varunnahar Posted at 2016-7-25 20:22
Any way to go past 500M? The advertised range is much higher and here we are stuck with paltry 500M  ...

There is a setting to limit the distance you can fly in the DJI GO app. I use it when working commercial jobs near airports with the hope the Phantom will return home before reaching the airport in the event of a flyaway. If that is set to 500m then you can turn off the distance limit in the DJI GO app.  It is  near the beginner settings.

shaneoc Posted at 2016-7-27 11:50
themikesommer,

The exact same thing has happened to me after sucesfully installing the latest fir ...

Shaneoc and themikesommer,

If you still have the SD cards you did the firmware upgrade from, there is a hidden log file you need to look at (google DJI Phantom Hidden log file and there will be instructions for finding it based on your Operating System).  IF in that file, you see a device error on lines 0800 and 1500, it means there is a hardware failure in the Video Transmission module on the top of the gimbal and it can only be fixed by DJI.  I've not yet seen anyone get past this "No Image Transmission Signal" with any type of reset or firmware reload but you are certainly welcome to try.

DJI-Paladin Posted at 2016-7-13 04:40
There is a hardware error in the image transmission module and it is recommended to send it in for ...

I sent my drone back on Friday the 15th and I got a warranty repair. I think the full camera and gimbal has been replaced. I received the drone back yesterday on the 27th July. Not bad at all.  This evening I tested the drone and everything was OK. I have to say I had a good service both from DJI and from the courier UPS (2 days travel from Italy to the Netherland). In my case I can tell: well done DJI !

jnbgtr Posted at 2016-7-29 04:34
Good for you.  Wish I could say the same......  To say I've been in a loop dealing with them would ...

Did you contact our tech support and get a ticket number?

DJI-Ken Posted at 2016-6-17 22:52
I am very sorry you are experiencing this.
Can you reset the WiFi per the manual and also make 100 ...

unfortunately I did everything, including above those two and also i m not loosing video signal i m loosing radio signal

All you have to do is download the old firmware and install it. If you thinks it's a firmware issue then roll it back to the version that worked..  This isn't the first time Dji put out bad firmware.. They messed up the p3 professional 1 month after Its release and then took about a month to put out another update.  I was told to send my p3p in also but I left it sit on the shelf and waited for new firmware and when it finally came I installed it and my p3p worked fine again..  Many people had my same issues also..  At the time we didn't have the ability to roll back to previous firmware but that was the incident that made Dji make it possible on future upgrades.  So now you should be able to put your old fir,ware back on your p3

Hope I helped

Mark97564 Posted at 2016-7-30 00:52
DJI-Ken Posted at 2016-6-17 22:52
I am very sorry you are experiencing this.
Can you reset the WiFi ...

For the P3P and P3A you can downgrade one level.
For the Standard, it is all done via WiFi and you cannot downgrade.
There are sites out there that you get get pervious firmware BIN files but DJI does not recommend it.

How about the Phantom 3 Standards new firmware

Hello

The firmware v1.9.60 has problem.
My drone (P3P) was showing all the time the message "no signal transmission"
And the problem was only solved after I downgrade to version 1.8.80
I tried everything in version 1.9.60
Calibration IMU and compass, I changed smartphone, SD card, cable etc.
Nothing solved the problem. Only downgrade

rafaelramponi Posted at 2016-7-30 08:03
Hello

The firmware v1.9.60 has problem.

After downgrading, does the live feed become normally? Could you please follow the steps in the posts above to post the hidden upgrade log here？

Baldo81 Posted at 2016-7-29 16:34
did you pay to send them the PH?

Nope. DJI arranged everything with UPS and I only had to bring the box to a UPS collection point.

I just update software and everything is Ok ,
someone knows if it have new restrictions ?

my phantom 3 flies away!!!! after update the firmware !!!


{:4_154:}  {:4_154:}  {:4_154:}   {:4_154:}  {:4_154:}  {:4_154:}  {:4_154:}  {:4_154:}  {:4_154:}  {:4_154:}  {:4_154:}  {:4_154:}  {:4_154:}

I've downgraded my P3S just fine? It tells me there's updates available but that's all...

jnbgtr Posted at 2016-7-30 21:27
What typically is the policy for a hardware malfunctioning Drone that crashes?  I am getting a tot ...

