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I Need Help With X5 Upgrade
877 17 2016-6-4
Uploading and Loding Picture ...(0/1)
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info
lvl.4
Flight distance : 647034 ft
United States
Offline

DJI-Tim DJI-Adela DJI-Patrick Tahoe-Ed or whoever can help - I would really appreciate if someone could assist me with my problem.
I spent most of the afternoon/evening yesterday on the phone with US support after receiving my X5 camera in the mail earlier in the day.

I called US support last week when I ordered the camera, just to make sure I had all of the steps right for updating, to make sure I didn't make any mistakes.

I started at firmware 1.2 and updated craft, remotes and batteries to 1.3. From 1.3 I went to 1.8 (which is what the original DJI support person told me to do). However, after a few phone calls in distress, I was told to downgrade to I1Pro firmware 1.4 in order for the camera to catch up before going to the I1Pro 1.8 formware.

I followed the steps exactly and did everything that US support told me to do/try while on the many calls yesterday, and I simply can not get this thing to work. US support told me that they would send me an email before they leave for the weekend, which obviously did not happen.

The X3 camera works perfectly fine but the X5 camera has been and continues to remain disconnected with no image transmission signal. I can move it normally, take pictures normally etc, but I have a black screen with no image transmission message and all attempts at upgrading/downgrading firmware through the camera do what you see in the video below.

Saying that I am beyond disappointed with DJI once again would be a huge understatement!

Here is a video of what happens:
Password: x5

I would appreciate any/all input, maybe I am just missing something.

Thanks!

2016-6-4
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
Offline

I'm sorry you are experiencing difficulties.
Can you re-attempt 1.8.1.00 from the Inspire Pro download.
After your attempt, install the SD card into your computer and read the hidden log files and post them.

Windows system :
http://windows.microsoft.com/en- ... den-files=windows-7
Mac system :
http://ianlunn.co.uk/articles/qu ... mac-os-x-mavericks/
2016-6-4
Use props
info
lvl.4
Flight distance : 647034 ft
United States
Offline

DJI-Ken Posted at 2016-6-4 22:53
I'm sorry you are experiencing difficulties.
Can you re-attempt 1.8.1.00 from the Inspire Pro downlo ...

Hi Ken - Firstly, thank you so much for your quick reply, I sincerely appreciate it!

Here is the log:

[00012746]========== remo-con disconnect. boot(15) ============
[00012911]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] detected, card sn [0x20cde99e].
[00012995]Packet upgrade start...

[00013089]Packet checking...
[00013120]Packet vlink 01.08.0100 <-> 01.04.0070.
[00013179]Done.

[00013209]Version checking[1]...
[00013239][01 00][00] v0.34.3973 -> v1.22.5037 need upgrade
[00013268][01 01][00] v0.34.3973 -> v1.22.5037 need upgrade
[00013306][01 04][00] v0.1.3977 -> v0.2.4270 need upgrade
[00013379][03 05][00] v34.1.0.5 -> v34.1.0.5
[00013439][03 06][00] v2.4.10.7 -> v2.4.10.7
[00013492][04 00][00] v1.28.0.8 -> v1.29.0.92 need upgrade.
[00013559][05 00][00] v3.0.6.2 -> v3.0.6.2
[00026095][08 00][00] device not detected.
[00026139][09 00][00] v3.0.0.4 -> v3.0.0.4
[00026219][11 00][00] v3.9.0.0 -> v3.9.0.0
[00026299][12 00][00] v1.11.0.0 -> v1.11.0.0
[00026360][12 01][00] v1.11.0.0 -> v1.11.0.0
[00026439][12 02][00] v1.11.0.0 -> v1.11.0.0
[00026539][12 03][00] v1.11.0.0 -> v1.11.0.0
[00039072][15 00][00] device not detected.
[00039140][17 00][00] v1.1.0.4 -> v1.1.0.4
[00039240][17 01][00] v2.0.1.4 -> v2.0.1.4
[00039295][19 00][00] v1.0.8.96 -> v1.0.8.96
[00039332]Done.

[00041359]Waiting for user confirm...
[00051388]Timeout, start upgrade automatically.

[00051454]Firmware upgrading[1]...
[00057369][01 00] Firmware upgrade start...
[00007854][01 00] Firmware upgrade finished successfully.
[00007884]Done.

