OSMO Mobile - Shipping
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HansSolo1911
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  41#
HansSolo1911 Posted at 2016-9-7 07:58
Agree that is smooth!

Still might be some issues, per the guy that posted the video

The first clip was done in the DJI app which automatically has the IS enabled. The raw footage had a little bit of warping around it as the stabilizer tried to work it's Magic. This was fixed in premiere. The 4k was shot without the built in camera IS and was only warped due to the fact that I screwed up at the end with the panning.
2016-9-7
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jadot
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  42#
Anyone in the UK got Shipping Confirmation yet? Money has been taken already - would be great to get some tracking on this.
2016-9-7
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iangoldberg71
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  43#
HansSolo1911 Posted at 2016-9-7 19:58
Agree that is smooth!

its most likely user error.  

check this video for tips on getting the smoothest footage.  full disclosure, i havent tried this, but ive been watching tip videos since i ordered the osmo mobile

2016-9-7
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  44#
chadbello619@gm Posted at 2016-9-6 11:28
I just chatted with a DJI rep and they told me mine is not shipping until the 9th coming from China  ...

Got my email with a tracking number early this morning. Ordered on 9/1, s hould arrive in Georgia by 9/12 - which puts it in my hands just before I leave for my Colorado trip. awesome!
2016-9-7
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DJI-Ken
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  45#
PXfbYiYacSDp Posted at 2016-9-7 22:50
Got my email with a tracking number early this morning. Ordered on 9/1, s hould arrive in Georgia  ...

Very nice, also the above video is good.
There is a learning curve and most users are going to get a little bit of bounce in the video.
After spending some time with it practicing, your videos will get smooth.
2016-9-7
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  46#
DJI-Ken Posted at 2016-9-7 11:32
Very nice, also the above video is good.
There is a learning curve and most users are going to get ...

Ken, thanks for all of the great feedback and information. One question I was curious about - will the Osmo foam backed case you sell work with the osmo mobile? Looking for something along those lines and that case fits he bill. Any info? Thanks!
2016-9-7
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DJI-Ken
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  47#
PXfbYiYacSDp Posted at 2016-9-8 00:27
Ken, thanks for all of the great feedback and information. One question I was curious about - will ...

The Osmo Mobile comes with a soft case.
It will NOT fit in the regular Osmo hard case.
2016-9-7
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johnlega
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  48#
Mine showed delivery tomorrow but it arrived early (today). Unfortunately non one was home so I am going to pick it up at Shipping Office (Fed-Ex) tonight.....
2016-9-7
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DJI-Ken
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  49#
johnlega@gmail. Posted at 2016-9-8 03:29
Mine showed delivery tomorrow but it arrived early (today). Unfortunately non one was home so I am g ...

That's awesome, you'll love it.
Make sure to fully charge the battery first as it needs to be activated for the unit to work.
Also, complete the activation too.

2016-9-7
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iangoldberg71
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  50#
So in an unexpected twist, i got an email from fedex this morning that my shipment date was changing from tomorrow to today!

I didnt believe the change in date until fedex arrived a few minutes ago... my new osmo mobile is currently charging!
2016-9-8
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whiskydamon
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  51#
DJI is driving me NUTS!

I ordered my Osmo mobile a few days ago for my honeymoon in Europe on the 15th. Every website says it was available to ship on the 1st but now I'm getting all sort of mixed information that it ships on the 15th. Talked to DJI customer service and after deciphiring their broken english it seems that they don't even know when it will ship. They literally keep giving me different information. I have an order in with DJI & an order in with an Amazon retailer (who said he would overnight it) but it's not looking good at this point. I feel like I should probably just have it shipped to my hotel in Spain but I'm nervous it won't make it before I leave for the next country.

Another absolutely frustrating experience with DJI. My Ronin still sits dead in a closet after the last firmware update. I bought the Osmo to use for a YouTube series on a cross country road trip and the audio made it completely unusable. Not to mention it can't keep a consistent exposure unless you're under exact lighting conditions. My iPhone shoots better video than the Osmo!!! Looking at the above video now I'm worried that IF I get it in time it won't even work correctly with my iPhone 6+.

I'm totally in an abusive relationship with DJI. Why can't I quit you???



