DJi-Ken,

I sent my Phantom 4 in for repair, as per your companies instructions, I sent the drone & controller in the styrofoam case inside of the white retail box and then packed into another box, Today when my repaired unit arrived, I found that they did not return my white retail box, they shipped back my drone in the styrofoam case and a brown box.

If I would have know they were going to keep it, I would have never sent the drone back with the retail box.

I have contacted support and hope that they do the right thing and send back my box,  Could you please look into this?

Hello nrechtman，could you please provide me with your RMA number? Thanks

This happened to me as well. I made note of it on this forum, in the ticket, on the phone, etc. Never did get it back.

I'm sorry I didn't reply, there are hundreds of threads on here. For me to get your post, you have to reply to one of mine then I will be notified.
Did you get s resolution?

st pauli Posted at 2016-9-1 03:34
This happened to me as well. I made note of it on this forum, in the ticket, on the phone, etc. Neve ...

What is the ticket# ?