DJI-Paladin Posted at 2016-8-3 19:44
Our colleague has contacted you via Email and please sync the record and then fill the forms in th ...

I alredy did that 2 days ago , and i didnt get any answer since i send the documents and
i sync my flights

GTDrone Posted at 2016-8-4 10:43
I alredy did that 2 days ago , and i didnt get any answer since i send the documents and
i sync m ...

I'll do my best to push your case.

DJI-Paladin Posted at 2016-8-3 21:04
I'll do my best to push your case.

Thanks bud

i hope you can help me soon that was a new phantom 3 pro ,
im following all the steps and i already explain all the details , if you need something extra please let me know,

i hope you can find the error to help me and help the other people that are having issues with this firmware update  

GTDrone Posted at 2016-8-4 11:16
Thanks bud

i hope you can help me soon that was a new phantom 3 pro ,

I'd suggest you to send the 2 forms which are filled and remind our tech support of your DJI account in your Email again since hours ago the manager told me that he is waiting for your reply.

DJI-Paladin Posted at 2016-8-3 21:26
I'd suggest you to send the 2 forms which are filled and remind our tech support of your DJI accou ...

I sent it via Email and also i update the ticket 2 days ago

here the screen shot

DJI-Paladin Posted at 2016-8-3 21:26
I'd suggest you to send the 2 forms which are filled and remind our tech support of your DJI accou ...

I didnt read the word MANAGER , how a manager is telling that i show you the proof in my last post

GTDrone Posted at 2016-8-4 12:01
I didnt read the word MANAGER , how a manager is telling that i show you the proof in my last post ...

Sorry for confusion and inconvenience. Have you received this email from our team? If yes, please reply this email . Thanks for understanding and cooperation.

DJI-Paladin Posted at 2016-8-3 22:14
Sorry for confusion and inconvenience. Have you received this email from our team? If yes, please  ...

I alredy did it also, do i fordward this infomation any other email ?

DJI-Paladin Posted at 2016-8-3 22:14
Sorry for confusion and inconvenience. Have you received this email from our team? If yes, please  ...

i sent the info again to Support US

my ticket is #329226  

please let me know if you have any update

GTDrone Posted at 2016-8-4 13:00
i sent the info again to Support US

my ticket is #329226  

OK I'll inform them.

DJI-Paladin Posted at 2016-8-4 00:05
OK I'll inform them.

Did you guys get the info ?

Hello everyone. Just for the record, one more Phantom 3 Professional without video transmission after FW upgrade to 1.9.60. Already in touch with DJI EU Support...

PJI72 Posted at 2016-8-5 00:48
Hello everyone. Just for the record, one more Phantom 3 Professional without video transmission afte ...

Just curious, and only because it's been brought up, but do you recall if you had the Remote Control powered on or off while doing the firmware upgrade to the aircraft?  Some have said it makes a difference.

PJI72 Posted at 2016-8-4 17:48
Hello everyone. Just for the record, one more Phantom 3 Professional without video transmission afte ...

Im interested to see what dji say about this because the number of users reporting/having this issue with the upgrade to 1.9.60 is increasing dramatically every day.

Another one with same video transmission (1.9.60). Mine does that after the board gets really hot.
I did the fw upgrade with the remote turned off, then fallow the dji go app remote upgrade procedure...

No, the remote was off - the aircraft upgrade was done strictly as DJI recomends.

Just to add some information: as i didn't use the drone since March, my upgrade was done from 1.07 to 1.09. Most of you are doing the update from 1.08, right? Anyone knows about FW 1.08 causing any problem like the reported here?
The "flight away" issue is what worrys me the most... But DJI is saying it has nothing to do with the upgrade. Anyone knows anything more about this? What causes the "flight away" and what can be done to prevent it?

Fly aways are usually caused by not setting the home position. When I get signal transmission error on latest firmware it returns home. This is the default option in the DJI app. From memory I can still take photos and video when its flying back, just can't manoeuvre it.

Just after upgrading app 4.08.16 my P3P rc shown as P4
And then no signal from rc

Waiting for next update, guys! Right now my p3p doesn't work!

DJI-Paladin Posted at 2016-8-4 00:05
OK I'll inform them.

Hi DJI-Paladin , did you get any answer yet ?

its been a week and i didnt get any answer from DJI ,

egordernov Posted at 2016-8-6 01:13
Just after upgrading app 4.08.16 my P3P rc shown as P4
And then no signal from rc

Solution. Reupgrade rc.
Then turn on rc , turn on aircraft , turn on app aaaand it works!

mabender Posted at 2016-6-17 07:34
Hi Folks, I just discovered something that may help the Phantom 3 ADVANCED folks who are not getting ...

wow...!!! finally
thanks a lot...

DJI-Paladin Posted at 2016-6-23 14:06
It can be downgraded to 1.8.8. My drones with the latest don't have the vibration issue. You can a ...

Does downgrading back to 1.8.80 effect all equipment, P3P, controller, and batteries?

imagesbyjas Posted at 2016-7-21 21:46
Banshee..  I'm betting if you can get the hidden log file off the micro SD you did the install from ...

I wish I had access to the hidden log file but I have already reformatted my SD card.  If I downgrade to 1.8.80 would the hidden log files show an error on lines 0800 and 1500 if the VTM is damaged?

FlyingCircles Posted at 2016-8-6 16:34
I wish I had access to the hidden log file but I have already reformatted my SD card.  If I downgr ...

