Bluetick
Flight distance : 240453 ft
United States
Offline
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wcharwood Posted at 2016-10-12 10:43
I will need to send my P4 back to DJI. I have written my contact info inside of the battery compartment in case of a flyaway and also added my FAA license # as recommended by the "Enjoy" sales rep that delivered my P4 and spent an hour going over all features and instructions. It was a great experience with the Enjoy delivery service. However, after several flights, my camera stopped taking video and is completely useless because of what appears to be some kind of interference preventing solid video transmission. Doesn't matter if I am out in the country and away from populated areas or if the P4 is 20 feet in front of me. The transmission is so weak that the video feed is completely disrupted by green black and white bars/lines and broken/jumping all over on the image. I've tried every possible fix offered by DJI via customer support online and telephone. They asked me to send it in for diagnosis/repair using my DJI Care that I purchased for $299. I have taken all precaution to handle this P4 with Care and carefully inspect it for any possible "damage" when I am done flying. Usually just wiping the shell to get a few bug spots off. Never crashed and never landed hard, never dropped or mishandled. It truly looks the same as the day I received it. I would be greatly disappointed to receive a P4 replacement that has any sort of ding/dent/scratches etc. I paid for a new drone and took care to keep it looking new, I should not get a drone returned to me that is not at least in the same quality and appearance of the one that was sent in for repair. If my P4 is going to be replaced, then please advise me of same so that I can at least expect same without feeling swindled, mislead and switched out for something that is of less condition that what was sent - appearance as well as function. I will be documenting the entire process of this return to DJI with photos, notes, communication, dates and names. After reading this thread, I am very reserved in dealing with this return now and will be proceeding with caution and documenting the entire process. It seems to be a shame after spending $1,600 which included DJI Care to feel that I must be very careful in dealing with this return. Hopefully it will be a very good experience but I am preparing for having all steps documented along the way in case I need to submit anything for review. Here's to keeping my fingers crossed DJI - p,ease don't let us down.
I have a P4 that has hairline cracks forming in the landing gear and the bottom shell. I have filied out all of the information to return it for repair but after reading your experience and that I may be charged $65 an hour for DJI to determine if its a defect. I think I'll keep it and if I have to repair it myself. I called DJI support and they would not tell me if I would be charged or not. The Drone has never ben crashed, landed hard or even tipped over. The drone is still under factory warranty. It was purchased May 2017. Everything else works fine and also don't want a replacement that may have other problems. Kinda reminds me of the commercial " WHAT GOOD IS YOU INSURANCE(Warranty) IF YOUR AFREAD TO USE IT! " [img]https://forum44.djicdn.com/data/attachment/forum/%5BURL=http://s1022.photobucket.com/user/countryal/media/20171030_165125_zps8ezza1ng.jpg.html%5D[/URL][/img] |
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