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Ticket resolved?
484 1 2016-7-29
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Fieldstone
lvl.2

United States
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Is it typical for a ticket to be closed before repair has been done? I have to send in my phantom for repair.I opened a ticket a few days ago. I received an RMA and a shipping label but i havent had the time to send it in yet.Today i received an email saying the ticket has been resolved and will close in 48 hours unless i reply to the email and it will be opened again. Is this normal? Also, i tried replying to the email but the email gets sent back to me "delivery status notification (failure)".What goes?
2016-7-29
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
Offline

Hello Fieldstone, the ticket will be closed automatically when our tech support has sent you a shipping label.When you reply to this email, the ticket will be re-opened. What's your ticket number and could you post the screenshot of this error?
2016-7-29
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