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Controller wont charge??
997 8 2016-7-4
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gottysports
lvl.2

United Kingdom
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My inspire remote control refuses to charge? It works with the ac adaptor plugged in. Also works using the battery cable  Any ideas dudes?
2016-7-4
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RichJ53
Second Officer
Flight distance : 1837356 ft
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United States
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Do you get any status LED lights on the remote when it is turned on? If not, I would say the battery is defective or below the volt per cell threshold. Sorry you are having troubles, most likely this will need to be returned for repairs because the internal battery is not a user friendly item.

Rich
2016-7-4
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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If it works with external power but not on it's own then possibly the battery needs replacing.
Did it all of a sudden not work, or has the run time been less and less?
2016-7-4
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Donnie
Second Officer
Flight distance : 3636782 ft
United States
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If it is only working with the AC charge cable attached the battery has failed.

donnie
2016-7-5
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Could you happen to provide a small video of the issue?
2016-7-5
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gottysports
lvl.2

United Kingdom
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The controller done it suddenly not slowly over time having less capacity
2016-7-5
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gottysports
lvl.2

United Kingdom
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Whats the procedure ken to return the controller to DJI? Still under warranty and in the UK
2016-7-5
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hungdang
lvl.4
Flight distance : 4931706 ft
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Australia
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gottysports Posted at 2016-7-6 08:52
Whats the procedure ken to return the controller to DJI? Still under warranty and in the UK

Contact DJI support (online chat) they will tell you what to do. good luck.
2016-7-6
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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gottysports Posted at 2016-7-6 06:52
Whats the procedure ken to return the controller to DJI? Still under warranty and in the UK

You can also email support.eu@dji.com in order to get started with an exchange (if applicable) or a RMA for repair.
2016-7-7
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