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1264 7 2016-8-11
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Zippy P3A
lvl.3

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PALADIN...  You gave me the email address for US support - I thought it was  SUPPORT.US@DJI.COM  but my email is returned with this...  Your message did not reach some or all of the intended recipients.
      Subject:        REQUESTED INFORMATION
      Sent:        8/11/2016 11:50 AM

The following recipient(s) could not be reached:

      'SUPPORT.US@DJI.COM' on 8/11/2016 11:50 AM
            473 SUPPORT.US@DJI.COM relaying prohibited. You should authenticate first                         How do I authenicate??




2016-8-11
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scottybm
lvl.3
Flight distance : 1141201 ft
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United States
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North America:
Call +1 (818) 235-0789, Mon-Fri 9:00am - 5:00pm Pacific time, or email us.support@dji.com
EU Member Countries:
Call +49 (0) 9747-9304200, Mon-Fri 9:00am - 5:00pm Central Europe time, or email support.europe@dji.com
Japan:
Email support.jp@dji.com
2016-8-11
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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That is the correct email, you can also call 818-235-0789 and you can talk to them about your concerns.The address is
23610 Banning Blvd
Carson Ca. 90745
2016-8-11
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Zippy P3A
lvl.3

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Hey Ken DJI - Thanks -- I responded to note here telling me to send in the drone and I responded with...
1) Where do I send it
2) What items do I send (drone, RC, chip, props, ??)   I have heard nothing from anyone except you.   
Can you help get these answers so I'm not without my drone the entire summer?
2016-8-14
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Zippy P3A Posted at 2016-8-15 02:00
Hey Ken DJI - Thanks -- I responded to note here telling me to send in the drone and I responded wit ...

To clarify, have you already received a RMA from the North American Support Center? Did you see whether you qualify for a shipping label? Most customers just send in the aircraft with the RC. If there are power issues involved with the craft, the battery may be needed.
2016-8-14
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Zippy P3A
lvl.3

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No, I have not received an RMA. The only note I received from the company was to tell me to send in a run-down of the problem and what was done up to this point, which I did. That was the last communication with the company. All other communication has taken place here in the Forum.My drone is around 6-7 months old.
2016-8-16
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Zippy P3A
lvl.3

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STILL NOTHING FROM ANYONE REGARDING THE RMA OR ANYTHING ELSE ABOUT RETURNING MY PHANTOM FOR REPAIR.
2016-8-18
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Zippy P3A
lvl.3

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YAY!  I finally received an RMA and a shipping label. HOORAY!!!  NOW, I hope it isn't 6 weeks until I see my Phantom again.
2016-8-23
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