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My Phantom 3 HAS Left me in tears
1092 13 2016-7-4
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mannyhanif
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United Kingdom
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I bought a Phantom 3 last year (May 2015). After 100s of successful flights and vowing my familiy and friends...I decided to give my bird a long 1 year... break....until last week...

I decided to upgrade my Firmware from the DJI Website - the firmwire I downloaded was Phantom Pro 1.9.60 - From the website.

I successfully upgraded the Firmware for the Drone - with the beep sounds etc..and the green light flashing...

Next I tried to update the RC controller using my USB stick - Nothing...the RC controller would not even detect it..tried other USB sticks...but nothing..

To make matters worse...after the upgrade the DJI APP does NOT DETECT the controller....it just says "How to Connect" and nothing happens.

I spent £1300 on this Drone and it seems to be DJI is doing nothing to resolve this issue. I am actually in tears.




2016-7-4
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Gabe R
Second Officer

United States
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If you're actually in tears because of firmware not upgrading you need to man up. You're bound to have experienced worse things in life than this.

But back to your original question. Try deleting the app and re installing it, and make sure it's the new version. Maybe try a different  SD card or USB stick. Also I believe that firmware covers the batteries so each one will need to be updated also.

Your post is a tad confusing as well, how'd you give it a year break if it's just only a year old?
2016-7-4
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Geebax
Captain
Australia
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Find and read the latest material on updating, because I am pretty sure you cannot update the RC using a USB stick any longer, it needs to be done via your phone/tablet's WiFi connection to the Internet.
2016-7-4
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bpsphotog
lvl.1
Flight distance : 28543 ft
United States
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^^This.  The firmware is updated via the app.
2016-7-4
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DJI-Ken
DJI team
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If you haven't updated in a year than you were most likely on 1.2.
The RC needs to have 1.3 installed via the USB port with the same 1.3 aircraft firmware and following the instructions in the PDF that's included in the ZIP file.
Then you can update the RC to 1.6 via the app.
2016-7-4
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Flight Raptor
Second Officer
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United States
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DJI-Ken Posted at 2016-7-4 22:22
If you haven't updated in a year than you were most likely on 1.2.
The RC needs to have 1.3 installe ...

Hi Ken...I've always wondered why DJI no longer allows updating of the firmware of the RC on a USB stick...including the P3P?   I, too, have tried updating my P3P controller via USB sticks in the past several months with the most recent updates and it seems as if the controller is no longer looking for the firmware on the USB and you MUST update via the GO APP.

NOTE:  all your documentation on the website STILL shows the USB stick method as an option.
2016-7-4
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DJI-Ken
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Flight Raptor Posted at 2016-7-5 11:00
Hi Ken...I've always wondered why DJI no longer allows updating of the firmware of the RC on a USB ...

Can you post a like to the documentation, it should only state RC USB updating if lower than 1.3.
2016-7-4
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Michael M
First Officer
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Canada
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You'll b fine, you need to update the firmware in order from lowest to greatest. Annoying I know right?
2016-7-4
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Flight Raptor
Second Officer
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DJI-Ken Posted at 2016-7-4 23:07
Can you post a like to the documentation, it should only state RC USB updating if lower than 1.3.

Hi Ken, sure:

A few different docs.  The latest and greatest v1.8 user's manual:
v1.8 Users Manual

1) Page 9.....diagram for RC still states the following for the usb port:
[16] USB Port
       Connect to mobile device of to a USB port for firmware upgrade


How to update the firmware Document:
How to update firmware v1.4
1) In the notes section on page 3, it is a little confusing in the following paragraph b/c it does imply that you can update your remote controller using a MicroSD card.  Granted, the document now clearly states to use your DJI Go app to update firmware, but this note can be slightly misleading that all versions of the firmware can use the microSD card for updating:
* Only the INSPIRE 1 remote controller firmware v1.3.00 or
PHANTOM 3 Professional or Advanced remote controller firmware
v1.3.20 or later support updating through the DJI GO app.  If
necessary, update your remote controller using a micro SD card.



I will note, however, that these documents have been updated and are much clearer than previous versions!
2016-7-5
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mannyhanif
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Does anyone have a link to V 1.3 or the lowest version i can downgrade to?

Thanks
2016-7-5
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Gabe R
Second Officer

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Ive got the file for 1.3.002 but its for the advanced. If you have the Pro then it wont work.
2016-7-5
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DJI-Ken
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Flight Raptor Posted at 2016-7-5 19:38
Hi Ken, sure:

A few different docs.  The latest and greatest v1.8 user's manual:

Those are still there in case you purchase a aircraft and it's really old stock and it's not on 1.3 yet.
2016-7-5
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DJI-Ken
DJI team
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mannyhanif Posted at 2016-7-5 20:25
Does anyone have a link to V 1.3 or the lowest version i can downgrade to?

Thanks

You can only downgrade one version.
2016-7-5
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Flight Raptor
Second Officer
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DJI-Ken Posted at 2016-7-5 09:56
Those are still there in case you purchase a aircraft and it's really old stock and it's not on 1. ...

OK...makes sense.   As stated, they have definitely improved greatly over the past few revisions, so my anecdotal comments were probably a bit nit-picky anyway.
2016-7-5
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