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The body with brittle cracked plastic
921 18 2016-6-23
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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These photos show the quality of plastic. Absolutely all the rays are cracked!
Condition of remote control even worse - same situation, the RTH button, stick pushed down by itself, i can not control to press it as well as it should be. Also, inside all the  mounts with screw are total destructed and crumbled.  It was not broken or crashed, not any accident. How can I change this  spare parts?

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2016-6-23
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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I'm sorry to hear your having issues, In order to better assist you, I would need more information. How long have you had this unit? Was it purchased from DJI directly or from a dealer? Have you been in contact with the Europe repair team to address this issue?
2016-6-23
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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I got my  DJI at 15.10.2015 by dealer in Moscow. I did not address to Europe team before. If Its need, what should I do?

SN

SN
2016-6-23
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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AlexChok Posted at 2016-6-24 07:41
I got my  DJI at 15.10.2015 by dealer in Moscow. I did not address to Europe team before. If Its nee ...

Hello Alex, please get in touch with our tech support and send these crack pics to support@dji.com. We will guide you to send it in for repairing. Thank you for your understanding.
2016-6-23
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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DJI-Paladin Posted at 2016-6-24 04:32
Hello Alex, please get in touch with our tech support and send these crack pics to . We will guide ...

ok I send...
2016-6-24
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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Thank you for your understanding.
2016-6-24
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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DJI-Paladin Posted at 2016-6-24 13:14
Thank you for your understanding.

I got the answer from customer service:
"Your request (229928) has been received and is being reviewed by our HQ support staff.
Thank you for choosing DJI. You have reach the DJI customer service center in China, if you are not in the area, for a better service quality, please contact our regional center near your area.
For North America, please contact support.us@dji.com, or call  +1-818-235-0789. (Monday to Friday, Pacific Standard Time 9:00 AM to 5:00  PM).For EU, please contact support.eu@dji.com, or call +49-0-1803-354000.  (Monday to Friday, German Time 9:00 AM-5:00 PM)
For Japan, please contact  support.jp@dji.com
For Korea, please contact support.kr@dji.com
Thank you!"

I did it, now awaiting




2016-6-24
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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I got the expected response

The following situations are not covered by the DJI Warranty Service:

b. Damage caused by unauthorized modification, disassembly, shell opening not in accordance with official instructions or manuals. It means any any disassembly, shell opening not in accordance with official instructions or manuals are not under warranty.

Sorry for any inconveniences caused.

I do not apologize for any inconvenience the company!
If plastic was of good quality I do not have to disassemble the device.
How do I do next?
My lawyer offers to do the examination of plastic and to apply to the court.
2016-6-25
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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Here is the remote control after 6 months of light use. This is not a normal situation!

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2016-6-25
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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Opening almost any product on the market will void the warranty
2016-6-25
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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Michael M Posted at 2016-6-26 08:00
Opening almost any product on the market will void the warranty

I agree, but almost all of the products work out your warranty period with no problems! They do not need to fix!
In addition, I console has NOT been OPENED, he COLLAPSED!
I buy dji products in order to take photos and videos, have fun, and not sent in for repair after 4 months of operation! And you?
2016-6-26
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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AlexChok Posted at 2016-6-26 18:10
I agree, but almost all of the products work out your warranty period with no problems! They do not ...

I would send it in and tell them that I broke, and you did not open it then.
2016-6-26
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Michael M
First Officer
Flight distance : 1984898 ft
Canada
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But you did open it...anyway you can find spare parts online.
2016-6-26
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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policy.JPG
I'm sorry. According to our after-sales policy, this is a non-warranty issue.
2016-6-26
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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DJI-Paladin Posted at 2016-6-27 04:52
I'm sorry. According to our after-sales policy, this is a non-warranty issue.

Take the product for which it is not necessary to apologize!
answer honestly, if you know how) I see a company specially makes the body very poor quality! It's true?
In any case I have to make plastic quality examination and the results of its appeal to the court!

broken

broken
2016-6-26
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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Michael M Posted at 2016-6-26 19:06
But you did open it...anyway you can find spare parts online.

What is the point? The new building just collapse in a month!
dji - the worst product.
I saw a lot of people here who wrote that they would never communicate with dji now they support me.
2016-6-26
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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AlexChok Posted at 2016-6-27 15:31
Take the product for which it is not necessary to apologize!
answer honestly, if you know how) I se ...

If you are referring to P3 shells cracking, this is a known issue, and such shell cracks are repairable under warranty. I'm sorry, but since you've taken apart both of your aircraft and remote, both warranties have been voided.
2016-6-27
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AlexChok
lvl.3
Flight distance : 2615007 ft
Russia
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DJI-Paladin Posted at 2016-6-27 11:05
If you are referring to P3 shells cracking, this is a known issue, and such shell cracks are repai ...

nothing I did not expect.
Learn to make plastic
2016-6-27
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Temblor
Banned
United States
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Tip: the author has been banned or deleted automatically shield
2017-4-16
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