[00007911]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] resumed, card sn [0x20cde99e].
[00008037]Packet vlink 01.08.0100 <-> 01.04.0070.
[00008099]Version checking[2]...
[00008129][01 00][05] v1.22.5037 -> v1.22.5037
[00008157][01 01][00] v0.34.3973 -> v1.22.5037 need upgrade
[00008190][01 04][00] v0.1.3977 -> v0.2.4270 need upgrade
[00008273][03 05][00] v34.1.0.5 -> v34.1.0.5
[00008336][03 06][00] v2.4.10.7 -> v2.4.10.7
[00008370][04 00][00] v1.28.0.8 -> v1.29.0.92 need upgrade.
[00008432][05 00][00] v3.0.6.2 -> v3.0.6.2
[00020962][08 00][00] device not detected.
[00021077][09 00][00] v3.0.0.4 -> v3.0.0.4
[00021152][11 00][00] v3.9.0.0 -> v3.9.0.0
[00021212][12 00][00] v1.11.0.0 -> v1.11.0.0
[00021292][12 01][00] v1.11.0.0 -> v1.11.0.0
[00021352][12 02][00] v1.11.0.0 -> v1.11.0.0
[00021432][12 03][00] v1.11.0.0 -> v1.11.0.0
[00033960][15 00][00] device not detected.
[00034012][17 00][00] v1.1.0.4 -> v1.1.0.4
[00034112][17 01][00] v2.0.1.4 -> v2.0.1.4
[00034162][19 00][00] v1.0.8.96 -> v1.0.8.96
[00034189]Done.

[00034224]Firmware upgrading[2]...
[00034305][01 01] Firmware upgrade start...
[00044560][01 01] Firmware upgrade finished successfully.
[00044602][01 04] Firmware upgrade start...
[00063826][01 04] Firmware upgrade finished successfully.
[00063887][04 00] Firmware upgrade start...
[00114727][04 00] Firmware upgrade finished successfully.
[00114757]Done.

[00114789]Version checking[3]...
[00114818][01 00][05] v1.22.5037 -> v1.22.5037
[00114850][01 01][05] v1.22.5037 -> v1.22.5037
[00114887][01 04][05] v0.2.4270 -> v0.2.4270
[00114971][03 05][00] v34.1.0.5 -> v34.1.0.5
[00115030][03 06][00] v2.4.10.7 -> v2.4.10.7
[00115068][04 00][05] v1.29.0.92 -> v1.29.0.92
[00115130][05 00][00] v3.0.6.2 -> v3.0.6.2
[00127661][08 00][00] device not detected.
[00127704][09 00][00] v3.0.0.4 -> v3.0.0.4
[00127790][11 00][00] v3.9.0.0 -> v3.9.0.0
[00127870][12 00][00] v1.11.0.0 -> v1.11.0.0
[00127930][12 01][00] v1.11.0.0 -> v1.11.0.0
[00128010][12 02][00] v1.11.0.0 -> v1.11.0.0
[00128090][12 03][00] v1.11.0.0 -> v1.11.0.0
[00140629][15 00][00] device not detected.
[00140690][17 00][00] v1.1.0.4 -> v1.1.0.4
[00140793][17 01][00] v2.0.1.4 -> v2.0.1.4
[00140829][19 00][00] v1.0.8.96 -> v1.0.8.96
[00140861]Packet upgrade failed at version checking.



[00006522]========== remo-con disconnect. boot(15) ============
[00006559]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] detected, card sn [0x20cde99e].
[00006588]Packet upgrade start...

[00006626]Packet checking...
[00006773]Packet vlink 01.08.0100 <-> 01.04.0070.
[00006860]Done.

[00006888]Version checking[1]...
[00006917][01 00][00] v1.22.5037 -> v1.22.5037
[00006951][01 01][00] v1.22.5037 -> v1.22.5037
[00006986][01 04][00] v0.2.4270 -> v0.2.4270
[00007044][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007104][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007160][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007204][05 00][00] v3.0.6.2 -> v3.0.6.2
[00019738][08 00][00] device not detected.
[00019784][09 00][00] v3.0.0.4 -> v3.0.0.4
[00019844][11 00][00] v3.9.0.0 -> v3.9.0.0
[00019924][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020024][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020104][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020184][12 03][00] v1.11.0.0 -> v1.11.0.0
[00032721][15 00][00] device not detected.
[00032804][17 00][00] v1.1.0.4 -> v1.1.0.4
[00032904][17 01][00] v2.0.1.4 -> v2.0.1.4
[00032959][19 00][00] v1.0.8.96 -> v1.0.8.96
[00034988]Packet upgrade failed at version checking.



