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P3S no signal issue.
958 15 2016-6-17
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wbdunbar
lvl.1
Flight distance : 4409 ft
United States
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I was try my P3S in follow me mode when no signal flash on the top middle of the DJI Go app. The P3S swung hard to the left and hit a tree branch 8 feet up and then fell thru the branches to the ground. no signs of damage but it still shows no signal. I have turn the battery off and the radio and restarted the DJI app several times. still no signal. HELP please.

2016-6-17
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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Sorry for your crash,wbdunbar. Could the gimbal work well after the crash? I'd suggest you to replug the white pin cable above the camera.Feel free to post a screenshot of this issue here.
2016-6-17
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wbdunbar
lvl.1
Flight distance : 4409 ft
United States
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DJI-Paladin Posted at 2016-6-17 20:47
Sorry for your crash,wbdunbar. Could the gimbal work well after the crash? I'd suggest you to replu ...

That did not work. there is no signal from the quad. The signal went off mid flight while it was in follow me mode. GPS signal was strong for the quad and my smartphone.
2016-6-18
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DJI-Paladin
DJI team
Flight distance : 2408 ft

China
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wbdunbar Posted at 2016-6-19 02:21
That did not work. there is no signal from the quad. The signal went off mid flight while it was i ...

Does the camera OSD info like ISO/shutter show well in auto mode ?
2016-6-18
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wbdunbar
lvl.1
Flight distance : 4409 ft
United States
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DJI-Paladin Posted at 2016-6-18 21:49
Does the camera OSD info like ISO/shutter show well in auto mode ?

No, no information from the quad. Gimbal tilt and stick commands work.
2016-6-21
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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wbdunbar Posted at 2016-6-22 05:29
No, no information from the quad. Gimbal tilt and stick commands work.

Does it show "Disconnected" (grey status bar) in the live feed?
2016-6-21
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wbdunbar
lvl.1
Flight distance : 4409 ft
United States
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No, it says " no signal" in a red block and
GPS shows no signal and RSSI shows no signal.
I can fly the P3S on atti mode. gimbal works but no video signal.
2016-6-21
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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wbdunbar Posted at 2016-6-22 11:53
No, it says " no signal" in a red block and
GPS shows no signal and RSSI shows no signal.
I can fl ...

Have you tried to replug this cable? 3C排线.JPG
2016-6-22
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Maddy68
lvl.1
Flight distance : 28783 ft
Switzerland
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Yeas dear DJI. There is a big problem wit Weak signal transmission. I use IOS and Android with similar problems. By the way, my Phantom 3 Standard was changed by DJI Europe few days ago, still the same problem. Shame on  you DJI, if you cant fix this problem arround the world.

Eric
2016-6-22
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wbdunbar
lvl.1
Flight distance : 4409 ft
United States
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DJI-Paladin Posted at 2016-6-22 06:05
Have you tried to replug this cable?

Yes. I have unplugged it and reset it 3 times.
2016-6-22
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wbdunbar
lvl.1
Flight distance : 4409 ft
United States
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DJI-Paladin Posted at 2016-6-22 06:05
Have you tried to replug this cable?

Yes. I have unplugged it and reset it 3 times.
2016-6-22
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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wbdunbar Posted at 2016-6-23 07:20
Yes. I have unplugged it and reset it 3 times.

There seems something wrong with the drone's receiver after the crash. Please try to link the RC and drone if this doesn't work, please get in touch with our US tech support and send both of your drone and RC to our service center for diagnosis. Here is the contacting information: 北美地址.JPG
2016-6-22
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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Maddy68 Posted at 2016-6-22 19:24
Yeas dear DJI. There is a big problem wit Weak signal transmission. I use IOS and Android with simil ...

Did you send both of your RC and drone to our EU service center at that time?
2016-6-22
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wbdunbar
lvl.1
Flight distance : 4409 ft
United States
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There was a problem " BEFORE THE CRASH "  It was in follow me mode when it made a hard "UNCOMMANDED turn to the left. I saw the DJI GO app show a RED " NO SIGNAL" right when the quad made the turn into the tree.
2016-6-22
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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wbdunbar Posted at 2016-6-23 11:52
There was a problem " BEFORE THE CRASH "  It was in follow me mode when it made a hard "UNCOMMANDED  ...

I'm sorry for your crash. Please get in touch with our tech support and send it in for diagnosis.
2016-6-22
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Maddy68
lvl.1
Flight distance : 28783 ft
Switzerland
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DJI-Paladin Posted at 2016-6-23 04:50
Did you send both of your RC and drone to our EU service center at that time?

Yes, both....still the same problem. Handy Sony Xperia Z3, no probs before the update. answer was : send back the drone . I am not willing to send back . I 'm sure this is a firmware problem. Drone has been replaced by new
2016-6-23
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