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My Hdmi output module is not working.
2377 18 2016-7-11
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zecax
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Angola
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After install my Hdmi module output, the message is disconnect. Dont work. Any one can Help me?
2016-7-11
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DJI-Paladin
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Flight distance : 2408 ft
Hong Kong
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Hello zecax, could you post a screenshot of this issue? Here is a HDMI installing tutorial and please double check the cables and connectors:
2016-7-11
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72er
lvl.1

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Got the same Problem. Chanched the Tablet and all was fine....
2016-7-12
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DJI-H.C
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Do you have a different display device(tablet/TV) to try?
2016-7-12
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Kneepuck
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United States
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DJI-H.C Posted at 2016-7-12 02:53
Do you have a different display device(tablet/TV) to try?

How long is the warranty on the module.  Mine died as well.  I had to remove the cover with the HDMI connector to get it to work on just the USB port.
2016-7-12
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DJI-H.C
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Kneepuck Posted at 2016-7-12 06:44
How long is the warranty on the module.  Mine died as well.  I had to remove the cover with the HD ...

It's 12 months warranty for the RC.
2016-7-12
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Cetaman
First Officer
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DJI-H.C Posted at 2016-7-11 23:53
Do you have a different display device(tablet/TV) to try?

Aloha H.C,

     Usually, you also have to reinstall the firmware for the RC to read the new HDMI module.  If his USB connection still works (as a test) then all he would have to do is reinstall the RC firmware.

Aloha and Drone On!
2016-7-12
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Kneepuck
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United States
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DJI-H.C Posted at 2016-7-12 03:57
It's 12 months warranty for the RC.

Ok,  but I bought the Hdmi module separately.  About 2 months after I bought the Phantom.  So is the module covered under the original Phantom r/c warranty,  or does it have a separate warranty as it was purchased separately?
2016-7-13
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smokincigar
lvl.3
Canada
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I had to upgrade the FW on the RC and also re-install the DJI GO app (iOS) in order to have stable video signal.
2016-7-13
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DJI-H.C
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Kneepuck Posted at 2016-7-14 00:34
Ok,  but I bought the Hdmi module separately.  About 2 months after I bought the Phantom.  So is t ...

They have separate warranties.

I honestly don't know about warranty period for HDMI module. You may have to call or livechat on the online store. I know in China they're covered for three months.
2016-7-13
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Kneepuck
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DJI-H.C Posted at 2016-7-13 19:48
They have separate warranties.

I honestly don't know about warranty period for HDMI module. You  ...

Ok,  likely it is the same here then.  Nothing ever goes in my favor on matters like this.   At least I tried.  Oh well.
2016-7-14
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zecax
lvl.1

Angola
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Thanks for all of you. I am very happy for help. Thank you very much.
2016-8-15
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DJI-Ken
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Kneepuck Posted at 2016-7-14 17:44
Ok,  likely it is the same here then.  Nothing ever goes in my favor on matters like this.   At le ...

If you call 818-235-0789 they can take care of the HDMI module with an RMA if it's less than 3 months old.
2016-8-15
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DJI-Ken
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Kneepuck Posted at 2016-7-12 18:44
How long is the warranty on the module.  Mine died as well.  I had to remove the cover with the HD ...

3 months warranty.
2016-8-15
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P4PCommander
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United States
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DJI-Paladin Posted at 2016-7-11 20:21
Hello zecax, could you post a screenshot of this issue? Here is a HDMI installing tutorial and please double check the cables and connectors:
https://youtu.be/fBt7FiH0mII?list=PL8-vxWY64sBMWJEBFEM6Jc_nLk0zfyPtS

I have installed and re-installed my HDMI Module 20 times using two different Modules and continue to have the same issue, When installed, the USB port that I use to connect to my Tablet no longer works I take the HDMI Cover off then the USB Port Works!!...Is the USB Port suppose to be disabled when the HDMI Cover is
2018-1-9
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P4PCommander
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DJI-H.C Posted at 2016-7-12 01:53
Do you have a different display device(tablet/TV) to try?

When the HDMI Module cover goes on is it suppose to make the USB Port disconnect?
2018-1-9
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FredAstra
lvl.4
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United Kingdom
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Hi

I've not read all the posts in this thread, but this might be worth a look ?


2018-1-9
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DJI Thor
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P4PCommander Posted at 2018-1-9 09:19
When the HDMI Module cover goes on is it suppose to make the USB Port disconnect?

No, if the USB port disconnected when mounting the cover on, it might be the module doesn't assemble properly, please refer to the tutorial on 2# and make sure the procedures are correct.
2018-1-18
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Dockater
lvl.4
Flight distance : 139649 ft
Germany
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Have you switched it on in the menu?
2018-1-18
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