[00006544]========== 2016.06.03 18:41:16. boot(15) ============
[00006588]Packet [C:\WM610_FC550_FW_V01.04.00.70.bin] detected, card sn [0x70ce551f].
[00006629]Packet upgrade start...

[00006673]Packet checking...
[00006710]Packet vlink 01.04.0070 <-> 01.03.0060.
[00006780]Done.

[00006831]Version checking[1]...
[00006868][01 00][00] v1.22.5037 -> v1.19.4923
[00006901][01 01][00] v1.22.5037 -> v1.19.4923
[00006955][01 04][00] v0.2.4270 -> v0.2.4270
[00006997][04 00][00] v1.29.0.92 -> v1.29.0.85
[00007069][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007149][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007229][05 00][00] v3.0.6.2 -> v3.0.6.2
[00019766][08 00][00] device not detected.
[00019819][09 00][00] v3.0.0.4 -> v1.8.0.0
[00019889][11 00][00] v3.7.15.9 -> v3.8.15.4 need upgrade.
[00019969][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020049][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020129][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020229][12 03][00] v1.11.0.0 -> v1.11.0.0
[00032762][15 00][00] device not detected.
[00032889][17 00][00] v1.1.0.4 -> v1.1.0.4
[00032989][17 01][00] v2.0.1.4 -> v2.0.1.2
[00033038][19 00][00] v1.0.8.96 -> v1.0.8.96
[00033072]Done.

[00036615]Waiting for user confirm...
[00046654]Timeout, start upgrade automatically.

[00046724]Firmware upgrading[1]...
[00046772][11 00] Firmware upgrade start...
[00112944][11 00] Firmware upgrade finished successfully.
[00112979]Done.

[00113013]Version checking[2]...
[00113046][01 00][00] v1.22.5037 -> v1.19.4923
[00113081][01 01][00] v1.22.5037 -> v1.19.4923
[00113122][01 04][00] v0.2.4270 -> v0.2.4270
[00113174][04 00][00] v1.29.0.92 -> v1.29.0.85
[00113247][03 05][00] v34.1.0.5 -> v34.1.0.5
[00113327][03 06][00] v2.4.10.7 -> v2.4.10.7
[00113427][05 00][00] v3.0.6.2 -> v3.0.6.2
[00125962][08 00][00] device not detected.
[00126006][09 00][00] v3.0.0.4 -> v1.8.0.0
[00126086][11 00][05] v3.8.15.4 -> v3.8.15.4
[00126166][12 00][00] v1.11.0.0 -> v1.11.0.0
[00126266][12 01][00] v1.11.0.0 -> v1.11.0.0
[00126367][12 02][00] v1.11.0.0 -> v1.11.0.0
[00126467][12 03][00] v1.11.0.0 -> v1.11.0.0
[00139000][15 00][00] device not detected.
[00139067][17 00][00] v1.1.0.4 -> v1.1.0.4
[00139167][17 01][00] v2.0.1.4 -> v2.0.1.2
[00139213][19 00][00] v1.0.8.96 -> v1.0.8.96
[00139247]Packet upgrade failed at version checking.



[00006548]========== remo-con disconnect. boot(15) ============
[00006595]Packet [C:\WM610_FC550_FW_V01.04.00.70.bin] detected, card sn [0x70ce551f].
[00006629]Packet upgrade start...

[00006678]Packet checking...
[00006716]Packet vlink 01.04.0070 <-> 01.03.0060.
[00006786]Done.

[00006837]Version checking[1]...
[00006884][01 00][00] v1.22.5037 -> v1.19.4923
[00006919][01 01][00] v1.22.5037 -> v1.19.4923
[00006966][01 04][00] v0.2.4270 -> v0.2.4270
[00007010][04 00][00] v1.29.0.92 -> v1.29.0.85
[00007071][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007151][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007231][05 00][00] v3.0.6.2 -> v3.0.6.2
[00019775][08 00][00] device not detected.
[00019911][09 00][00] v3.0.0.4 -> v1.8.0.0
[00019991][11 00][00] v3.8.15.4 -> v3.8.15.4
[00020076][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020151][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020251][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020351][12 03][00] v1.11.0.0 -> v1.11.0.0
[00032889][15 00][00] device not detected.
[00032952][17 00][00] v1.1.0.4 -> v1.1.0.4
[00033052][17 01][00] v2.0.1.4 -> v2.0.1.2
[00033100][19 00][00] v1.0.8.96 -> v1.0.8.96
[00035136]Packet upgrade failed at version checking.



