i cannot start my osmo, the left led is solid yellow led, and right led is solid red, both led lit, what's the problem, i'm using the sd card that already used with this osmo for 3 months, and using original dji battery

Hi, can you give me a screenshot of your phone? For the two LEDs, are they blinking or solid?
Please download firmware here http://www.dji.com/product/osmo/info#downloads , unzip the file, format your sd card, put the bin file into your sd card, put the sd card into Osmo,  then press "Trigger+record+power swtich" button together for a few seconds until left LED blinks red and green, then release until  the blinking stops.

Try again with your Osmo.


If it still doesn't work, please send an email to support@dji.com and sent it in for repair.

Thank you.

DJI-H.C Posted at 2016-8-1 13:48
Hi, can you give me a screenshot of your phone? For the two LEDs, are they blinking or solid?
Please ...

As I have mentioned in the first post, both led are solid, The strange things is this error happens randomly, I got 5 battery pack, are all originals and fully charged, one day I can use battery A, the other day I cannot use battery A, and B but I tried another battery (battery C&D) and the osmo is working fine, the other day I try again battery A and it's working again but Battery B cannot be use, I don't know why. I haven't try the firmware refresh, because I'm currrently travelling to another country, no computer access. Maybe I'll try at home. This is the screen shot, I can connect to the osmo's wifi, but mobile phone screen just black.

Got this problem too and still wondering what happen to my osmo,

shandy_jtf Posted at 2016-8-1 21:10
Got this problem too and still wondering what happen to my osmo,

Ah finally got a friend who experienced the same problem, I'm confused because, if it's the problem on the osmo, it should be error with any battery, but if the problem is on the battery, why sometimes the battery is works like a charm hahaha last month I use the osmo no problem, it's been a month since my last shooting using osmo and come this problem

just got same problem help

pjz8888 Posted at 2016-8-1 20:45
As I have mentioned in the first post, both led are solid, The strange things is this error happen ...

Hi, would you please leave me an email in the reply(I'll delete it later)? I'll send you method to solve this issue.

shandy_jtf Posted at 2016-8-1 22:10
Got this problem too and still wondering what happen to my osmo,

Hi, would you please leave me an email in the reply(I'll delete it later)? I'll send you method to  solve this issue.

I'm also encountering this issue right now. There seems to be no apparent reason why my OSMO encountered the issue. How to get the "beta firmware" that should solve the issue? Please advise.

I to am having this issue using the battery extender.  Went to a big shoot at a concert today  and I get a solid red - indicating a non-original battery.  (It is original),  Come home and I try other batteries.  Sometimes they work and sometimes they don't.  Not particularly useful. I can sort of buy the 'non dji battery in a drone can be unsafe' line but that is really no excuse for a handheld device.  Not impressed dji - especially when I go to the trouble - and EXPENSE to use genuine products and it still fails.  If there is a beta update to fix this it would be nice if dji were upfront and said 'We have a problem, and we are working on it'.

DJI-H.C Posted at 2016-8-2 11:31
Hi, would you please leave me an email in the reply(I'll delete it later)? I'll send you our beta  ...

can you or anyone send me the beta firmware as well to fix this problem?
please email to "wakizashi2k12@gmail.com"
I just hope the beta firmware can fix this issues, without send my Osmo back to China.

DJI-H.C Posted at 2016-8-2 11:30
Hi, would you please leave me an email in the reply(I'll delete it later)? I'll send you our beta  ...

please send to ***** at yahoo dot com thanks

DJI-H.C Posted at 2016-8-1 13:48
Hi, can you give me a screenshot of your phone? For the two LEDs, are they blinking or solid?
Please ...

here is my OSMO_FW_RESULT_AB.txt content when I try to reflashing the osmo


========== 2014.01.01 00:00:04 remo-con disconnect======
Packet: OSMO_FW_V01.00.00.23.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:05 remo-con disconnect======
Packet: OSMO_FW_V01.00.01.03.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.00.01.19.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:09 remo-con disconnect======
Packet: OSMO_FW_V01.00.01.19.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.00.01.19.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.00.01.19.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.00.01.19.bin
Upgrading ...
Result: Success.

========== 2016.04.17 09:09:46 =====================
Packet: OSMO_FW_V99.99.99.99.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.06.02.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.06.02.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.06.02.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2014.01.01 00:00:11 remo-con disconnect======
Packet: OSMO_FW_V01.06.02.10.bin

========== 2014.01.01 00:00:06 remo-con disconnect======
Packet: OSMO_FW_V01.06.02.10.bin
Upgrading ...
Result: Success.

========== 2016.08.07 09:51:25 =====================
Packet: OSMO_FW_V01.06.02.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.06.02.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2014.01.01 00:00:09 remo-con disconnect======
Packet: OSMO_FW_V01.06.02.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2014.01.01 00:00:11 remo-con disconnect======
Packet: OSMO_FW_V01.06.02.10.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:07 remo-con disconnect======
Packet: OSMO_FW_V01.06.02.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

Yeah, i'm also having the same problem. Just came on suddenly. Camera is only 2 months old. In contact with DJI and seems like I need to have is shipped back to Shenzhen, China.

