PeterKaskons
lvl.2
United States
Offline
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We recently purchased an OSMO Pro bundle and we're not pleased with how loud the fan is either. Also, the firmware version listed on the iPhone says "Unknown" or the CrystalSky says "N/A". Finally got it updated and it still gives us "Unknown" / "N/A" however (going back to the fan issue) we were under the assumption that the fan issue was going to be fixed. With so many different combinations with the OSMO (with similar naming) and other devices that are compatible, I was confused at first of what was what and which device would be getting an update to fix the fan noise. Come to find out from another forum, it sounds like the Zenmuse X5 fan issue won't be fixed and that we're being advised to purchase a separate audio recorder:
"This issue has been known for as long as X5 is for sale. The fan is there to keep the camera cool as the processing unit reside there. New X4s and X5s have their processor separated from the camera and hence I assume will eliminate this issue. The only solution for X5 owner is to record sound separately from the gimbal. Go the professional route, get a zoom H1 and Robe smart lav+ to record sound separate for a much professional result." -DTK
"DJI have got back to me for my issue. Even though is their flaw on the X5 but they are not responsible for their action and they don't real care that much because it's something they can not solved. So they told me go and buy external mic." -Blaky
https://forum.dji.com/thread-91200-1-1.html
It's always good to go the professional route and use a separate mic for recording, but when you just want one device to do it all with no issues, like a fan noise, whats the point of spending $2000+ on the bundle plus other attachments that are all sold separately (CrystalSky, mounting gear, focus wheel, cable, extra batteries, etc.) and after getting all that together, you have to get something entirely separate for the audio...? It's an impressive device for it's size and in my opinion it beats using anything else bigger than it, for the convenience of weight, but the audio being drowned out over the fan is a major drawback, making the Zenmuse X5 only useable if you're flying a drone or ditching the audio and replacing it with something else. This issue sorta beats the purpose of having it.
DJI Staff, with it being 2018 now, is anyone working on a fix for this?
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