new phantom 3 pro but cannot connect to it
789 12 2016-8-30
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findingfirko
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i just got my new p3p yesterday. i am trying to connect to drone with my ipad but its not connecting,
the app just leaves me on with how to connect. an nothing else. i have tried a few different cords. the drone is flashing 2 quick green flashes an the red are staying on.
i previuosly owned a p3standard but have upgraded. i no longer have the p3S. is there any chance that has anyting to do with not connecting?
i seen this seems to b a common problem but whats the fix? i dont want to have to buy a new ipad or phone


2016-8-30
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DJI Mindy
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Hello findingfirko,please use apple original lightning cable.What's the ios system version of your ipad?
2016-8-30
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findingfirko
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DJI Mindy Posted at 2016-8-31 16:20
Hello findingfirko,please use apple original lightning cable.What's the ios system version of your i ...

9.3.5? i have a new cord but not working. cord starts up as if it's connected

im using an ipad 2. was previously using a phantom 3standard an it worked fine.
not too stoked paid $1300 for a drone that doesnt work/fly

2016-8-31
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DJI Mindy
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findingfirko Posted at 2016-8-31 17:58
9.3.5? i have a new cord but not working. cord starts up as if it's connected

im using an ipad 2.  ...

Could you please try to change a mobile device to connect with the RC ?
2016-8-31
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findingfirko
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DJI Mindy Posted at 2016-8-31 20:16
Could you please try to change a mobile device to connect with the RC ?

will see if i can get a nother device to try tomorrow an get back to you
is the p3pro not meant to work with this ipad? it worked fine with my p3standard

2016-8-31
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DJI-Jamie
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findingfirko Posted at 2016-8-31 20:33
will see if i can get a nother device to try tomorrow an get back to you
is the p3pro not meant to ...

To clarify, do you notice whether the iPad indicates that something is connected via USB? Were you able to activate the unit prior to attempting to enter Camera View?
2016-8-31
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findingfirko
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DJI-Jamie Posted at 2016-9-1 08:27
To clarify, do you notice whether the iPad indicates that something is connected via USB? Were you ...

my ipad lights up as if its charging. when i plug it into the RC
if thats what you mean.
i open the app and it just stays at how to connect

2016-8-31
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findingfirko
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updating firmware now
my friend just bought one an said he had the same problem so gonna give it a try
2016-8-31
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DJI-Jamie
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findingfirko Posted at 2016-9-1 09:11
updating firmware now
my friend just bought one an said he had the same problem so gonna give it a  ...

Please keep us posted.
2016-9-1
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findingfirko
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DJI-Jamie Posted at 2016-9-2 03:04
Please keep us posted.

I updated firmware on drone it still won't work on my iPad 2 but will connect now with an iPad 4 I think it is?
I'm looking at an iPad mini model A1455 are these compatible with the p3pro?
My biggest problem now is the battery/RC charger is faulty. I have called the company I bought it off an emailed them also. Should I contact dji directly also? Pretty frustrating but I understand these things happen
Thanks for your help
2016-9-2
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DJI-Jamie
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findingfirko Posted at 2016-9-2 18:40
I updated firmware on drone it still won't work on my iPad 2 but will connect now with an iPad 4 I ...

That model indicates that it's a iPad Mini 1, so that would not be a compatible device. For iOS, anything with an A7 Processor or higher would be able to run the Go app properly. That would be anything new generation system starting from iPhone 5S, iPad Air, or iPad Mini 2. After the processor, you need to ensure that you have the latest iOS operating system.

In regards to your unit, you can go through either your dealer or DJI directly to get this addressed. If you want to get in contact with the DJI Support Team, you can contact support@dji.com.
2016-9-2
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findingfirko
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DJI-Jamie Posted at 2016-9-3 02:48
That model indicates that it's a iPad Mini 1, so that would not be a compatible device. For iOS, a ...

thank you jamie
2016-9-2
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DJI-Jamie
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You're welcome, please keep us posted on any developments.
2016-9-2
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