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RC Encryption Error
2329 11 2016-8-26
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Eric Chong
lvl.1

Hong Kong
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I have updated the Aircraft to 1.9.1.30.Then I updated the RC to 1.7.4.
After that, the APP shows the warning "RC Encryption Error".
What is the problem?
Then I degrade the RC back to 1.6.0, the status become original and can use normally.
2016-8-26
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markaguille
Captain
Flight distance : 2031818 ft
Guernsey
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Try upgrading again sounds like it didn't go smoothly the first time.
2016-8-26
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Eric Chong
lvl.1

Hong Kong
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markaguille Posted at 2016-8-27 15:58
Try upgrading again sounds like it didn't go smoothly the first time.

I tired many times for upgrade and downgrade...
But still got the encryption error.
2016-8-28
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DJI-Jessie
Super Moderator

Hong Kong
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Hello Eric,It's probably a hardware issue.I'd suggest you email support@dji.com and tech support will guide you to send it in.
2016-8-28
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Donnie
Captain
Flight distance : 3636782 ft
United States
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Try  using another Wi- Fi source and another  Go App device ,  for the update of the RC . Make sure you have a strong signal .  I tell you this 1.7 update has been hellish for many members.

good luck let me know if it works

donnie
2016-8-29
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Try to reset the RC using the following button combination:

* Turn on the controller, and the aircraft should be off.
* Press C1, C2, and shutter on the controller then turn the controller off.
* Turn on both the aircraft and the controller and link the remote

It won't reset the firmware, but it should refresh the RC of any weird data. If the issue persists, attempt to downgrade the RC to 1.6 and then reapply the latest firmware.
2016-8-29
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Donnie
Captain
Flight distance : 3636782 ft
United States
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DJI-Jamie Posted at 2016-8-29 11:32
Try to reset the RC using the following button combination:

* Turn on the controller, and the aircr ...

When you are saying to link the remote at the end of the procedure ,  is this when you need to press the Red button on the Inspire to bind them back together ?
Also when you say shutter, are you talking about the  button used to take still photographs ?  
You are depressing all 3  of these AND AT THE SAME TIME  turn off the RC ?  Is this correct

You  Just want clarification

thanks

donnie


2016-8-29
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markaguille
Captain
Flight distance : 2031818 ft
Jersey
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Donnie Posted at 2016-8-29 17:42
When you are saying to link the remote at the end of the procedure ,  is this when you need to pres ...

Yes Donnie, all three buttons held in at the same time ( shutter = photo button ). Knowing you, I bet you have already read up on this by the time you read my reply though.
2016-8-29
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Donnie
Captain
Flight distance : 3636782 ft
United States
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markaguille Posted at 2016-8-29 12:04
Yes Donnie, all three buttons held in at the same time ( shutter = photo button ). Knowing you, I  ...

You know me to well !!
2016-8-29
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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markaguille Posted at 2016-8-30 01:04
Yes Donnie, all three buttons held in at the same time ( shutter = photo button ). Knowing you, I  ...

You beat me to it. Thank you for the assist.
2016-8-29
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markaguille
Captain
Flight distance : 2031818 ft
Jersey
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DJI-Jamie Posted at 2016-8-29 18:14
You beat me to it.  Thank you for the assist.

You're welcome Jamie
2016-8-29
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Mafia16
Captain
Flight distance : 14667749 ft
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Dominican Republic
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any news about these error i have 3 RC with the same problem any help
2017-5-11
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