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Why wasn't my P4 retail box returned with my repair
567 4 2016-8-19
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nrechtman
lvl.3
Flight distance : 1555344 ft
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DJi-Ken,

I sent my Phantom 4 in for repair, as per your companies instructions, I sent the drone & controller in the styrofoam case inside of the white retail box and then packed into another box, Today when my repaired unit arrived, I found that they did not return my white retail box, they shipped back my drone in the styrofoam case and a brown box.

If I would have know they were going to keep it, I would have never sent the drone back with the retail box.

I have contacted support and hope that they do the right thing and send back my box,  Could you please look into this?



2016-8-19
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DJI-Paladin
DJI team
Flight distance : 2408 ft

Hong Kong
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Hello nrechtman,could you please provide me with your RMA number? Thanks
2016-8-19
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st pauli
Second Officer

United States
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This happened to me as well. I made note of it on this forum, in the ticket, on the phone, etc. Never did get it back.
2016-8-31
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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I'm sorry I didn't reply, there are hundreds of threads on here. For me to get your post, you have to reply to one of mine then I will be notified.
Did you get s resolution?
2016-8-31
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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st pauli Posted at 2016-9-1 03:34
This happened to me as well. I made note of it on this forum, in the ticket, on the phone, etc. Neve ...

What is the ticket# ?
2016-8-31
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