Thanks for your reply.
Your Osmo's firmware and the version of DJI GO App both are not up to date. Could you please upgrade them to the latest one firstly?
The latest firmware version for Osmo: v1.6.2.10
The latest DJI GO App for Android: v 2.8.1
In addition, your mobile device Sony Xperia T2 Ultra (Lolipop) is not a recommended one, please refer to our official website for the recommendation: http://www.dji.com/product/osmo/info#downloads

Any further feedback would be appreciated.
2016-6-1
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Nithin
lvl.1

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DJI-Adela Posted at 2016-6-2 10:23
Thanks for your reply.
Your Osmo's firmware and the version of DJI GO App both are not up to date. ...

Thank You

I Will Upgrade Those And Will Tell My Feedback

Please Do Tell Me The Newly Added Features Of The Osmo's Latest Firmware
2016-6-2
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DJI-Adela
DJI team

Hong Kong
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Nithin Posted at 2016-6-2 21:25
Thank You

I Will Upgrade Those And Will Tell My Feedback

Thanks for your cooperation.
please refer to the details in the Osmo Release note in our official website for the update.
https://dl.djicdn.com/downloads/ ... Notes_en_160324.pdf

For any issue, please let me know.
Wait for your further feedback.
2016-6-2
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