[00006797]========== remo-con disconnect. boot(15) ============
[00006835]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] detected, card sn [0x20cde986].
[00006892]Packet upgrade start...

[00006935]Packet checking...
[00006969]Packet vlink 01.08.0100 <-> 01.04.0070.
[00007037]Done.

[00007070]Version checking[1]...
[00007101][01 00][00] v1.22.5037 -> v1.22.5037
[00007136][01 01][00] v1.22.5037 -> v1.22.5037
[00007172][01 04][00] v0.2.4270 -> v0.2.4270
[00007242][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007322][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007377][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007442][05 00][00] v3.0.6.2 -> v3.0.6.2
[00019976][08 00][00] device not detected.
[00020028][09 00][00] v3.0.0.4 -> v3.0.0.4
[00020083][11 00][00] v3.9.0.0 -> v3.9.0.0
[00020143][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020209][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020283][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020363][12 03][00] v1.11.0.0 -> v1.11.0.0
[00032893][15 00][00] device not detected.
[00032943][17 00][00] v1.1.0.4 -> v1.1.0.4
[00033043][17 01][00] v2.0.1.2 -> v2.0.1.4 need upgrade.
[00033085][19 00][00] v1.0.8.96 -> v1.0.8.96
[00033115]Done.

[00036654]Waiting for user confirm...
[00046684]Timeout, start upgrade automatically.

[00046750]Firmware upgrading[1]...
[00046793][17 01] Firmware upgrade start...
[00076418][17 01] Firmware upgrade finish without reboot.
[00086452][17 01] Firmware upgrade finished successfully.
[00086490]Done.

[00086591]Version checking[2]...
[00086627][01 00][00] v1.22.5037 -> v1.22.5037
[00086659][01 01][00] v1.22.5037 -> v1.22.5037
[00086703][01 04][00] v0.2.4270 -> v0.2.4270
[00086801][03 05][00] v34.1.0.5 -> v34.1.0.5
[00086861][03 06][00] v2.4.10.7 -> v2.4.10.7
[00086906][04 00][00] v1.29.0.92 -> v1.29.0.92
[00087001][05 00][00] v3.0.6.2 -> v3.0.6.2
[00099533][08 00][00] device not detected.
[00099580][09 00][00] v3.0.0.4 -> v3.0.0.4
[00099660][11 00][00] v3.9.0.0 -> v3.9.0.0
[00099740][12 00][00] v1.11.0.0 -> v1.11.0.0
[00099821][12 01][00] v1.11.0.0 -> v1.11.0.0
[00099921][12 02][00] v1.11.0.0 -> v1.11.0.0
[00100021][12 03][00] v1.11.0.0 -> v1.11.0.0
[00112556][15 00][00] device not detected.
[00112628][17 00][00] v1.1.0.4 -> v1.1.0.4
[00112721][17 01][05] v2.0.1.4 -> v2.0.1.4
[00112781][19 00][00] v1.0.8.96 -> v1.0.8.96
[00112812]Packet upgrade failed at version checking.



[00006799]========== remo-con disconnect. boot(15) ============
[00006840]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] detected, card sn [0x20cde986].
[00006885]Packet upgrade start...

[00006925]Packet checking...
[00006962]Packet vlink 01.08.0100 <-> 01.04.0070.
[00007031]Done.

[00007066]Version checking[1]...
[00007097][01 00][00] v1.22.5037 -> v1.22.5037
[00007131][01 01][00] v1.22.5037 -> v1.22.5037
[00007181][01 04][00] v0.2.4270 -> v0.2.4270
[00007248][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007308][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007361][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007428][05 00][00] v3.0.6.2 -> v3.0.6.2
[00019966][08 00][00] device not detected.
[00020013][09 00][00] v3.0.0.4 -> v3.0.0.4
[00020088][11 00][00] v3.9.0.0 -> v3.9.0.0
[00020148][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020228][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020308][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020388][12 03][00] v1.11.0.0 -> v1.11.0.0
[00032922][15 00][00] device not detected.
[00032988][17 00][00] v1.1.0.4 -> v1.1.0.4
[00033088][17 01][00] v2.0.1.4 -> v2.0.1.4
[00033228][19 00][00] v1.0.8.96 -> v1.0.8.96
[00035261]Packet upgrade failed at version checking.



