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Can't play MP4 files.
17616 31 2016-7-17
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Redro
lvl.2
France
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My apologies if this has been asked a 1000 times already.  I am having my first flights with my P4 - and can't play back the MP4 video files with Windows Media Player, which is very frustrating.  I get this message "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."

Has anyone got any suggestions on how to fix this, please?  I am dying to see my videos.  I am ending the video, before I power down the P4.  Thanks!!
2016-7-17
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poppylfh-sp
lvl.4
Flight distance : 976319 ft
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If your computer is not relatively new or have enough RAM you may not be able to play 4K files. Try recording some video in 1080p and if you can view that you will have to upgrade or replace your computer, as I had to do.
2016-7-17
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labroides
Captain
Flight distance : 9991457 ft
Australia
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Download VLC Media Player.
It will play just about anything
2016-7-17
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Jan Jensen
lvl.4
Denmark
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http://www.videolan.org/vlc/
the very bedst play at allt time.
2016-7-17
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Redro
lvl.2
France
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Thanks for the tips, appreciate it.  I recorded it at 1080P and downloaded VLC.  It plays on VLC, but is very stuttery.  I guess my laptop is too slow.  I guess I will have to film at lower resolution.
2016-7-17
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michael_judd
lvl.2

United States
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First thing I would do is check in the video settings that it is set to shoot in MP4
2016-7-17
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billwish76
Second Officer

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I get the same thing and it's not the speed of the computer because it mentions not having the right codic i have an icore3 with 6gb ram
2016-7-17
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PhanFran
Second Officer
Flight distance : 2558212 ft
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billwish76 Posted at 2016-7-18 00:14
I get the same thing and it's not the speed of the computer because it mentions not having the right ...

I have one pc with the same specifications and 8 gB of ram and it can not play the 4K files. You really need one of the latest models. Currently I play/edit them on a i7 with 16 gB of Ram
2016-7-17
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Redro
lvl.2
France
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The problem is that even at 1080 it still just wont play.  "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."
2016-7-17
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Redro
lvl.2
France
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I have tweaked it some more and all seems to be working OK now!  Thanks for the suggestions!
2016-7-17
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cjay84
Second Officer
Flight distance : 120066 ft
United States
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Redro Posted at 2016-7-17 12:26
The problem is that even at 1080 it still just wont play.  "Windows Media Player cannot play the fil ...

I never did get win 7 to play the video either. I did download the VLC and it plays it fine.
2016-7-17
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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Redro Posted at 2016-7-18 02:51
I have tweaked it some more and all seems to be working OK now!  Thanks for the suggestions!

Glad to hear that problem has been solved. In this case, the WMP doesn't have enough video decoders. And VLCplayer or PotPlayer would be recommended.
2016-7-17
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Maxwhiteuv
lvl.4

United States
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The format and codec should be supported by Windows Media Player. If not, the reason maybe your WMP version is a little bit lower or your Windows system has some limitation. The easiest way is to download VLC as others said. There is another way is to re-encode Dji Phantom MP4 video to WMV for WMP with handbrake and you can compress the 4k to 1080p for it, too.
2016-8-5
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fansfbd82212
Banned

Japan
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Tip: the author has been banned or deleted automatically shield
2017-1-20
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Dara Clark
Banned

United States
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Tip: the author has been banned or deleted automatically shield
2017-5-5
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christing
lvl.3

Japan
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Just found a solution for you: http://www.video-solution-centra ... ndows-media-player/
2017-5-10
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Maxwhiteuv
lvl.4

United States
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From Windows Media Player’s Wiki page, we get the information that Windows Media Player 12 adds native support for H.264 and MPEG-4 part 2 video formats. For people who have upgraded your PC operating system to Windows 10, you can even get HEVC/H.265 played on Windows Media Player 12. Therefore, for Windows 10 users, you will get no problem to play DJI Phatom 4 H.264/H.265 with Windows Media Player 12 on computer that meet the hardware standards to handle 4K resolution video.
2017-6-21
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Philisamalo
lvl.1
Flight distance : 199465 ft
Thailand
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If I may suggest something.  I have been using VLC media player and had some good and some bad moments with it.  I changed for the better, for what I am concerned, and opted for PotPlayer ( https://potplayer.daum.net/ ) and I must say I am very happy with it.  You can read the review from Techradar here : http://www.techradar.com/reviews/potplayer
2017-7-17
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fansff2005a3
lvl.1
Flight distance : 45253 ft
Mauritius
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Hi There, I have a similar issue.

