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Warranty Question - Resale
384 3 2016-7-16
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UCLABruins
lvl.3
Flight distance : 488904 ft

United States
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I recently purchased a used Phantom 3 and the guy lost his receipt and paid in cash. If my phantom fails due to firmware upgrade, would DJI fix my phantom for free? I'm not talking about crashes...just issues caused by the upgrade failures like no video transmission after the firmware upgrade.
2016-7-16
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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If upgrade failed to perform then you just roll back to previous build.
2016-7-16
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Geebax
Captain
Australia
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Without a receipt for the original purchase, DJI will probably not look at your warranty.
2016-7-16
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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As Geebax stated, warranty service is determined by the proof of purchase. Without a receipt or a DJI order number, you would have to pay for any potential repairs.
2016-7-16
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