2016-9-8
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DJI-Ken
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  52#
iangoldberg71@g Posted at 2016-9-8 22:55
So in an unexpected twist, i got an email from fedex this morning that my shipment date was changing ...

Very nice, glad you followed the instructions that says the battery needs to be activated and to fully charge the battery first
2016-9-8
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DJI-Ken
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  53#
whiskydamon@gma Posted at 2016-9-8 23:26
DJI is driving me NUTS!

I ordered my Osmo mobile a few days ago for my honeymoon in Europe on the  ...

I'm sorry for your frustrations, I can tell you that they were not available from other websites on the 1st.
What is your order# and I will look into it.
As for the Ronin, you can contact support and they can assist you with that.
2016-9-8
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whiskydamon
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  54#
DJI-Ken Posted at 2016-9-9 00:12
I'm sorry for your frustrations, I can tell you that they were not available from other websites o ...

I ordered on the 6th. Order #001194018113. If I get could get any sort of solid answer from anyone I would know what to do i.e. should I just have it shipped to Europe?

I plan on sending the Ronin in for repair when I return home to Los Angeles.
2016-9-8
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DJI-Ken
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  55#
whiskydamon@gma Posted at 2016-9-9 00:17
I ordered on the 6th. Order #001194018113. If I get could get any sort of solid answer from anyone ...

Your order will be shipping from China on the 13th and will take 3-5 business days until delivered to you.
You cannot change the order and have it shipped to Europe.
You may be able to contact online sales and cancel the order and start over and have it shipped to Europe.
2016-9-8
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whiskydamon
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  56#
DJI-Ken Posted at 2016-9-9 00:26
Your order will be shipping from China on the 13th and will take 3-5 business days until delivered ...

That won't work, without any sort of guarantee I could end up shipping it to a country that I've already left. Do you know when your orders will being going out to BH, Adorama etc? At least they can guarantee overnight shipping.
2016-9-8
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houston
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  57#
Just got mine in via FedEx this morning. One day early. Very impressed.
2016-9-8
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DJI-Ken
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  58#
whiskydamon@gma Posted at 2016-9-9 00:29
That won't work, without any sort of guarantee I could end up shipping it to a country that I've a ...

You would have to contact them, usually the people who order online from DJI will get their products before any of the dealers.
2016-9-8
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DJI-Ken
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  59#
houston Posted at 2016-9-9 00:51
Just got mine in via FedEx this morning. One day early. Very impressed.

Very nice, you'll love it. Just make sure to remove your phone case unless it's one of those super thin one and fits fine in the cradle. Also, if you do use a case and the Osmo will not stabilize, remove the case and it will work.
Enjoy !
2016-9-8
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LoLsLRgjkiTP
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  60#
Got mine in 3 days with FedEx from Hong Kong. The delay was them getting it shipped for 3days.
Great unit.... got it on Amazon.com
2016-9-8
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DJI-Ken
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  61#
LoLsLRgjkiTP Posted at 2016-9-9 04:58
Got mine in 3 days with FedEx from Hong Kong. The delay was them getting it shipped for 3days.
Great ...

WOW, that's great.
Congratulations.
2016-9-8
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SsIcvAdKr9w3
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  62#
DJI-Ken Posted at 2016-9-9 00:26
Your order will be shipping from China on the 13th and will take 3-5 business days until delivered ...

DJI-Ken, I ordered on my on 9/2 (order #001193250044), any possibility of checking on the status of when mine might be shipping? My status still says pending. My trip isn't for another 2 weeks so I think I should still be good, but curious when it might be on it's way just in case. Thanks!
2016-9-8
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DJI-Ken
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  63#
SsIcvAdKr9w3 Posted at 2016-9-9 07:49
DJI-Ken, I ordered on my on 9/2 (order #001193250044), any possibility of checking on the status o ...

I can check tomorrow.
2016-9-8
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chadbello619
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  64#
Just got my tracking today. Should have it Tuesday next week.
2016-9-8
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DJI-Ken
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  65#
chadbello619@gm Posted at 2016-9-9 08:26
Just got my tracking today. Should have it Tuesday next week.

