We have made an announcement last week:
"DJI recommends that you do not attempt flying your Inspire 1 before receiving and attaching the Propeller Locks."
Please check the attachment for details.
Do you have a video of the accident? If yes, please send it to us for better analysis.
Best regards,
DJI Tech support
-----机密：此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。
-----CONFIDENTIAL：This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.
I am afraid that you may need to send the gimbal back for check and repair. Please submit your request by completing the information below.
1. Fill in Product Repair Form, and enclose it in the package:
Please fill in all data fields to ensure we can process your inquiry as quickly as possible, especially your name, email, tel contact, address, product, clear problem description and requirements, and type it up instead of handwriting: http://download.dji-innovations. ... /DJI-RMA-Form.xlsx.
2. Address: DJI Innovations
Unit 1006-7, C-Bons International Center,
108 Wai Yip Street, Kwun Tong, Kowloon,
Hong Kong
00852-24873091
Contact: Irene
3. NOTE:
1) Keep battery to yourself, no need to send it back.
2) Freight collect at destination or normal mail is not accepted.
3) For repair status update or any further question, please email back, or dial: 0086 755 22673666 with your tracking number.
4) The cost would be informed after we run a diagnosis of your unit.
5) It might take a couple of weeks to repair allowing for the transportation time and customs clearance as well as local weather conditions.
6) Please make sure you understand our Warranty Policy: http://www.dji.com/service
Please feel free to contact for any further information.
Thanks & Best Regards,
DJI Tech support
-----机密：此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。
-----CONFIDENTIAL：This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.
I'm having something similar I think. It's hard to know what is happening without an explanation. But two propellers that I have are having a similar issue.
After I attached it to the motor and make sure it's tight, when trying to remove it it will not spin freely. I have to hold the motor and the prop to remove it.
I'm not using them because when I try to attach it again the same thing will happen but now when trying to attach it. So I don't know if it's save to fly with those props.
Any idea of what is causing this? Is that the problem you have?
Ok, I have the same deal and only on a black prop. I do get it really tight and don't do any sudden stops or radical moves. Any ideas? Will the prop lock really even fix the issue?
Pls contact me via email. See your another threads.
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I have the same issue on the same motor. I've still been flying with no problems but would like to understand what is going on. I may try to clean the threads with alcohol and see if that helps.
lvl.1
lvl.3
lvl.4
lvl.2
