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P3 advanced just fell out of sky
668 9 2016-7-24
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jnbgtr
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2016-7-24
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labroides
Captain
Flight distance : 9991457 ft
Australia
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Go to http://www.phantomhelp.com/LogViewer/Upload/
Follow the instructions to upload your flight record.

Come back and post a link to the report it provides and perhaps someone can help you work out what happened.
2016-7-24
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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Sorry for your crash, jnbgtr. I'd suggest you to sync the flight records via DJI Go app download the DAT files from the drone.Then send these files to our tech support for data analysis.
2016-7-24
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DJI-H.C
Administrator
Flight distance : 13602 ft
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Sorry for your loss. You said you got errors you've never seen, did anything happen to your drone before? Like you crashed it, or updated the firmware?
2016-7-24
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jnbgtr
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2016-7-25
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jnbgtr
Banned

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Tip: the author has been banned or deleted automatically shield
2016-7-25
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jnbgtr
Banned

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Tip: the author has been banned or deleted automatically shield
2016-7-25
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Old Geezer
lvl.4
Flight distance : 23691 ft
United Kingdom
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DJI-Paladin Posted at 2016-7-25 04:20
Sorry for your crash, jnbgtr. I'd suggest you to sync the flight records via DJI Go app download the ...

Paladin

He said the drone was gone and he had no idea where it came down - he does not have the drone, it is lost, he cannot download the log files from it.

Geezer
2016-7-25
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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jnbgtr Posted at 2016-7-25 20:59
No.  Firmware update was done a few weeks back and had at least 20-30 flights since and all was go ...

Sorry you lost the aircraft.
Have you contacted support yet?
What is you email you use to log into the GO app with.
I can at least review the flight from the data in the app to see if I see anything abnormal.
2016-7-25
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labroides
Captain
Flight distance : 9991457 ft
Australia
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jnbgtr Posted at 2016-7-26 00:32
There is no dat file from drone as there is no more drone.  Also, I navigate to the location to ge ...

The flight record saved by the app is your only chance.
Without that no-one has any idea what happened and you will only get guesses, most of which are going to be wrong.
Go to http://www.phantomhelp.com/LogViewer/Upload/
Follow the instructions to upload your flight record.

If you are using an Android phone or tablet, the flight records are in Internal Storage/DJI/dji.pilot/FlightRecord
They are all txt files and the file name includes the date.

Come back and post a link to the report it provides and someone here might be able to analyse it and give you an understanding of the cause of the incident and perhaps point you to a likely area to search for the Phantom.
2016-7-25
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