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x5r purple highlights on some footage with latest firmware
1530 4 2016-7-29
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aladdin
lvl.1
Australia
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The x5r both on the osmo and inspire is giving purple tinge on the highlights of the image. Exported with cinelight and on pc still same issue. Only on some of the footage with no filter on front of camera. Was fine before firmware update but now half my footage is unusable. Totally unacceptable and all dji can say is seems like a faulty sensor send back an we will have a look. They did the same with my ronin and it came back faulty as well. Anyone else having same issues.

See link of photo below
https://www.dropbox.com/s/hxbsdn ... tage_1.7.1.jpg?dl=0
2016-7-29
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corbyjshaw.gmai
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Flight distance : 199045 ft
United States
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I am having the same problem.  Spent an hour talking to customer service but still no luck
https://www.dropbox.com/sh/rulas ... Z7wLRm2uzY-0Za?dl=0
2016-8-16
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DJI-H.C
Administrator
Flight distance : 13602 ft
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corbyjshaw.gmai Posted at 2016-8-17 02:39
I am having the same problem.  Spent an hour talking to customer service but still no luck
https://w ...

Hi, it's normal when you're shooting against the sun light.
2016-8-16
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corbyjshaw.gmai
lvl.1
Flight distance : 199045 ft
United States
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DJI-H.C Posted at 2016-8-16 23:36
Hi, it's normal when you're shooting against the sun light.

Is it only normal on the Osmo x5?  We have an x3 and it never had this problem?
2016-8-19
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DJI-H.C
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Flight distance : 13602 ft
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corbyjshaw.gmai Posted at 2016-8-19 23:00
Is it only normal on the Osmo x5?  We have an x3 and it never had this problem?

It's normal that they show or not show this effect.  Some units do, some less so.
2016-8-20
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