I encountered this issue after using for 3 times only, I bought the DJI osmo while I was overseas now I'm in a country where shipping back is not an option, so I would really appreciate it if you tell me when there is an available salution.
***@gmail.com

Same problem here! Please help me!
My email ***o@gmail.com

after upgrading to the beta firmware, problem solved, when error comes, just need to push the battery deeper to the battery slot

tsunomo Posted at 2016-8-14 11:23
Same problem here! Please help me!
My email

Hi, please upgrade to the new firmware

https://www.facebook.com/DJISupport/posts/1167418336678095

Please send to me the beta firmware ****

DJI-H.C Posted at 2016-8-27 05:00
Hi, please upgrade to the new firmware

https://www.facebook.com/DJISupport/posts/116741833667809 ...

please send to me the beta firmware ***@gmail.com

have you solved it already?if yes,please email me( ii.211099@hotmail.com ),im experiencing the same problem.hopefully i could get it fixed ASAP.i have a short holiday trip in less than 3 days.if i want to bring it back to the store,i'd have to go all the way to singapore to replace them

I have this problem now
**@yahoo.com
Send beta firmware pls

ii2110 Posted at 2016-9-5 21:46
have you solved it already?if yes,please email me(  ),im experiencing the same problem.hopefully i c ...

You email address doesn't work..

DJI-Thor Posted at 2016-9-6 14:46
You email address doesn't work..

owh sorry i sent wrong email its

***@hotmail.com

I have the same issue... please send to ***at gmail.com

Hello I'm having the same issue. Is there a place to download the beta firmware? I've attempted to update my firmware and now it's giving me the "non-dji battery" error (solid red light on the right side).

When I turn it on. 2 quick green flashes on the right and a solid yellow on the left. This happens for about 2 seconds then  just a solid red on the right side.

I attempted to hard reset the firmware and it does the gimbal dance, blinking red and green on the left side and solid green on the right....then about 5-10 secs later the gimbal turns off but the lights keep blinking. I let it sit for a while and it stops and only the red light on the right side is solid.

I can't turn it on without doing the hard reset (camera button, trigger and power button) but nothing comes out of that process.

Already got burned with my lightbridge not updating due to a battery issue and the DJI techs sent me a bill for 300+.....and now this.

I am losing confidence in these products. I feel we are renting not owning if that makes any sense.
If there is still help here and if the offer to send the beta firmware to an email address that would be great!

*******@gmail.com

Same problem here... send me handoftristan@gmail.com

fans1e3e578d Posted at 2017-1-27 23:25
Same problem here...  send me handoftristan@gmail.com

Same issue:

I am having same problem, sent my osmo+ in for repair last week.  Tracking says they won't get it until this thursday.  I only had it for around 3 weeks,  now it's back with DJI.    We like it a lot!  got some great video, before it quit.   hope it's back soon!

DJI-Thor Posted at 2016-9-5 22:46
You email address doesn't work..

Please send me beta firmware handoftristan@gmail.com

need here as well please.. asap if possible... mark@markharris.co.nz      thanks!!

I am having the same issue what is DJI doing to fix it.  is it an update that can fix this issue or DJI go app force a reset or firmware update but this is killing me. This is my main vlogging set up and guess i have not been vlogging because of it.

did the beta fix the issue any one out there

fansab0e56bc Posted at 2017-1-27 17:37
Hello I'm having the same issue. Is there a place to download the beta firmware? I've attempted to update my firmware and now it's giving me the "non-dji battery" error (solid red light on the right side).

When I turn it on. 2 quick green flashes on the right and a solid yellow on the left. This happens for about 2 seconds then  just a solid red on the right side.

I´m having this exact problem. Did anyone got to fix it? Is it a firmware error? Or do we need to send the Osmo in for repair?

Very weird, I own 3 batteries... All of the sudden, all of them starting giving me this exact issue. Managed to update to the "new" firmware but no difference.

heeeeeelp

DJI-H.C Posted at 2016-8-1 20:31
Hi, would you please leave me an email in the reply(I'll delete it later)? I'll send you method to  solve this issue.

have the same issue it seems like it's a general bug can you please send me the beta firmware or any think else that can resolve this problem this is my email devilosmania@hotmail.com

Good day, the same problem as this video after a while the camera starts to work, what's the problem, help, my e-mail glynchak@gmail.com
m.youtube.com/watch?v=m8LSmj-LdEw

Manny-pr Posted at 2017-1-30 03:42
Same issue: https://youtu.be/m8LSmj-LdEw

Good day, the same problem as this video after a while the camera starts to work, what's the problem, help, my e-mail glynchak@gmail.com
m.youtube.com/watch?v=m8LSmj-LdEw

Glynchak Posted at 2017-7-23 02:53
Good day, the same problem as this video after a while the camera starts to work, what's the problem, help, my e-mail
m.youtube.com/watch?v=m8LSmj-LdEw

Hello. DJI Repair Center replace the unit for a new one.

Did anyone find a successful solution to this problem? I am having the same issue and not a single firmware update is helping. I am unable to downgrade or upgrade. I've tried different SD Cards, Batteries, etc. I've also tried the hard reset option etc. My email is AnkitKBhatt@gmail.com if anyone has some ideas that would help fix this issue. I've only had my Osmo for about 7 months and used it maybe 5 times. I wouldn't have bought this if I knew I'd come across these silly issues. I have a young daughter whom I wanted to record her first steps and all but am unable to do so with a non-working Osmo. Please HELP!!!

iamankitb Posted at 2017-8-1 14:12
Did anyone find a successful solution to this problem? I am having the same issue and not a single firmware update is helping. I am unable to downgrade or upgrade. I've tried different SD Cards, Batteries, etc. I've also tried the hard reset option etc. My email is  if anyone has some ideas that would help fix this issue. I've only had my Osmo for about 7 months and used it maybe 5 times. I wouldn't have bought this if I knew I'd come across these silly issues. I have a young daughter whom I wanted to record her first steps and all but am unable to do so with a non-working Osmo. Please HELP!!!

If the right LED is solid red after powering on, it seems that the communication between the battery and the handle is abnormal.
Please try to wipe the copper sheet inside the battery compartment with 95% alcohol and cotton swab. Let the alcohol air dry. If it does not work, wipe the battery contact with alcohol and cotton swab.