It should.  I mean if it's bad, it's bad regardless of FW level... and will tell you pretty quick if you've got to send it back in or not.  Keep us posted..

FlyingCircles Posted at 2016-8-6 15:01
Does downgrading back to 1.8.80 effect all equipment, P3P, controller, and batteries?

Aircraft only..  RC fw is from a different source and battery update came in 1.9.6

PJI72 Posted at 2016-8-5 19:41
Just to add some information: as i didn't use the drone since March, my upgrade was done from 1.07 t ...

I'm still on 1.8.8 with P3P and none of these issues..

HELLO DJI!!!!!!!  Would you please post a link right here to a FIRMWARE VERSION that will make a PHANTOM 3 4K work!?!?!?!?!?!?!
Lots of unsatisfied customers here.
Maybe a class-action lawsuit would get some results?

heha Posted at 2016-8-6 16:26
HELLO DJI!!!!!!!  Would you please post a link right here to a FIRMWARE VERSION that will make a PHA ...

what issues are you having and which firmware version are you talking about ?

post your issues on this forum as they are plenty of p3-standard/4k/advanced/pro users who would be more than happy to help with any questions/issues that you may have.

Baldo81 Posted at 2016-6-13 19:06
where can I preview the updated NFZ database?

I have UAV forecast app and it has a map that shows NFZ.

ok... so i bought my first drone AFTER trying out my friends, i LOVED it, So i went and bought a phantom 3 standard. worked right out of the box, NICE
i wanted to buy the Professional but funds were tight at the time, and i figured since i am a rookie, ANYTHING can happen so i bought the standard to get
some flying time and learn. i would rather wreck $500 them 1000. EVERYTHING WAS GREAT. DJI GO APP WORKED, i could fly everything, so after a while,
i came across a Professional model at a reasonable price... so i bought it. came home tried to connect it to my tablet and phone (which worked with my Standard)
Tablet being: insignia and phone being a zte grandmax. like i said both worked fine with my standard. but would not link with the pro. (call support) and i did some
checking and i was told i would need to update the firmware on the pro, so i did, hence where everything got hay-wired. i updated the P3 with Phantom 3
Professional Firmware v1.9.60 2016-06-13 And still nothing. My App wont go past the HOW TO CONNECT Page,  I then Hooked up my standard and AGAIN NOTHING.
it wont even connect to the dji go app. says ONLY (HOW TO CONNECT) dji go app is updated version and im clueless as what to do so now i have two DRONE paper
weights on my desk untill this is figured out. makes me frustrated for doing the updates on anything.... ANYONE GOT ANY CLUE HOW TO GET PAST THE how to connect
on the APP I am at wits end. Thx

can you give some advice on updating the controller? I was able to update the aircraft, camera and batteries but when I try to update the controller it gets to 35% and stops uploading. It will not read the SD car and it does nothing when I try to update it by connecting it right to the controller. Thanks

Hi. Buy a p3p and the first thing I do is update the firmware 1.9.60 and no video and errors updating the firmware. I have installed 15 times and still gives error. Send my query to the support DJI and I still have not heard about how to solve the issue. I still can not fly my p3p new

rmontez Posted at 2016-8-7 09:22
can you give some advice on updating the controller? I was able to update the aircraft, camera and b ...

Please try to use this method and Force RC to update via the DJI Go app again.It doesn't hurt to try different devices：
* Turn on the controller, and the aircraft should be off.
* Press C1, C2, record and the wheel on the right side of the controller and then turn off the controller.
* Don’t let go of any fingers, and turn on the controller. Then the controller will be able to update again.

Hey Paladin-
How do I downgrade from Phantom 3 Professional Firmware v1.9.60 to Phantom 3 Professional Firmware v1.8.80?

I see videos and info on how to do it for the RC, but for AC itself it just says same or older firmware and won't let me downgrade.

lazukaphotograp Posted at 2016-8-8 14:30
Hey Paladin-
How do I downgrade from Phantom 3 Professional Firmware v1.9.60 to Phantom 3 Profession ...

For the aircraft, you can format the SD card at first. Then extract the 1.8 bin file to the card and do it like upgrading.

DJI-Paladin Posted at 2016-8-8 02:43
For the aircraft, you can format the SD card at first. Then extract the 1.8 bin file to the card a ...

did that and I get the message that's it's either the current or older firmware.

lazukaphotograp Posted at 2016-8-8 14:51
did that and I get the message that's it's either the current or older firmware.

Normally it can be downgraded. But if your drone flies flawlessly, it is not necessary to downgrade and usually it is recommended to keep all the fw up to date.

DJI-Paladin Posted at 2016-8-8 03:59
Normally it can be downgraded. But if your drone flies flawlessly, it is not necessary to downgrad ...

I'm in the camp that gets no transmission signal since I upgraded.  Everything worked great until the 9 firmware.

When I bought my Phantom3 Professional I could fly until end of 2015 about 2,7Km far withou any issue on life-images or handling of the drone. And further, I am certain, but I did not do.
I have 2 waypoint-flightroutes created: since updates, I can only fly these waypoint-flightroutes blind: there is no steady life video signal as soon as the P3P is about 800m away.
In forum's I read: DJI REDUCED the Video-Transmission power with release of new firmware versions for Europe after November 2015 to fullfil CE regulations without having to make a new type-approval, result is LESS flight distance. I need to go back to frimware 1.6xxx. How can I do this?
DJI: Your answer is higly appreciated.