I have tried everything and my drone refuses to connect to the software. any suggestions would be greatly appeciated

Hello radiodj3，please make sure the driver has been installed successfully
http://www.dji.com/product/phantom/info

Hi, when you connect your drone to your PC, does the PC makes any beeping sound, or pop up something, or show a new Drive?  That makes at least the physical connection is fine.

I have repeatedly installed the drivers to no avail, as for a pop up or a sound alerting or showing another virtual drive...no

does the green light on the back of the quad go off

RATTYDUDE77 Posted at 2016-8-20 07:08
does the green light on the back of the quad go off

yes it does...infact there all the lights go off

does it beep or make the start up noise when plugging the quad in

RATTYDUDE77 Posted at 2016-8-20 16:57
does it beep or make the start up noise when plugging the quad in

when i plug the battery in, yes

what does it do when you plug the USB to the computer to the quadcopter

RATTYDUDE77 Posted at 2016-8-21 12:57
what does it do when you plug the USB to the computer to the quadcopter

all the lights go out, beyond that...nothing on drone or computer

radiodj3@yahoo. Posted at 2016-8-22 03:57
all the lights go out, beyond that...nothing on drone or computer

What operating system are you using?

DJI-Jamie Posted at 2016-8-21 17:16
What operating system are you using?

Windows 10

radiodj3@yahoo. Posted at 2016-8-23 03:59
Windows 10

Try to reinstall the DJI WinDriver in compatibility mode. When choosing a previous working OS in this mode, use Windows XP. Please let me know if the issue persists.

DJI-Jamie Posted at 2016-8-22 17:14
Try to reinstall the DJI WinDriver in compatibility mode. When choosing a previous working OS in t ...

ran everything in as you suggested and still nothing

radiodj3@yahoo. Posted at 2016-8-24 00:01
ran everything in as you suggested and still nothing

Since you are getting some sort of indication that a device was connected, then that means that there is some sort of setting on the computer that it's keeping it from recognizing. Based on the information provided, could you please confirm if your presumed set up is a Phantom 1 with the Naza M Assistant? Have you tried a different computer? Was this ever working for you before, or is this your first time connecting?

DJI-Jamie Posted at 2016-8-23 11:54
Since you are getting some sort of indication that a device was connected, then that means that the ...

i have tried another computer, i experienced the same issue. i bought this drone from a friend who said he could never get it to connect either. as of now, i have never gotten it to connect as well

radiodj3@yahoo. Posted at 2016-8-24 23:10
i have tried another computer, i experienced the same issue. i bought this drone from a friend who ...

Was the other computer a Windows 10 as well or a different operating system? Do you happen to run the Assistant Software as an administrator?

DJI-Jamie Posted at 2016-8-24 10:56
Was the other computer a Windows 10 as well or a different operating system? Do you happen to run  ...

other computer is windows 10...in fact all my computers are windows 10. yes i ran as admin

radiodj3@yahoo. Posted at 2016-8-25 02:36
other computer is windows 10...in fact all my computers are windows 10. yes i ran as admin

There is one last thing I would like to check in regards to compatibility mode. Would you troubleshoot compatibility from the .EXE file and hit "test" before saving? One thing that can be overlooked is that when you select "test", a security icon would appear on the task bar that needs to finish authorizing the compatibility mode. It would be preferred to do this on both the WinDriver and the Assistant, I apologize if I did not make it clear before.

DJI-Jamie Posted at 2016-8-24 17:48
There is one last thing I would like to check in regards to compatibility mode. Would you troubles ...

i did as you suggested, still nothing

also have noticed that when i start naza asst, i get a splash screen with a progress bar....this will stay like this until i hit "skip"

radiodj3@yahoo. Posted at 2016-8-26 03:17
also have noticed that when i start naza asst, i get a splash screen with a progress bar....this wil ...

Having to skip is normal. If it's not working on Windows 10, the only thing that can be done to rule out a computer issue is to try a different operating system. If you're not able to borrow a different computer, then the only other option is to have the unit in to the North American Support Center for further diagnostics. One can only hit their head against the proverbial wall for so long.

DJI-Jamie Posted at 2016-8-25 17:25
Having to skip is normal. If it's not working on Windows 10, the only thing that can be done to rul ...

i found an old Gateway machine in the garage....with windows XP on it....installed software, hooked up drone....naza assistant worked perfectly..i kinda figured it was a compatibility issue. Thank you for all your help!!!

radiodj3@yahoo. Posted at 2016-8-27 03:15
i found an old Gateway machine in the garage....with windows XP on it....installed software, hooke ...

I'm glad to hear you were able to get it up and running on a computer. It may take some tinkering, but you can try to get it to work with Windows 10 for the future. Since compatibility mode did not seem to do the trick, you can try to look at your security settings since not a lot of current domestic computers like Chinese programs. At least you do have a system that can run the program.

DJI-Jamie Posted at 2016-8-26 15:22
I'm glad to hear you were able to get it up and running on a computer. It may take some tinkering, ...

Again, i really appreciate all the help and input!

You lucked out. I don't have an old pc to try. My windows 10 won't work. I have no issues with my P1, just wanted to be able to change some settings. Have a P4 now, so the P1 is rarely used.

see this i put up on other forum

http://www.phantompilots.com/thr ... o-windows-10.77162/