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IMU Calibration Failed
6005 12 2016-6-16
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wes
lvl.2
Flight distance : 1338891 ft
United States
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Hello, when I attempt to calibrate my IMU I get the following message: IMU1: Failed
Internal IMUCalibration Failed. Automatic Orientation Error.

Backstory: This Phantom 4 has been perfect for over two months... I had it on and inside my car as I drove around for awhile today; after arriving at the 2nd destination to fly there was an IMU error.

Thanks for any suggestions on how to fix!
2016-6-16
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vandruten
lvl.4

Indonesia
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Hello Wes, have you re-try calibrating it somewhere else? On a flat surface and away from you, the rc, and metallic objects.
2016-6-17
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wes
lvl.2
Flight distance : 1338891 ft
United States
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Hi, thanks for the quick response… I have tried in multiple locations on flat surfaces. Once out at the beach, once outside my house, once in my living room, always the same result. When I attempt to start the rotors it will not let me, just brings me to the calibration screen. So I am grounded until I figure this out.

Thanks for any suggestions.
2016-6-17
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vandruten
lvl.4

Indonesia
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No worries. Which firmware are you on right now? And which Dji Go app OS & version?

It's best to keep everything updated first. The latest FW is 411 and Go app 2.8.3 (ios) and 2.8.1 (android)
2016-6-17
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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Possibly jolting around in your car has made something stuck.
When things are stuck a firm tap may unstuck them. Kidding.
If it persists, then you will need to send it in for repair and you can contact support at 818-235-0789
2016-6-17
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wes
lvl.2
Flight distance : 1338891 ft
United States
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DJI-Ken Posted at 2016-6-17 11:32
Possibly jolting around in your car has made something stuck.
When things are stuck a firm tap may u ...

Thanks very much to both of you for the quick feedback... i'll give support a call. I wonder how long it will take to get the bird back in my hands and working.
2016-6-18
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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wes@pillarmarke Posted at 2016-6-18 16:30
Thanks very much to both of you for the quick feedback... i'll give support a call. I wonder how l ...

Turn around time is 1 to 2 weeks right now.
2016-6-18
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Richard in Bois
lvl.4
Flight distance : 18327 ft
United States
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Have you calibrated the compass?
2016-6-18
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wes
lvl.2
Flight distance : 1338891 ft
United States
Offline

Richard in Bois Posted at 2016-6-18 09:35
Have you calibrated the compass?

Yes; I tried calibrating the compass too.... it calibrated properly; but didn't solve my imu woes.
2016-6-18
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vandruten
lvl.4

Indonesia
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There's been few threads in regards to imu here. Have you looked around? You might get an answer before sending the bird out to dji.
2016-6-18
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wes
lvl.2
Flight distance : 1338891 ft
United States
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I sent it in a few weeks ago and got it back within 14 days. They sent me a different copter and everything is great. Happy with the turnaround time and happy to be back in the air. They repaired it for free. They also paid for shipping. It might have been nice if they gave me the option to ship it in Faster. Thanks
2016-7-25
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dead fred
lvl.1

United States
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wes@pillarmarke Posted at 2016-7-26 02:46
I sent it in a few weeks ago and got it back within 14 days. They sent me a different copter and eve ...

I used to ship mine in via overnight service instead of using their reply label, but at $50 and them still having it for a week or more and then another week in transit and a couple more days to catch the delivery guy due to the signature required stuff, I started just using their labels.
2016-7-26
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SurferChicUSA
lvl.1
Flight distance : 29961 ft

United States
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Total scam that it’s been working FLAWLESSLY, has NEVER CRASHED, BEVER been dropped or hard landed and then like MAGIC, it “needs to be sent in for repairs?!?!??”
2021-4-15
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