phantom 3 pro crashed for unknown reason
697 3 2016-8-23
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rastacake
New

Russia
Offline

Hi,I bought phantom 3 professional two weeks ago, and was made is about 20 flights everything was fine.
But some days ago during a flight QC suddenly crushed after some minutes of using.
Seems like the issues caused by one of the props error (althougth i've checked props fixing before flight).

IMG_2476.JPG IMG_2477.JPG IMG_2478.JPG IMG_2479.JPG IMG_2480.JPG IMG_2481.JPG

Sending you a .log file, hope for your help as it was damaged seriously.
DJIFlightRecord_2016-08-17_[19-44-13].txt.zip (27.34 KB, Down times: 0)
2016-8-23
Use props
DJI-Jessie
lvl.3

Hong Kong
Offline

Sorry for your crash,rastacake. I'd suggest you to sync your flight record in DJI Go app and email support@dji.com. Our tech support will guide you to send it in for data analysis and diagnosis.
2016-8-23
Use props
rastacake
New

Russia
Offline

DJI-Jessie Posted at 2016-8-23 17:38
Sorry for your crash,rastacake. I'd suggest you to sync your flight record in DJI Go app and email  ...

Thank you for reply Jessie.
Did you mean i should send log files like "DJIFlightRecord_2016-08-17_[19-44-13].txt" that i extracted from DJI GO ios app?
I'm asking because i saw in the web other users send .dat files, but i was able to find only .txt's.
2016-8-23
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

rastacake Posted at 2016-8-24 03:43
Thank you for reply Jessie.
Did you mean i should send log files like "DJIFlightRecord_2016-08-17 ...

You don't need to send the .TXT file or the .DAT file, as they can check the .DAT file when the aircraft comes into their facility. To sync the flight log, you would simply select the cloud icon on the top right of the Flight Records section of the app. That will upload it to the DJI Server.
2016-8-23
Use props
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