Just bought my spark. bought a brand new SD card with it (the one recommended by DJI), formatted it, all good. I did my first few flights and everything worked very well, however some mp4 files from my flights that I moved from the SD card to my PC wont play. I tried media player, vlc player, itunes etc and it just wont play. the video is 13 mins long and about 2GB. these type of lengh videos worked fine before, for some reason out of my last 4 videos however, two wont play. I tried a workaround by downloading  it to my phone first and then to the laptop. that worked for one of the videos. the video I am struggling with now wont even download from the SD card onto my phone. it loads all the way to 100% and then says "cant be stored here". I have an i7 core so that shouldn't be the problem. It wont even be recognized on my adobe premiere plus or editing.

can anyone help?

thanks a mil.
a
2017-8-27
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brianjordanhapp
lvl.1

Australia
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iDealshare VideoGo can directly play MP4 on Windows or convert MP4 to Windows more supported AVI, WMV, MPG etc.
You may get it from https://www.idealshare.net/video ... dia-player-mp4.html
2018-8-1
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Tonya Rabish
lvl.2

United States
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With Avdshare Video Converter, users can easily convert any unsupported MP4 to any version of Windows Media Player best supported video formats.
2019-8-8
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Tonya Rabish
lvl.2

United States
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With Avdshare Video Converter, users can easily convert any unsupported MP4 to any version of Windows Media Player best supported video formats.
2019-8-8
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Tonya Rabish
lvl.2

United States
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With Avdshare Video Converter, users can easily convert any unsupported MP4 to any version of Windows Media Player best supported video formats.
2019-8-8
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Tonya Rabish
lvl.2

United States
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With Avdshare Video Converter, users can easily convert any unsupported MP4 to any version of Windows Media Player best supported video formats.
2019-8-8
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Brae
lvl.1

United States
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My system is Windows 10. i5, 16gb physical ram, 19gb virtual, 1TB Solid State HD....

I play video with VLC regularly but DJI videos dont play for me.. I need a solution if someone has one...
6-2 18:50
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Brae
lvl.1

United States
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Update:  I lowered the output to 1080p at 60fps and it behaved the same way as with 4k.  Now this makes me feel like it's some other problem, not the resolution being too heavy for my machine.

WHAT IS GOING ON?!
6-4 21:18
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Geebax
Captain
Australia
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Brae Posted at 6-4 21:18
Update:  I lowered the output to 1080p at 60fps and it behaved the same way as with 4k.  Now this makes me feel like it's some other problem, not the resolution being too heavy for my machine.

WHAT IS GOING ON?!

Make sure you are recording using the H264 codec, not the H265 one.
6-4 21:21
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sky wombat
Captain
Flight distance : 732359 ft
Australia
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well hate to suggest this as it's by no means the ideal solution but you could use handbrake to run the clip through to the same or a different format.
In the past I have received mp3 files that wouldn't read. Ran them through the handbrake (actually the output was also mp3) and they worked.
6-5 05:08
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Brae
lvl.1

United States
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I have been encoding a large batch of videos to do exactly what you suggested but i've been using Adobe Premiere.  It is taking FOREVER!  Which i partially understand since it's such high quality footage... but i paused the encoding and opened a couple of the finished files and it's still not playing.  (this is unexpected because I know this method works.. or at least worked as recently as yesterday.

I am so frustrated!
I am checking the codec right now. But i believe I have set it to h264
6-5 06:29
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Brae
lvl.1

United States
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Just to update anyone struggling with this issue, I switched the Mavic 2 Pro's output to MOV instead of MP4 and i can now play these files.  (the videos I was able to play were 120fps at a lower resolution.  I will try to shoot some 4k video and see if it works.

Excited!  finally!
6-7 11:08
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djiuser_xFCod8sMkyfD
lvl.1

United States
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Im running Windows 7 Home. 16gb ram and a i7-7700k 4.2ghz processor. I cannot play some videos off the MA2. I'm not sure which videos it was, i'm assuming the 4k resolution ones. Anyway i can check what is not compatible? VLC wont play it either. I get this error
6-12 20:33
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Labroides
Captain
Flight distance : 9991457 ft
Australia
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djiuser_xFCod8sMkyfD Posted at 6-12 20:33
Im running Windows 7 Home. 16gb ram and a i7-7700k 4.2ghz processor. I cannot play some videos off the MA2. I'm not sure which videos it was, i'm assuming the 4k resolution ones. Anyway i can check what is not compatible? VLC wont play it either. I get this error[view_image]

What version is your VLC?
Is it 3.0 or above?

If all else fails, use H.264 video compression rather than H.265 (if the Air 2 gives you that option.
6-12 20:48
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