Very nice, post your videos. And if you are new to an Osmo, practice the walking technique for smooth video.
2016-9-8
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  66#
DJI-Ken Posted at 2016-9-9 02:10
I can check tomorrow.

Hi
DJI-Ken,
Please check my order too: I ordered on my on 9/1 (order #048110347106), via dji online store, paypal.
Still "pending"
2016-9-9
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SoNiK
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  67#
Hi Ken, I've ordered mine the 6th of September but still waiting to get my hands on that "beast".

I'm from Rome, Italy...when I can expect it to be delivered or at least have the tracking number?

I'll go on vacation the 19th of September... I really hope to receive it before!

Thanks a lot.
2016-9-9
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DJI-Ken
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  68#
SoNiK Posted at 2016-9-9 21:29
Hi Ken, I've ordered mine the 6th of September but still waiting to get my hands on that "beast".

I ...

You should get an email of when it will ship.
2016-9-9
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DJI-Ken
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  69#
x1CZfo5SsMpu Posted at 2016-9-9 19:24
Hi
DJI-Ken,
Please check my order too: I ordered on my on 9/1 (order #048110347106), via dji onli ...

I do not have access to the sales system, when I checked the last persons order, I have to email another department and they have to look it up.
I cannot do that for everyone. I will look your up but I cannot keep looking up peoples orders.
When I get a response form them I'll post the ship date.
For oithers, if you want more info, use the chat feature and ask support.
2016-9-9
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whiskydamon
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  70#
I ordered mine on 9/6. I leave for Europe on 9/15. Customer service told me that they would put a priority on it to try to get it to me on time but then keeps emailing me telling me that they will ship it on 9/15. HELPFUL.
2016-9-9
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SoNiK
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  71#
DJI-Ken Posted at 2016-9-9 15:43
You should get an email of when it will ship.

I hope to receive it soon.

Thanks a lot
2016-9-9
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tbroas
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  72#
DJI-Ken Posted at 2016-9-9 08:10
I can check tomorrow.

Thanks DJI-Ken, I appreciate it
2016-9-9
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DJI-Ken
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  73#
x1CZfo5SsMpu Posted at 2016-9-9 19:24
Hi
DJI-Ken,
Please check my order too: I ordered on my on 9/1 (order #048110347106), via dji onli ...

Your ship date is 9/8
For more information contact onlinesales@dji.com
2016-9-9
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DJI-Ken
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  74#
SsIcvAdKr9w3 Posted at 2016-9-9 07:49
DJI-Ken, I ordered on my on 9/2 (order #001193250044), any possibility of checking on the status o ...

Shipping date of 9/9/
For more info, contact onlinesales@dji.com
2016-9-9
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DJI-Ken
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  75#
whiskydamon@gma Posted at 2016-9-9 21:53
I ordered mine on 9/6. I leave for Europe on 9/15. Customer service told me that they would put a pr ...

Do yo have a persons name of who said they would put a priority on it.
2016-9-9
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whiskydamon
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  76#
DJI-Ken Posted at 2016-9-9 23:25
Do yo have a persons name of who said they would put a priority on it. This cannnot be done unless ...

OK, well then how do I add expedited shipping? I'd pay whatever it takes to get it on time.
2016-9-9
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tbroas
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  77#
DJI-Ken Posted at 2016-9-9 22:54
Shipping date of 9/9/
For more info, contact

Awesome, thanks for looking into that for me! Truly appreciate it!
2016-9-9
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DJI-Ken
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  78#
whiskydamon@gma Posted at 2016-9-9 23:33
OK, well then how do I add expedited shipping? I'd pay whatever it takes to get it on time.

If you've already ordered then you cannot change shipping method. You need to contact onlinesales@dji.com for questions.
2016-9-9
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  79#
tbroas Posted at 2016-9-9 23:39
Awesome, thanks for looking into that for me! Truly appreciate it!

No problem, yours was the last.
for any others wanting info, please contact onlinesales@dji.com as they would have the most current information.
2016-9-9
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whiskydamon
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  80#
DJI-Ken Posted at 2016-9-9 23:50
If you've already ordered then you cannot change shipping method. You need to contact  for questio ...

I asked when I purchased it if I could expedite and was told no, Now you're saying yes? How come I get a different answer EVERY time I talk to DJI?
2016-9-9
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