[00006536]========== remo-con disconnect. boot(15) ============
[00006576]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] detected, card sn [0x20cde986].
[00006619]Packet upgrade start...

[00006655]Packet checking...
[00006698]Packet vlink 01.08.0100 <-> 01.04.0070.
[00006772]Done.

[00006820]Version checking[1]...
[00006854][01 00][00] v1.22.5037 -> v1.22.5037
[00006886][01 01][00] v1.22.5037 -> v1.22.5037
[00006927][01 04][00] v0.2.4270 -> v0.2.4270
[00007003][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007082][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007120][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007203][05 00][00] v3.0.6.2 -> v3.0.6.2
[00019738][08 00][00] device not detected.
[00019789][09 00][00] v3.0.0.4 -> v3.0.0.4
[00019862][11 00][00] v3.9.0.0 -> v3.9.0.0
[00019942][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020002][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020082][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020162][12 03][00] v1.11.0.0 -> v1.11.0.0
[00032694][15 00][00] device not detected.
[00035242][17 00][00] v1.1.0.4 -> v1.1.0.4
[00035342][17 01][00] v2.0.1.4 -> v2.0.1.4
[00035387][19 00][00] v1.0.8.96 -> v1.0.8.96
[00037426]Packet upgrade failed at version checking.



[00006545]========== remo-con disconnect. boot(15) ============
[00006580]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] detected, card sn [0x20cde986].
[00006623]Packet upgrade start...

[00006663]Packet checking...
[00006701]Packet vlink 01.08.0100 <-> 01.04.0070.
[00006783]Done.

[00006823]Version checking[1]...
[00006856][01 00][00] v1.22.5037 -> v1.22.5037
[00006891][01 01][00] v1.22.5037 -> v1.22.5037
[00006932][01 04][00] v0.2.4270 -> v0.2.4270
[00007021][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007101][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007160][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007221][05 00][00] v3.0.6.2 -> v3.0.6.2
[00019754][08 00][00] device not detected.
[00019876][09 00][00] v3.0.0.4 -> v3.0.0.4
[00019941][11 00][00] v3.9.0.0 -> v3.9.0.0
[00020021][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020101][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020181][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020281][12 03][00] v1.11.0.0 -> v1.11.0.0
[00032823][15 00][00] device not detected.
[00032881][17 00][00] v1.1.0.4 -> v1.1.0.4
[00032981][17 01][00] v2.0.1.4 -> v2.0.1.4
[00033026][19 00][00] v1.0.8.96 -> v1.0.8.96
[00035060]Packet upgrade failed at version checking.



[00006570]========== remo-con disconnect. boot(15) ============
[00006611]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] detected, card sn [0x20cde986].
[00006646]Packet upgrade start...

[00006708]Packet checking...
[00006753]Packet vlink 01.08.0100 <-> 01.04.0070.
[00006855]Done.

[00006887]Version checking[1]...
[00006920][01 00][00] v1.22.5037 -> v1.22.5037
[00006955][01 01][00] v1.22.5037 -> v1.22.5037
[00006998][01 04][00] v0.2.4270 -> v0.2.4270
[00007077][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007156][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007203][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007259][05 00][00] v3.0.6.2 -> v3.0.6.2
[00019792][08 00][00] device not detected.
[00019847][09 00][00] v3.0.0.4 -> v3.0.0.4
[00019896][11 00][00] v3.9.0.0 -> v3.9.0.0
[00019997][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020097][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020197][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020297][12 03][00] v1.11.0.0 -> v1.11.0.0
[00032830][15 00][00] device not detected.
[00032897][17 00][00] v1.1.0.4 -> v1.1.0.4
[00033057][17 01][00] v2.0.1.4 -> v2.0.1.4
[00033182][19 00][00] v1.0.8.96 -> v1.0.8.96
[00035273]Packet upgrade failed at version checking.



