trevor
New
Canada
Offline
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Myname is Trevor, I had contacted DJI support last summer when I was havingissues with my _*NEW*_ Phantom 2. During flight sometimes it would start to flyerratic, not able to keep it under control with the remote and slowly fall outof the sky. I did all the updates to the software but was still having theissue. After contacting DJI support I was told I would need to have video of thedrone, the controller and the instruments on the smart phone during this issue.Due to this issue not having any rhyme or reason it has been very difficult tocatch it on video. After every time my drone fell out of the sky it always had1 broken prop. I was never sure if the prop broke during flight causing it tocome down or if the prop broke when it hit the ground. The last time this issuehappened and it crashed, none of the props where broken leading me to believethere is another causing this drone to come down. Now when I try to fly, 2 orthe props hesitate before spinning up to idle, and the other 2 props just rockback and forth but never complete a revolution. I brought the drone to theretailer I bought it from as they advertise they repair the drones aswell. Whenthey see what happens when it powers up they will not even look at it. Theytell me to contact DJI as it is over their heads. I contacted DJI and explainedthe problem and referenced my original complaint months before and they stillstand by their repair procedure of “make sure you have the latestfirmware", ya thanks tips! Judgingby all the threads on the forums I’m not holding my breath for them to doanything for me to look into this problem. I ask if they have every heard of,or seen this issue before and if they could point me in some direction to help troubleshootthe issue, they said they have never heard this before are were not at all interested in helping mefly again. Pretty useless I'd say. I wish I would have did more reseach aboutthe company (DJI) first because judging by the threads on many of the forumstons of people are experiencing issues similar to mine and not too many peopleare impressed with the support from DJI, or lack of.
Has anyone had anyfeedback on the Walkera H500 or any other similar caliber drone? I think before I sink anymoremoney into DJI I’m gonna jump ship.
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