Camera problems and dji go issues
702 7 2016-7-15
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allenvann3
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When i fly my phantom the camera is not smooth and when flying the dji go app drops connection and just turns off.....plz help
2016-7-15
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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Which Phantom do you have and what device are you using, can you post a video clip of what you are talking about.
These are the devices that are recommended.

iOS Version v2.8.4.
Requires iOS 8.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus,iPod touch 6,iPad Pro, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, and iPad mini 4 Wi-Fi + Cellular. This app is optimized for iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s and iPhone 6s Plus.
Android Version v2.8.2.
Requires Android 4.1.2 or later.Compatible with Samsung tabs 705c, Samsung S6, Samsung S5, Samsung NOTE4, Samsung NOTE3, Google Nexus 9, Google Nexus 7 II, Ascend Mate7, Huawei P8 Max, Huawei Mate 8, Nubia Z7 mini, Sony Xperia Z3, MI 3, MI PAD, Smartisan T1.
2016-7-15
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
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Hello allenvann3, please try the devices as Ken posts above and it doesn't hurt to use different usb/lightning cables.
2016-7-15
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allenvann3
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I'm using a Samsung note 5....I am currently trying to post a video of what the camera is doing but unfortunately I am not as computer savvy as most, so bare with me
2016-7-16
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allenvann3
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Well I am not able to post the video on this thread so you can go to YouTube and watch it there under dredlock30001. Any suggestions would help, and thank you
2016-7-16
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allenvann3
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And it's the phantom 4
2016-7-16
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allenvann3
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Yes sir yes it is sir
2016-7-16
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Could you clarify what kind of areas you're flying in? Have you ensured your RC's antennas are set to an optimal position for image transmission? For the camera issue, have you performed an IMU calibration and a gimbal calibration in that order?
2016-7-16
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