[00006797]========== remo-con disconnect. boot(15) ============
[00006834]Packet [C:\WM610_FC550_FW_V01.04.00.70.bin] detected, card sn [0x20cde986].
[00006895]Packet upgrade start...

[00006940]Packet checking...
[00006976]Packet vlink 01.04.0070 <-> 01.03.0060.
[00007046]Done.

[00007165]Version checking[1]...
[00007207][01 00][00] v1.22.5037 -> v1.19.4923
[00007241][01 01][00] v1.22.5037 -> v1.19.4923
[00007283][01 04][00] v0.2.4270 -> v0.2.4270
[00007326][04 00][00] v1.29.0.92 -> v1.29.0.85
[00007422][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007502][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007606][05 00][00] v3.0.6.2 -> v3.0.6.2
[00020140][08 00][00] device not detected.
[00020186][09 00][00] v3.0.0.4 -> v1.8.0.0
[00020262][11 00][00] v3.9.0.0 -> v3.8.15.4
[00020342][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020442][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020542][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020642][12 03][00] v1.11.0.0 -> v1.11.0.0
[00033179][15 00][00] device not detected.
[00033241][17 00][00] v1.1.0.4 -> v1.1.0.4
[00033341][17 01][00] v2.0.1.4 -> v2.0.1.2
[00033386][19 00][00] v1.0.8.96 -> v1.0.8.96
[00035426]Packet upgrade failed at version checking.



[00006813]========== remo-con disconnect. boot(15) ============
[00006865]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] detected, card sn [0x20cde986].
[00006916]Packet upgrade start...

[00006961]Packet checking...
[00007006]Packet vlink 01.08.0100 <-> 01.04.0070.
[00007072]Done.

[00007106]Version checking[1]...
[00007141][01 00][00] v1.22.5037 -> v1.22.5037
[00007175][01 01][00] v1.22.5037 -> v1.22.5037
[00007222][01 04][00] v0.2.4270 -> v0.2.4270
[00007299][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007379][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007426][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007479][05 00][00] v3.0.6.2 -> v3.0.6.2
[00020013][08 00][00] device not detected.
[00020064][09 00][00] v3.0.0.4 -> v3.0.0.4
[00020119][11 00][00] v3.9.0.0 -> v3.9.0.0
[00020219][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020300][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020420][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020500][12 03][00] v1.11.0.0 -> v1.11.0.0
[00033035][15 00][00] device not detected.
[00033100][17 00][00] v1.1.0.4 -> v1.1.0.4
[00033223][17 01][00] v2.0.1.4 -> v2.0.1.4
[00033340][19 00][00] v1.0.8.96 -> v1.0.8.96
[00035377]Packet upgrade failed at version checking.



[00006688]========== remo-con disconnect. boot(15) ============
[00006726]Packet [C:\WM610_FC550_FW_V01.08.01.00.bin] detected, card sn [0x20cde983].
[00006769]Packet upgrade start...

[00006814]Packet checking...
[00006854]Packet vlink 01.08.0100 <-> 01.04.0070.
[00006923]Done.

[00006962]Version checking[1]...
[00007005][01 00][00] v1.22.5037 -> v1.22.5037
[00007048][01 01][00] v1.22.5037 -> v1.22.5037
[00007101][01 04][00] v0.2.4270 -> v0.2.4270
[00007201][03 05][00] v34.1.0.5 -> v34.1.0.5
[00007281][03 06][00] v2.4.10.7 -> v2.4.10.7
[00007325][04 00][00] v1.29.0.92 -> v1.29.0.92
[00007421][05 00][00] v3.0.6.2 -> v3.0.6.2
[00019957][08 00][00] device not detected.
[00020015][09 00][00] v3.0.0.4 -> v3.0.0.4
[00020101][11 00][00] v3.9.0.0 -> v3.9.0.0
[00020201][12 00][00] v1.11.0.0 -> v1.11.0.0
[00020301][12 01][00] v1.11.0.0 -> v1.11.0.0
[00020401][12 02][00] v1.11.0.0 -> v1.11.0.0
[00020501][12 03][00] v1.11.0.0 -> v1.11.0.0
[00033037][15 00][00] device not detected.
[00033105][17 00][00] v1.1.0.4 -> v1.1.0.4
[00033222][17 01][00] v2.0.1.4 -> v2.0.1.4
[00033272][19 00][00] v1.0.8.96 -> v1.0.8.96
[00035313]Packet upgrade failed at version checking.