It is based on the data analysis result. If a product error leads to the crash and drone is not out of warranty period, we'll arrange free RMA.

GTDrone Posted at 2016-8-1 06:31
my phantom 3 flies away!!!! after update the firmware !!!

Sorry for your loss.The fw has nothing to do with flyaway issue or crash issue.Please sync your flight record via DJI Go app and contact our tech support. Thanks for your understanding.

DJI-Paladin Posted at 2016-7-31 21:14
Sorry for your loss.The fw has nothing to do with flyaway issue or crash issue.Please sync your fl ...

I already did that Just waiting for an answer ,  check my thread ,

http://forum.dji.com/forum.php?m ... mp;page=1#pid464292

i know that it don't suppose to be an error or fly away with the new firmware , but it happen to me so
thats why I'm mad , and also sad .

everything was ok until i update the firmware

GTDrone Posted at 2016-8-1 11:51
I already did that Just waiting for an answer ,  check my thread ,

http://forum.dji.com/forum.ph ...

I understand your feeling, GT. Our tech support will handle it asap in the business hours.

When will android have facebook live???

DJI-Paladin Posted at 2016-7-31 22:22
I understand your feeling, GT. Our tech support will handle it asap in the business hours.

Thanks for your help ,

since i sent the email i didn't get any response yet

GTDrone Posted at 2016-8-2 07:02
Thanks for your help ,

since i sent the email i didn't get any response yet

What's your ticket number?

jnbgtr Posted at 2016-8-2 03:39
Interesting.  So after being given the runaround by numerous tech support people and shuffled betw ...

Could you please leave me your ticket number?

Since I did the update I cannot connect the controller

jnbgtr Posted at 2016-8-2 05:52
Sure.  I can do that.  However, I now have multiple support tickets because I guess your policy is ...

What happen ? the same thing than me , a flyaway ?

DJI-Paladin Posted at 2016-8-2 04:28
What's your ticket number?

yesterday at night i update the ticket with the information requested

#249695

jnbgtr Posted at 2016-8-2 15:11
My fly away wasn't exactly a fly away but close enough.  Everything was fine, clear day, no wind,  ...

Ohh god , basically the same case to , me  i lose the video and i saw some GPS errors and quad did what it want , fly to who knows where , so  now i dont know where my quad is ,  and im wating DJI answer

i hope they help us with this issue because this thing happens after the firmware update , i whas happy with my quad and then after i update the firmware it fly away , its unbelievable i though it was for better performance and to add safety features but  it turns to be totally different

my quad was like new , i buy it 2 months ago i cant believe that i lose a $1000 quad because a firmware issues

jnbgtr Posted at 2016-8-2 16:33
dude, I hate to break it to you but a quick search on the internet or BBB and you'll see they have ...

im going to try my best with DJI ,
i alredy sent them all the details about what happen

i hope they can do something, i hope they can help you too ,please keeo us informed to see how long dji takes to solve an issue

include release phantom 3 standards firmware?

jnbgtr Posted at 2016-8-2 19:52
Sure.  I can do that.  However, I now have multiple support tickets because I guess your policy is ...

I'll try my best to escalate this.

dinobourne Posted at 2016-8-2 23:50
Since I did the update I cannot connect the controller

Did you try to relink the Remote to the aircraft within the DJI GO app?  There is a "relinking" function in the app under the Remote Control settings.  If you have done that and it didn't work then try a RC hard reset, then try the relinking function.  Which update are you talking about the Aircraft, the Remote Control??

How to relink:



Reset RC (if needed) then relink as above..

"So please press these four buttons on the remote controller at the same time, namely, C1, C2, Recording and the Scroll that adjusts ISO, meanwhile, spare another finger to turn the remote controller on (don’t let the other four fingers go), then turn on the app and you’ll be able to download the firmware again (if you need to) and please follow the steps on the app and the remote controller will hence be updated."

jnbgtr Posted at 2016-8-3 06:33
**** The author has been banned or deleted automatically shield ****

We've sent the detailed explanation and offered a solution for you. Sorry for your non-warranty issue.

GTDrone Posted at 2016-8-3 06:54
im going to try my best with DJI ,
i alredy sent them all the details about what happen

Our colleague has contacted you via Email and please sync the record and then fill the forms in the Emails attachment.Thanks