supasympa
lvl.3
United Kingdom
Offline
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Hi Ed,
You've already responded to this graciously in the RC Groups forum, so thank you. I do however feel that everyone is missing the point a little. I'm no DJI hater, quite the opposite, which is why I spent £2.7k on a new Inspire1 with two controllers and a new iPad Air 2 to go with it and spend a lot of time trying to defend DJI's current position on Twitter (@supasympa). I've not flown my I1 yet - but I'm sure it works just fine. As I mentioned I'm really happy with the P2 I have and I'm sure I will be with the I1 eventually - but this is the problem:
DJI are not being clear about what we should or shouldn't do with the I1. There is NO CLEAR ONGOING MESSAGING from DJI. It's a real "signal versus noise issue" where we try to dig through the various forums listening to equal numbers of happy I1 users versus users who are having problems or like me have grounded their I1 until more is known. This has nothing to do with Apple's acceptance chain, I wasn't moaning about how long it takes, just that there is not "official word" on what is going on.
Why didn't (don't) DJI released a statement like:
Hi Inspire 1 owners,
We had to unfortunately withdraw the IOS app from its initial distribution channel and are waiting for Apple to publish it in the App Store, which we anticipate to take less than 4 weeks but could take more. Whilst you will still be able to fly with your current IOS app, we cannot support you in any issues that might occur until the app is available through official channels.
We have also had a few reports of issues occurring from some users (detailed below) that we are looking to clarify and if found to be correct we'll deal with them in a future firmware update.:
[x problem]
[y problem]
In the mean time, fly safely, and continue to provide us with your valuable feedback via the recognised channels.
We are sorry for any convenience that has been caused.
-- EOM
If DJI could be a little better at publishing known issues I'd feel confident that they were being looked at and what to look for when I'm flying. Known issues that are being dealt with offer me a sense of security - but speculation and rumours that aren't being answered fills me with dread! I expect a lot of other people who have bought an Inspire and read the threads on the forums might feel similarly. (?)
Either way - I fully expect the I1 to worth every penny I paid for it. It would just be nice to have a bit more confidence in DJI right now. |
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