2016-6-4
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chris
lvl.3

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I had this same problem. After many hours of trying different things with various tech support guys, I finally got one that really seem to know his stuff. Ultimately, what ended up working for me was to update everything with the original X3 camera on the Inspire. It looks like you are actually getting a log file and I wasn't even getting that! So if you have the X3 camera, you might give that a whirl.
2016-6-4
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info
lvl.4
Flight distance : 647034 ft
United States
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chris Posted at 2016-6-5 00:40
I had this same problem. After many hours of trying different things with various tech support guys, ...

Thanks Chris - I have tried it with the X3, the X5, 4 different brands of SD cards and every possible thing that support could have thrown at me.

I am interested in finding out what line items 8 and 15 are, as they were apparently not detected in any of the firmware attempts.

It's funny, I have never one time had a failed firmware update on a DJI anything. You hear about them a lot and assume people just don't take the time to learn or do it right, but I am really stuck here.

I appreciate your input and will certainly share what the solution was if/when I/DJI solve this puzzle.
2016-6-4
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Cougar1
First Officer
Flight distance : 924393 ft
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Canada
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info@thepixelbu Posted at 2016-6-5 02:52
Thanks Chris - I have tried it with the X3, the X5, 4 different brands of SD cards and every possi ...

#8 is "Air Encoder" in the Camera.
# 15 is "Air End USB transmit" in Aircraft
2016-6-5
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info
lvl.4
Flight distance : 647034 ft
United States
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Thanks Cougar1 - can you provide any further details? Would that mean that I have a defective camera? Thank you very much for your time and help.
2016-6-5
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Cougar1
First Officer
Flight distance : 924393 ft
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Canada
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info@thepixelbu Posted at 2016-6-5 11:45
Thanks Cougar1 - can you provide any further details? Would that mean that I have a defective camera ...

Sorry but think you have to contact Dji for help on this, at least you have some issues you can point to.

Not sure at all, but seems like it does not recognize the camera.
2016-6-5
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Donnie
Captain
Flight distance : 3636782 ft
United States
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info@thepixelbu Posted at 2016-6-5 00:13
Hi Ken - Firstly, thank you so much for your quick reply, I sincerely appreciate it!

Here is the  ...

I hate to tell you this but the X5 camera has the "video output module" corrupted, the camera Must be sent in for service .  When you updated the aircraft did you happen to have the Transmitter on at the same time ?   That will cause this, I have seen this On a few X5 cameras as of late. ( 0800 and 1500 Device not detected )  

Just get a RMA number and tell then you have a Device not detected on lines 0800 and 1500 and they will know what to do.  More than likely you only need to send the X5 camera in for repair.


This can not be fixed by rolling back or re- loading the FW , this I am sure of.  Just get a RMA number and send it in.  I hear the turnaround time is about a week to ten days.  

Good luck- donnie

2016-6-5
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info
lvl.4
Flight distance : 647034 ft
United States
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Thanks Cougar1!

Thanks Donnie - I absolutely did not ever have the remote on while updating the craft, I know better than that. I have been getting errors on items 0800 and 1500 since the first time I tried updating it. I suppose that means it is defective and just my luck as this was a time-sensitive purchase.

I will see what DJI says about it. Luckily I have only owned it for a couple of days now and have obviously never flown it, nor been able to turn it on successfully, so returning it for a replacement should not be an issue.

Thanks guys for your input, it is much appreciated!
2016-6-5
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Donnie
Captain
Flight distance : 3636782 ft
United States
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info@thepixelbu Posted at 2016-6-5 13:39
Thanks Cougar1!

Thanks Donnie - I absolutely did not ever have the remote on while updating the cra ...

That is just one of the ways I have heard of it failing.  Sorry you are having trouble, as long as the Video module is only corrupted and not broke the repair should not be that much, I have heard between 40 and 100 US  dollars.



As the matter of fact I had seen the Corrupted file back at the 1.4 update ( On the log )   as well.  

good luck- donnie

2016-6-5
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info
lvl.4
Flight distance : 647034 ft
United States
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Thanks Donnie - they better not try to charge me for a repair. I just bought it directly from DJI last week and it arrived in this state before I could ever use it, so I am not paying a cent to have it repaired.

I will keep you/everyone informed with what happens. They really should send me a replacement camera as soon as I send them a tracking number for returning this one. That's what any company with good customer service would do, but we will see.

Thanks again!
2016-6-5
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Donnie
Captain
Flight distance : 3636782 ft
United States
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info@thepixelbu Posted at 2016-6-5 14:43
Thanks Donnie - they better not try to charge me for a repair. I just bought it directly from DJI la ...

My pleasure , and I agree if it is brand new that it should be covered 100%.

Keep me posted.

donnie
2016-6-5
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Wolfman
Second Officer
Flight distance : 405659 ft
Australia
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info@thepixelbu Posted at 2016-6-6 05:43
Thanks Donnie - they better not try to charge me for a repair. I just bought it directly from DJI la ...

Hi Info,
For what it is worth, , I had similar issue on update to version 1.8 with an X3. I updated inspire with controllers off as per procedures. This resulted in damaged video module "due to the update process" according to DJI. Even though I have asked many times, I have had no explanation as to how this could occur.

The saga has been going on now since beginning of April. I was initially told it was not covered under warranty and asked to pay $100 less than the new X3 purchase price for the repair. After querying this as it was DJI UPDATE that caused the issue, they apologised and said it would be covered under warranty. 3 weeks later, I asked when I would get it back and was told I need to pay for the repair, the price this time around had dropped by $200. More emails and again they say sorry and it will be covered under warranty.

It is a shame that the back end of DJI is so dis-functional, hopefully they will get it all together. It would be nice though to have some sort of explanation as to how this happens and how an update can randomly affect some machines and not others when the same process is applied, it makes no sense to me!

Wolf.
2016-6-5
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info
lvl.4
Flight distance : 647034 ft
United States
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Thanks Wolfman, and I'm sorry this also happened to you. I will certainly let everyone know how this all gets handled. If DJI try to pull any of the BS that I have heard about with others on me, I always have the option of filing a card dispute with my bank (already spoke with my bank and they said this would be no problem) and just having a new camera overnighted from B&H (for the same price with excellent customer service). I certainly hope it doesn't come to all of that, but I am not going to put up with any BS (like you waiting for a month), that is for darn sure. I paid for a new/working camera and paid for expedited shipping, but I received a quickly delivered $1700 paperweight.

I am 100% not a last-minute operation and I never make promises that I am not 100% sure I can keep, but my client just let me know 2 weeks before the shoot that they want this sensor on set (I have literally over a dozen sensor options/platforms, but they wanted this one) and I was sure that I could make that happen. I have been flying Inspires since they first came out and have never had a problem updating any DJI product, ever!

Sorry for the rant, I'm just really disappointed in both DJI for failing to deliver a working product, and in myself for getting myself in this situation when I know better. Let's just hope they do the right thing come tomorrow.

I will keep you all informed on the outcome.

Thanks so much for all input, it is much appreciated!
2016-6-5
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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info@thepixelbu Posted at 2016-6-6 08:01
Thanks Wolfman, and I'm sorry this also happened to you. I will certainly let everyone know how this ...

Hello info, I've check your log and it is recommended to send the drone and gimbal to our North America service center for diagnosis. Here is the contacting information: 北美地址.JPG
2016-6-5
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info
lvl.4
Flight distance : 647034 ft
United States
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DJI-Paladin - I appreciate your reply. Do I really need to send in the aircraft as well? Everything appears to be working with the X3 attached. I haven't flown it since updating it, as I am waiting to hear from DJI if it is safe to fly, but everything appears to be working/responding normally. I don't understand why I would need to send in the aircraft just for receiving a defective camera, but would certainly appreciate if you could explain.

Thanks for your response!
2016-6-5
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str1776
lvl.4
Flight distance : 22530 ft
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info@thepixelbu Posted at 2016-6-5 20:45
DJI-Paladin - I appreciate your reply. Do I really need to send in the aircraft as well? Everything  ...

good luck brother feel your pain this is something to learn from.  received a x3 camera for my x5 pro not wanting to always use the x5 camera . Well everything is ok the x3 is working but at first it asked for a camera firmware upgrade but the camera works fine . I will not do it not happening if it works don't fix it right.
Question how do you verify what firmware version on the camera your running?
good luck with your issue Brother.
2016-6-9
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